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“No Ethics, but great location.”

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Comfort Suites I-35 North
Ranked #17 of 26 Hotels in Round Rock
Texas
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“No Ethics, but great location.”
Reviewed March 19, 2008

Terrible business practices! You call and they quote you a rate then when you arrive about 5 minutes later they change the rate. This has happened 3 times to me. It has come to the point that I will not stay with them.


Great location, but no ethics at all.

  • Liked — Ethics
  • Disliked — great location
  • Stayed December 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank The_Hauler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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86 reviews from our community

Traveler rating
    35
    15
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    9
    13
See reviews for
22
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Any
English first
Gardnerville
Level 3 Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 11, 2007

Room nice and roomy for a 3 day stay. comfy beds. Fee internet service. Tub and sink drains were very slow draining. Laundry room - washer overflowed and dryer didn't dry much of anything. Informed staff. Breakfast ok..terrible eggs. Staff was friendly and helpful altho there seem to be some communication difficulties..some didn't speak English and that was a problem for us. Overall, stay was fine.

  • Liked — Roomy, comfy beds most important.
  • Disliked — slow drains and laundry room problems
  • Stayed July 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank HiDesertGram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Western Pennsylvania
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 26, 2007

My husband is a truck driver who never even made it through the door of his hotel room, yet was charged on his credit card for his reservation. He's been in this line of work for over 30 years and routinely checks the hotel directories for tractor trailer parking and then calls the hotel, double checks with the reservations clerk for tractor trailer parking, and then has them hold a room on his credit card. He called this hotel after confirming through the Comfort Suites directory that there was indeed tractor trailer parking, and was told by the desk clerk that there definitely was. However, when he showed up at the hotel, the parking lot was not large enough for him to get his truck into. He left his rig by the front entrance and went in and spoke with the manager on duty, whose name is Sunita "I don't give out my last name", and she denied up and down that any of her clerks would've told him that there was truck parking. She literally called him a liar. She could not attest as to why the directory said that there was tractor trailer parking, and she was "sorry" but she had to charge his credit card for the reservation as it was after 6:00. My feeling on the matter is that these people know exactly what they are doing to attract the truckers and then purposely rip them off, as they obviously cannot walk away from their rigs on the highway in order to stay in a room that they reserved under the false pretense that there would be a place for them to park. Avoid these scam artists.

  • Liked — Never even saw the room that he paid almost $119 for.
  • Disliked — Rude ignorant management.
  • Stayed March 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Service
Helpful?
2 Thank yayorneigh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sydney
1 review
Reviewed June 15, 2007

Nice hotel, it was very clean, large spacious. Free hot breakfast was great to start the day. they did seem to be upgrading hotel.

  • Liked — large spacious suites
  • Disliked — entrance
  • Stayed June 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank cpllab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 21, 2007

First of all they cancelled my parents reservation but they offered them a two room suite (for 2 people doesn't make sense because it was double in price) so we roomed with them. As they were helping us another lady walked into find out the reservation she made was incorrect (she wanted two rooms side by side even came in and talked to the manager to make sure she got that and when she arrived they gave her two rooms away from each other). The free breakfast what a joke they had only enough food for maybe a couple of the rooms so if you didn't get up @ the start of breakfast you were out of luck!!!! Last but not least get ready for your room make sure you have ear plugs to sleep (@ night it feels like your sleeping on the hwy as the train next door goes by!!) and if you like fitted sheets bring your own because they use 2 flat sheets so at night your fighting to keep the sheets on. Good luck staying here!

  • Liked — Large 2 room suite
  • Disliked — breakfast, bed, staff
  • Stayed May 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank klr321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wisconsin
1 review
Reviewed April 29, 2007

Excellent location , people so nice ! Staff Incredible. Looking forward for next visit.

  • Liked — Everything
  • Disliked — Nothing
  • Stayed March 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank juanete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level 2 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed March 16, 2007

With all of the hotels in the area, this is not the best choice. The front desk staff needs a refresher course in customer service. The rooms are large enough but very typical of a 2 star hotel, absolutely nothing special. We asked for a room in the back to get away from the freeway noise and ended up with the noise from the street on that side of the hotel. The pool was dirty and obviously not being used. The breakfast "area" is simply some chairs set up in the back part of the lobby. The food not worth mentioning. We were glad to leave after our one night stay and would not stay there again.

Stayed March 2007
Helpful?
1 Thank Sommerset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Suites I-35 North

Property: Comfort Suites I-35 North
Address: 609 Chisholm Trail, Round Rock, TX 78681-4343
Phone Number:
Location: United States > Texas > Round Rock
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 26 Hotels in Round Rock
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites I-35 North 2.5*
Number of rooms: 62
Reservation Options:
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Also Known As:
Comfort Suites i-35 North Hotel Round Rock
Comfort Suites Round Rock
Round Rock Comfort Suites

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