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“Excellent time”

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Hilton Dallas / Rockwall Lakefront
Ranked #1 of 7 Hotels in Rockwall
Certificate of Excellence
Reviewed August 15, 2013

We were there for a convention. This is our second time here. The staff was very attentive and helpful. There is a beautiful view of the lake from the hotel. If you choose there a several restaurants within walking distance. Great place to stay in the Metroplex area.

  • Stayed: August 2013, traveled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Richard W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonRockwallMNGR, Guest Relations Manager at Hilton Dallas / Rockwall Lakefront, responded to this reviewResponded August 20, 2013

Thank you for staying with us during your convention! We are pleased that you found our staff attentive and helpful and that you enjoyed the views and harbor restaurants. Come back and see us again soon!

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847 - 853 of 1,055 reviews

Reviewed August 11, 2013 via mobile

Loved staying at this hotel. I have a 12 year old daughter and she loved it as well. It is beautiful from the moment you round the corner and see the hotel. Was there for a soccer tournament, but would visit again - just for a vacation.

  • Stayed: August 2013
    • Value
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Thank chinamom58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonRockwallMNGR, Guest Relations Manager at Hilton Dallas / Rockwall Lakefront, responded to this reviewResponded August 12, 2013

It is wonderful to hear that both you and your daughter loved staying at our hotel! We hope that you both come back again soon.

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Reviewed August 11, 2013

Clean hotel, courteous and friendly staff, overlooking a lake, great pool, sunset from balcony. What else could you ask for? There is also lots of good local restaurants. Location is close enough to Dallas to make jumps into the big town. We had a great time. Will be returning again.

  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Hotels & Resorts
Thank Rick B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonRockwallMNGR, Guest Relations Manager at Hilton Dallas / Rockwall Lakefront, responded to this reviewResponded August 12, 2013

Thank you for taking the time to leave us a review! We are delighted that you found our hotel clean and our staff courteous and friendly. It will be our pleasure to welcome you back in the future!

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Reviewed August 7, 2013

We absolutely loved loved loved this hotel. Have stayed at many Hiltons and this is at the top of our list. Celebrated our five year anniversary here and stayed for two nights. Loved everything about the hotel---the rooms, the lobby, the pool, the staff, the location, the lake, the food, etc! Asked for a late checkout on the last day of our vacation for the first time ever because we wanted to stay just a little bit longer.

Pros:
Fantastic location, beautiful lake and things to do at harbor within walking distance
Fantastic restaurant, the breakfast buffet and staff were great!
Really nice front desk staff, took care of us well!
Easy parking
Pool has easy entrance for those with disabilities
Starbucks/gift shop on site

Cons: (these would not deter us from staying here again, but really should be fixed):
Service at the pool was terrible. Gratuity should only be included if the staff is actually helpful and able to make proper drinks. I ordered a $12 drink and it was delivered to me half full? The pool is amazing and could be even more so if the issues with the pool side bar are corrected.

It is really nice that towels are provided for guests, but if guests are going to be forced to check them in and out, every staff member should be able to assist with the process unless there is going to be a dedicated staff person for this purpose. No one wants to steal a wet towel.

Again, these issues are not that big of a deal but should be corrected. We would absolutely stay here again and look forward to returning!

Stayed: August 2013, traveled as a couple
1  Thank alicia242
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonRockwallMNGR, Guest Relations Manager at Hilton Dallas / Rockwall Lakefront, responded to this reviewResponded August 9, 2013

Congratulations on your 5 year anniversary and thank you for celebrating with us! We appreciate the kind words regarding restaurant, breakfast buffet and front desk staff. Thank you for your feedback regarding our poolside experience. We will review your comments with our team and take action to improve the experience for all of our guests. Thank you again and congratulations!

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Reviewed August 6, 2013

The Hilton in Rockwall offers a great location and entertainment experience. Walking distance of the Harbor and all the night life. Fantastic movie at the pool. My family had a nice relaxing weekend. Plenty of parking with security. Fantastic view of the sunset over the Harbor.

  • Stayed: July 2013, traveled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank Clinton L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonRockwallMNGR, Guest Relations Manager at Hilton Dallas / Rockwall Lakefront, responded to this reviewResponded August 7, 2013

Thank you for reviewing our hotel! We love that you had a relaxing weekend with your family and greatly appreciate that you chose to stay with us for your “Staycation”!

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Reviewed August 5, 2013

A very nice hotel where the staff treats you with respect and dignity. I would recommend this hotel to anyone. The location is excellent, on the lake with nightlife within walking distance. If you can stay on a Thursday in the summer and listen to the outdoor concert and take in the exquiste appetizers that the Hilton puts out.

  • Stayed: August 2013, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Doug B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonRockwallMNGR, Guest Relations Manager at Hilton Dallas / Rockwall Lakefront, responded to this reviewResponded August 7, 2013

Thank you for your recommendation! We are glad you enjoyed the outdoor concert and wonderful food in our VIP seating area. We are excited to welcome you back soon.

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Reviewed August 4, 2013 via mobile

The hotel is in a good location. It is very nice, rooms were nice and clean. The pool was nice but the bar and service at the pool were terrible. The 17 year old bartender made the worst piña colada I have ever had. They would not help you unless you got their attention. When we closed our tab we realized why. They charged 20% gratuity on all orders at the bar. So there is really no incentive for the bartenders to get your orders quickly. Other dumb thing is that they make you checkout towels. Problem is their method for keeping track is so inaccurate that they couldn't even find out form we filled out when we returned our towels, yet they will charge $10 for each towel not returned.

So besides the pool it was a nice hotel.

  • Stayed: August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank jerod w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonRockwallMNGR, Guest Relations Manager at Hilton Dallas / Rockwall Lakefront, responded to this reviewResponded August 7, 2013

Thank you for sharing your feedback. We are glad that you enjoyed our lakefront location and clean guestrooms. We are sorry that our poolside service did not exceed your expectations. Your comments have been shared with our poolside team and based upon your feedback we are looking at ways to improve the experience for all of our guests in the future. Thank you for your business and we hope we have the opportunity to “WOW” you on your next visit!

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Additional Information about Hilton Dallas / Rockwall Lakefront

Address: 2055 Summer Lee Dr, Rockwall, TX 75032-5499 (Formerly Hilton Bella Harbor on Lake Ray Hubbard Dallas / Rockwall)
Phone Number:
Location: United States > Texas > Rockwall
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Rockwall
Price Range: $150 - $217 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Dallas / Rockwall Lakefront 3.5*
Number of rooms: 231
Official Description (provided by the hotel):
Located 22-miles east of downtown Dallas, nestled in the exclusive lakeside community of Rockwall, the AAA Four Diamond Hilton Dallas/Rockwall Lakefront hotel is a spectacular waterfront destination. The hotel is situated in The Harbor Rockwall, a breathtaking Mediterranean-inspired boardwalk development offering gorgeous lake views and stunning sunsets with the glittery Dallas skyline as a backdrop. Our hotel in Rockwall features 231 serene guestrooms, many with lake views, including 16 lakefront suites. Unwind poolside with a cocktail at our poolside bar, Splash with a Twist, grab a bite in the Galley Gift Shop and Internet Cafe featuring Starbucks® coffee or curl up with a best-seller in the library. Prefer something livelier? Savor exceptional wine while enjoying the view of Lake Ray Hubbard in C&B Scene Bar, followed by an unforgettable meal in Mistra, our casual dining restaurant serving culinary creations with Northern Italian flair. Take a stroll along the boardwalk with fine shopping, splendid dining options, spa and movie theatre or listen to a concert under the stars at the amphitheatre along the waterfront. With our lakefront location you can experience the waters of Lake Ray Hubbard learn how to Sail With Scott (a 40ft Catamaran excursion), take a fishing excursion or rent a boat or jet-ski for the day. After enjoying the lake, try a round of golf at Buffalo Creek, one of the award-winning golf courses nearby. Nowhere else in North Texas will you find a destination that has so much to offer for meetings, events or just a little rest and relaxation! ... more   less 
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Also Known As:
Hilton Bella Harbor On Lake Ray Hubbard Dallas / Rockwall Hotel Rockwall
Hilton Rockwall
Hilton Dallas Rockwall
Rockwall Hilton

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