The walls and floor of this hotel is THIN and the staff fails to properly investigate the source of disturbances.
The people upstairs (we are on the 3rd of 4 floors) are jumping around making the noise. We complained to the Front Desk about the noise. I am guessing that the people next door also complained because the hotel staff called us twice accusing us of the noise. One call was at 12 Midnight! That call woke up my kids!
The front desk "manager", Nishae who called us at 12 midnight rudely accused of lying and promptly shouted back at me.
Would I recommend the hotel? I did until this incident. Now, I recommend you find a hotel with a more competent and courtesy night staff.
- Official Description (provided by the hotel):
- The Homewood Suites Austin Round Rock hotel in Round Rock, Texas opened in September 2010 and is conveniently located just off I-35 at the intersection of Hesters Crossing and South Mays Street. We are the closest Round Rock TX extended stay hotel to Dell World Headquarters, and only 35 minutes north of Austin-Bergstrom International Airport (AUS). Our 115 tastefully appointed Homewood Suites Round Rock Texas hotel features modern conveniences suited to the savvy business traveler, along with a great location and recreational amenities to please leisure guests. Situated in a corporate campus area with many Fortune 500 companies, our upscale, all suites hotel residential style one-and two-room suites ideal for business travelers, family vacations, sports groups and extended stay guests. All guests can enjoy our free internet WiFi, daily complimentary Suite Start Hot Breakfast and Welcome Home evening reception, featuring a complimentary light meal and beverages including beer and wine, Monday through Thursday evenings (subject to state and local laws). Come check out our services and amenities designed to Make Yourself at Home! ... more less
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