As I checked in to the hotel, I learned that my "priceline negotiated" price was no "deal." I soon found out why this hotel usually has rooms to sell at rock bottom prices.
As we entered our upgraded, more expensive, deluxe room, I note the uncomfortable temperature of the room and turned on the AC unit wondering if it would work as it was falling off the wall. They did have a bunch of new units near the desk and obviously know they have some issues with the HVAC. It did cool down, but never to an acceptable temperature. I wouldn't use the towels and wash cloths to wash my car... really, I have used a lot of gym towels that are pure luxury compared to these pieces of sand paper. And the wash cloths were one shade above dark grey... maybe people were washing their cars with these rags? There is no phone in the room, and I was exhausted otherwise I would have called down to the desk. The beds were rock hard, and I sleep on a firm mattress. It's only one night, and I knew this wasn't a five-star hotel...
BUT THEN TO TOP THE EXPERIENCE OFF! Almost every toilet seat has two bolts at the back of the seat that hold the seat on the toilet. As I found myself sitting on a filthy tile floor with my pants around my ankles, I realized this toilet only had one bolt and it wasn't tight enough to support my "two-bolt" rear end.
AT ANY PRICE... THIS HOTEL IS UNACCEPTABLE and should not be mentioned in any sentence with the word star. Maybe trick...
I emailed priceline customer service about my experience and was told "We apologize; however, our ability to offer any type of refund is entirely at the discretion of your confirmed hotel. " It's not hard to deduce what the hotel said...
Priceline made no attempt to address the fact that I was concerned with the price I paid... and representing my concerns with the quality of hotels with which they partner.
- Official Description (provided by the hotel):
- Our newly renovated 3 story hotel of 107 rooms situated on the Interstate 35 corridor, gives a home away from home feeling. We offer free wi-fi throughout entire hotel and in guest rooms, we have on-site self service laundry (coin operated), refrigerators and microwaves in all guest rooms as well as your furry companions stay FREE (we just require that they have a kennel, collar and leash upon check-in) and lastly, 24-hr coffee machine to access at any time. Located near an abundance of restaurants, so there is always a place to choose from to eat breakfast, lunch, dinner or even a late night snack. We also provide 2 vending machines, one with drinks and the other with snacks so you will never go thirsty or hungry. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Orbitz, Hotels.com, Priceline and Travelocity so you can book your Red Roof Inn Austin - Round Rock reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Red Roof Inn Round Rock
- Round Rock Red Roof Inn