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Quality Inn & Suites - Round Rock
Ranked #14 of 26 Hotels in Round Rock
Certificate of Excellence
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316 reviews from our community

Traveler rating
    147
    58
    50
    34
    27
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149
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • German first
  • Any
English first
Tucson
1 review
Reviewed June 16, 2013

Spent a week there. Had to ask several days for a second wash cloth. Front desk said maids refuse to leave more than one washcloth in all of the rooms. Coffee is provided in room. Maids never left any. Had to go to front desk to get some. When checking out, asked for credit for $1.68 per day for use of safe which we didn't use. Front desk wasn't able to do credit but said manager would do it and send me email. Got an email from Suren Suthar, manager. She credited me with 5, not 7 days of safe charge. I replied asking about the other 2 days. She never replied. There is a very nice Sleep Inn a block away. We'll be staying there next time we are in Round Rock, TX.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Larry Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Channing
Level 3 Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 10, 2013

My non-smoking room smelled like smoke and one of the bedspreads had a cigarette burn in it. Room was not very clean and needed minor repairs. Pool was filthy and I never saw anyone in it. Staff was friendly and accomodating.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Days Inn

Helpful?
Thank Forrest H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GaryFowler, Guest Relations Manager at Quality Inn & Suites - Round Rock, responded to this review, June 16, 2013
We truly value and appreciate your feedback as it helps us fine tune our operations. We are currently in the process of switching management companies, and they have since enforced stricter policies on smoking. There however are times when smokers request non-smoking rooms and smoke in them. We do our best to get rid of the smoke as all rooms are sanitized and deodorized after a guest checks out. The new management is also currently ordering all new linens and duvet blankets for the property, which will resolve any linen issues for the guests. We truly apologize for any issues during your stay, but we will promise that all these will be addressed immediately. Again, we appreciate your feedback as it helps us improve our operations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Conway
Level 2 Contributor
8 reviews
4 hotel reviews
Reviewed June 4, 2013

I was very disappointed in my stay at Days Inn in Round Rock and am very glad most of my trip kept me away from the facility. In my reservation of the room I had noted I would need handicapped facilities. Not only was there no facility available with two beds, the non-smoking room was immediately next to the maintenance room where workers smoked outside the door. The room reeked of stale tobacco and I had to walk thru a wall of smoke to get to the lobby or to the pool. The pool was also only open from 8am-8pm. This seems ridiculous considering the time of year and how late the sun is up. Again, I'm simply thankful most of my trip was spent in a friend's home.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Days Inn

Helpful?
Thank Wendy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GaryFowler, Guest Relations Manager at Quality Inn & Suites - Round Rock, responded to this review, June 7, 2013
I am so sorry for your bad experience with us! I have already spoken to maintenance about this. We have designated smoking areas away from the rooms but people sometimes wander off with a stick still in their hands. Should you decide to try us again please ask for Gary so that I can personally ensure you the best experience we can offer. If I am not in the shop just leave your number with the reservations clerk and I guarantee you, sure as the sun will rise, that I will be on the phone to you shortly to nail everything down.

Again, my sincere apologies. We can do better, and my apology is all the more deep and sincere because I know we usually do better than this.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites - Round Rock

Property: Quality Inn & Suites - Round Rock
Address: 1802 S Interstate 35, Round Rock, TX 78681
Phone Number:
Location: United States > Texas > Round Rock
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 26 Hotels in Round Rock
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn & Suites - Round Rock 2*
Number of rooms: 49
Official Description (provided by the hotel):
The Quality Inn & Suites Round Rock is a newly renovated hotel in Round Rock, TX. Recently updated in 2016, the hotel offers large rooms with microwaves and refrigerators. The hotel provides a FREE large hot breakfast buffet including sausages, eggs, Texas-shaped waffles, and much more! ... more   less 
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Also Known As:
Days Inn And Suites Round Rock
Days Inn & Suites Round Rock Hotel Round Rock
Days Inn Round Rock
Round Rock Days Inn

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