We booked a room at subject hotel (2505 S Interstate Highway 35, Roundrock, Texas) for 3 nights. When we arrived we were directed to a 1 bedroom suite on the first floor. When we entered, the lighting was bad, flickering kitchenette light, the room was dingy, with stains on the floor and couch. I felt we were paying too much to stay in such a room (~$140/night), so we went back to the front desk, and we were given another 1 bedroom suite. This one was much cleaner, but the cleaning chemical smell knocked you in the face when you walked into the room. This was making my eyes water and my husband's throat sore. I called the front desk, and I was told there were not anymore 1 bedroom suites or 2 bedroom suites available. She also informed me it might be a good idea to call ahead to any hotel I might be staying at to let them know not to use such strong chemicals for cleaning in case they may affect my allergies. I stated that I have stayed in hotels all over the world and I have never had this problem. My husband also had a problem with it, and I didn't think my 5 year old should be subjected to this odor. I thought this was a bad statement for the hotel to make. We tried to air out the room, but after several hours, this did not work. We had no choice but to find another hotel. My husband was told that he would have to pay for the first night ($147.56) even though we could not stay there. I think this is unreasonable. I feel that due to the terrible circumstances surrounding the conditions of the rooms we were assigned, that we should receive a full refund. We have stayed at several Residence Inns across the country without any issues, but this is the worst experience I have ever had. I tried submitting this information to Residence Inn Corporate twice. They forwarded to the Management of the Round Rock Residence Inn who would not give us the refund.
- Official Description (provided by the hotel):
- The newly-renovated Residence Inn Austin Round Rock hotel located along I-35, features brand new furnishings in all of our suites and public areas. As a one of the top Round Rock hotels, our extended stay hotel provides pet-friendly apartment-style living with studio, 1- and 2-bedroom suites with separate living areas with pullout sofas and flat-screen TVs. Each suite is highlighted by a fully-equipped kitchen with new stainless steel appliances, cookware and utensils. Guests love our free perks including a free hot breakfast buffet, WiFi throughout, onsite parking and weekday evening social with snacks and drinks. Our outdoor pool, Sport Court and BBQ area are favorites among families and corporate travelers alike. Within walking distance to Dell World Headquarters and minutes from downtown Austin, the Residence Inn Austin Round Rock hotel is the perfect choice for your next visit. ... more less
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- Also Known As:
- Residence Inn Round Rock
- Round Rock Residence Inn