My husband and I have stayed at this particular motel quite a few times, and for the most part we have enjoyed our stays. However, we have noticed that over the last couple of years the motel has become a little worse for wear. The carpets are definately in need of a good cleaning, the bedspread was full of animal hair and the room reeked of cigarette smoke. On the upside, the beds are comfortable, the rooms are a nice size, and the air conditioner works great. However, not sure we will ever return to that motel again.
We had the unpleasant experience of dealing with a desk clerk named Jaimie. When I called to make the reservation, she was very rude and acted as if I was lying about a comp night certificate that I had and wanted to use. When we walked into the lobby to check in, she never greeted us, never smiled and worst of all, she made me feel as if I was lucky to be there.
Jaimie announce loudly that my certificate had expired, (it had not), she then told me that she had applied my Value Club discount to the night that I was paying for (she had not) and finally she informed me, once I asked her about my membership discount again, that at least I was getting two nights for the price of one.
To me, customer service is #1. Any other time that we have stayed there, we have always had wonderful customer service. If something wasn't right, the staff made it right, with a smile. I do have to give credit to the desk clerk that fixed the error, Patsy. Lovely woman, great customer service. But on the chance that I will have to cross paths with Jaimie again.....I will probably stay someplace else.
- Official Description (provided by the hotel):
- Welcome to Americas Best Value Inn of Rockport, TX, located across from Rockport Beach Park and 30 miles northeast of Corpus Christi on Texas Highway 35. Rockport is the County Seat of Aransas County. Surrounded on three sides by the waters of Aransas, Copano and Port bays, a variety of outdoor activities are Rockport's appeal to tourists as well as local citizens. Delve into history on a tour of the nearby Texas Maritime Museum or the Fulton Mansion, or tour the many art galleries in town. Within a short distance from the hotel, you can enjoy some quality times at Aransas National Wildlife Refuge, Rockport Country Club, and Rockport Center for the Arts. Guests can also spend an afternoon touring the Goose Island State Park or the downtown heritage district. Local restaurants include Latitude 28, Los Comales Mexican Restaurant, and Panda Bay Restaurant. ... more less
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