Their burgers here are incredible. The sweet mustard is absolutely amazing and while the service is not necessarily fast, all of the food is fresh and you know it's made well. I would much rather order at the counter (doesn't seem like that much of a hassle really) and wait a couple extra minutes for something that I know is high quality rather than be fed a bunch of garbage. I don't know why people are complaining about the prices. $9 for a burger isn't that bad and considering it's a really really good burger, what's the big deal?