We stayed at the Hilton Rockwall for 4 nights during Christmas. Two days in a row our room was not cleaned. We returned to our room about 10 PM to discover we had no clean towels, no clean coffee cups and no coffee for the next morning. The first night, the hotel sent up Housekeeping to bring these items to us and to take away the dirty towels. They assured us the room would be cleaned the next day. It was not. Again we had to wait up for Housekeeping to
come buy and "refresh" our room.
Also, both nights, our room key card did not work. We had to walk down to the desk to get a new one. When asked about this, the clerk argued with me both nights that they did not have a credit card on file. We knew we had given them the card when we checked in, so that means we had to give them our credit card for 3 nights in a row.
I can understand that mistakes happen, but never did anyone apologize for the inconvenience or oversights. The staff is very young and seemed uncaring. The day we left I asked to talk to the manager. After telling her about our disappointment, she also did not apologize until I told her she should.
We stay at many Hiltons and are rewards members. This hotel does not live up to standard of service for which Hilton is known.
- Official Description (provided by the hotel):
- Located 22-miles east of downtown Dallas, nestled in the exclusive lakeside community of Rockwall, the AAA Four Diamond Hilton Dallas/Rockwall Lakefront hotel is a spectacular waterfront destination. The hotel is situated in The Harbor Rockwall, a breathtaking Mediterranean-inspired boardwalk development offering gorgeous lake views and stunning sunsets with the glittery Dallas skyline as a backdrop. Our hotel in Rockwall features 231 serene guestrooms, many with lake views, including 16 lakefront suites. Unwind poolside with a cocktail at our poolside bar, Splash with a Twist, grab a bite in the Galley Gift Shop and Internet Cafe featuring Starbucks® coffee or curl up with a best-seller in the library. Prefer something livelier? Savor exceptional wine while enjoying the view of Lake Ray Hubbard in C&B Scene Bar, followed by an unforgettable meal in Mistra, our casual dining restaurant serving culinary creations with Northern Italian flair. Take a stroll along the boardwalk with fine shopping, splendid dining options, spa and movie theatre or listen to a concert under the stars at the amphitheatre along the waterfront. With our lakefront location you can experience the waters of Lake Ray Hubbard learn how to Sail With Scott (a 40ft Catamaran excursion), take a fishing excursion or rent a boat or jet-ski for the day. After enjoying the lake, try a round of golf at Buffalo Creek, one of the award-winning golf courses nearby. Nowhere else in North Texas will you find a destination that has so much to offer for meetings, events or just a little rest and relaxation! ... more less
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- Also Known As:
- Hilton Bella Harbor On Lake Ray Hubbard Dallas / Rockwall Hotel Rockwall
- Hilton Rockwall
- Hilton Dallas Rockwall
- Rockwall Hilton