Due to an illness in the family I had to make a quick trip to Round Rock. I had spent a few nights in this hotel a few years ago and decided to go back. Overall the hotel could use a little updating but it is very clean. What sets it apart is the customer service provided by the staff. I suffered an injury a month ago that makes it very difficult to find a comfortable way to sleep. I realized after the first night I was not going to be able to use the bed (not a problem with the bed, the problem was me). SInce I have been sleeping in a recliner at home I asked the front desk if they could place a recliner in my room. This request was met with a smile and a "Yes, sir we can". Not only could they but they accomplished it in less than 15 minutes. And the staff member who delivered it to my room even declined a tip. Thanks to their customer service attitude I was able to sleep at night during my stay.
You also get free full breakfasts and evening snacks during the week and free wireless internet.
One area to beware however is if you use GPS assist to find the hotel the first time. Neither my Garmin nor Google could get me to the right spot. When I asked at the desk they said they are aware of the problem but there has been a lot of road construction (including a new toll road) in the area and most of the systems have not been updated.
- Official Description (provided by the hotel):
- The newly-renovated Residence Inn Austin Round Rock hotel located along I-35, features brand new furnishings in all of our suites and public areas. As a one of the top Round Rock hotels, our extended stay hotel provides pet-friendly apartment-style living with studio, 1- and 2-bedroom suites with separate living areas with pullout sofas and flat-screen TVs. Each suite is highlighted by a fully-equipped kitchen with new stainless steel appliances, cookware and utensils. Guests love our free perks including a free hot breakfast buffet, WiFi throughout, onsite parking and weekday evening social with snacks and drinks. Our outdoor pool, Sport Court and BBQ area are favorites among families and corporate travelers alike. Within walking distance to Dell World Headquarters and minutes from downtown Austin, the Residence Inn Austin Round Rock hotel is the perfect choice for your next visit. ... more less
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- Also Known As:
- Residence Inn Round Rock
- Round Rock Residence Inn