We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Best Service, Great Quality”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Best Western Plus Rockwall Inn & Suites
Ranked #5 of 7 Hotels in Rockwall
GreenLeadersBronze level
Dallas, United States
1 review
“Best Service, Great Quality”
Reviewed October 21, 2013

We celebrated our mother's 50th bday here. The meeting room was perfect size, many family members stayed at the hotel for the night. The rooms are clean and updated, beds looked less than a year old and were comfortable. Service from staff was exceptional. Cleanest bathrooms I've seen in a hotel in the past 2 years, indoor pool and spa were a great way to end the night. only downside was the WiFi signal in our room was a little low. My mother loved the Jacuzzi tub in her room!

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Linda L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwrockwall, Manager at Best Western Plus Rockwall Inn & Suites, responded to this review, November 28, 2013
Thank you for your wonderful review. Your family and friends were such a pleasure. We hope you keep us in mind for future family events.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

289 reviews from our community

Traveler rating
    177
    60
    34
    11
    7
See reviews for
111
41
16
100
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Houston, Texas
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed October 16, 2013

Hotel is very well located- but be sure to ask for a room at the back of the hotel-rooms near the front are close to a major freeway. We got a room at the back, but the a/c was so loud all night we couldn't sleep. So we switched it off and opened the window. This would not have been possible had the room been closer to the freeway side.
We advised the front desk clerk which said they would fix it.

Breakfast was the usual scrambled eggs, cereals, and sweet rolls etc.
Staff very pleasant and friendly. Room was comfortable. Price was great.
I would recommend this hotel for the average traveler.

Room Tip: Room at the back of hotel
See more room tips
  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zuluqueen72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwrockwall, Manager at Best Western Plus Rockwall Inn & Suites, responded to this review, November 28, 2013
Thank you for taking time to post a review about your stay. I am terribly sorry about the noisy AC. We do our best to ensure each guest has an exceptional stay. I hope you will give us an opportunity to serve you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dripping Springs, Texas, United States
1 review
Reviewed October 9, 2013

The staff here is AMAZING! We held a Remembrance Service in the meeting room. The Manager, Himmat Chauhan, was extremely professional and generous in accommodating our needs. Housekeeping and breakfast provider, Paula was most compassionate, kind, helpful, and caring. She made sure that we knew she was just as concerned about our personal well being. Cheri at the front desk was friendly and kind, and she made sure we would have enough rooms for the family during a booked weekend. This place was a real blessing. I highly recommend this hotel because of it's fabulous staff.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank Julie Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwrockwall, Owner at Best Western Plus Rockwall Inn & Suites, responded to this review, October 10, 2013
We appreciate you taking out some time to complete review. It means a lot to us ! We always try and ensure that our guest needs are taken care with utmost care and respect. Thank you very much for this review we surely feel proud of our staff when we hear from our loyal customers like you. Hope to see you all soon. Sincerely. H. Chauhan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed October 8, 2013

My now husband and I stayed here for our 1st wedding night. We loved it! The place is clean and our room was big. The staff was friendly and breakfast was good! :) I am now planning a birthday surprise for him here this November! Cant wait! :)

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sarai G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwrockwall, Owner at Best Western Plus Rockwall Inn & Suites, responded to this review, October 10, 2013
It was so very nice of you to go on line and put your review. We are very happy to hear that you enjoyed our facility and service of our staff. We look forward for your November Trip and will try to make it even better this time. Thank you and have Blessed one !. Sincerely H. Chauhan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Simi Valley, CA
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed October 2, 2013

I have stayed at this hotel many, many times and always return because of Paula in the breakfast room. She always makes our stay enjoyable. I have never stayed in another BW hotel where they are so attentive to their patrons in the breakfast area. She is always cleaning or helping someone. She is a jewel of an employee. Everyone at the hotel (including the owner) were all very nice and accommodating. When we first arrived, they gave us a room where there was a bit of a problem with the a/c. They moved us and followed up with us whether everything was okay in the new room. It was very much appreciated. Even though there are other hotels closer to restaurants and coffee shops, we come back because of Paula. :)

Room Tip: I have stayed on all three floors. I think the third floor is the best because the ceilings are high...
See more room tips
  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SassySan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwrockwall, Owner at Best Western Plus Rockwall Inn & Suites, responded to this review, October 10, 2013
Thank you for your input and important time you took out of your busy scheduled. Yes Paula is a Great Person so do her service, it make us feel proud when we hear these things from our guest like you. It makes our day and gives us more energy to do even better. Thank you once again and look forward to see you soon. Sincerely. H Chauhan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Briggs TX, United States
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 28, 2013

Very nice and clean. Kitchen staff and front desk personnel were very helpful. Only one eating establishment (Whata-Buger) in walking distance, but room delivery is available from two pizza places & a Chinese. The little pillows on the bed (4) were not comfortable-too soft. Easy I-30 access both ways.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Carol S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwrockwall, Manager at Best Western Plus Rockwall Inn & Suites, responded to this review, October 10, 2013
We appreciate you for taking the time to share your opinion of our hotel. We strive to give every guest an excellent experience. Our front desk staff can suggest several restaurants within walking distance of the hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chapala
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 18, 2013

This hotel is well worth a bit more cost in exchange for very amiable/helpful service, nice (clean) accommodations, a great breakfast area with a wide assortment of hot and cold foods w/fantastic service by attendant Ms. Paula, indoor heated pool and hot tub. Free parking, very convenient to ample shopping, a very nice selection of local restaurants, easy access to the interstate into Dallas. We enjoyed our stay (did I mention the indoor hot tub?) and would return on our next visit in addition to recommending it to our friends.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RoadrunnerChapala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwrockwall, Manager at Best Western Plus Rockwall Inn & Suites, responded to this review, October 10, 2013
Thank you for your kind words. We take great pride in the exceptional care we give each guest. We look forward to seeing you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Rockwall
0.1 mi away
WoodSpring Suites Dallas Rockwall
1.2 mi away
La Quinta Inn & Suites Rockwall
2.2 mi away
Hilton Dallas / Rockwall Lakefront
Show Prices
Show Prices
Show Prices
1.4 mi away
Hampton Inn Dallas-Rockwall
4.3 mi away
Comfort Suites Lake Ray Hubbard
6.0 mi away
Holiday Inn Express & Suites Garland E - Lake Hubbard I30
Show Prices
Show Prices
Show Prices

Been to Best Western Plus Rockwall Inn & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western Plus Rockwall Inn & Suites

Property: Best Western Plus Rockwall Inn & Suites
Address: 996 E Interstate 30, Rockwall, TX 75087
Phone Number:
Location: United States > Texas > Rockwall
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 7 Hotels in Rockwall
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Plus Rockwall Inn & Suites 2.5*
Number of rooms: 60
Official Description (provided by the hotel):
Awarded Certificate of Excellence for 4-years in a row 2012 to 2105. Welcome to "100% Non Smoking" Best Western Plus is Ideally located off I-30, Close to Beautiful Lake Ray Hubbard, City Center, Rockwall Industrial Technology Park. Major Restaurant, Lounge and Shopping within close proximity. All guest rooms are spacious and tastefully decorated, each of our standard rooms are equipped with 40" LCD TV, Exec Desk/Chair, Coffee Maker, Iron/Board, Hair Dryer & Micro/Fridge. Our Mini Suites are with 42" LCD and a Sleeper sofa. Every morning starts with FREE HOT Breakfast, other amenities are Business Center, Indoor Pool/ Spa, Fitness Center & 1050Sq ft Meeting room. We are just 18 miles East of Dallas, Downtown and 43 Miles from DFW Airport. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Best Western, Hotwire, Hotels.com, Travelocity, Orbitz, Cancelon, Priceline, TripOnline SA, HotelsClick and HotelQuickly so you can book your Best Western Plus Rockwall Inn & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Plus Rockwall Inn And Suites
Best Western Plus Rockwall Hotel Rockwall
Holiday Inn Rockwall
Rockwall Holiday Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing