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“Don't stay here. Terrible service!”

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Quality Inn & Suites
Ranked #3 of 3 Hotels in Rio Grande City
Reviewed March 19, 2008

Have stayed here on regular visits but this time I was so disappointed! You are much better off at the Holiday Inn. You reserve a room - pay with a credit card and then they do not hold your room.

  • Stayed: March 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Service
Thank The_Hauler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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19 - 21 of 21 reviews

A TripAdvisor Member
Ft. Worth, Tx
116
Reviewed December 1, 2003

Upon arriving at the only modern hotel in town after an 8 hour drive,
we were anxious to get to our room and relax. At first sight, the
Garden Inn and Suites appeared to be newly constructed, blending in
with the beige south Texas landscape just a few hundred yards from the
Rio Grande river.

Check-in took a few minutes longer than it should have due to no
employee manning the front desk. An echoing "Hello?" did get the
attention of staff in a back room. Our reservation was in the system
and off to our rooms we went.

The hotel is a two story V-shaped complex with the pool and hot tub in
the convergence. Our room was on the first floor and was fairly
comfortable. There was an odor that smelled like someone had just
received a perm, but a few minutes with the door open and AC on and it
dissipated. We had a king-sized bed, a 27"tv and a small dorm-sized
microwave and refrigerator.

The vanity area was not the cleanest, with hairs in the sink and on the counter. The coating on the counter and the reflective material on the mirror was wearing away, enough to need replacement to maintain the appearance of a professional hotel chain.

Overall, the room was adequate, but a little less "kept" than one would
expect from Best Westen.

The hotel advertises a continental breakfast served 6-9 am. This was
the most disappointing aspect of our stay. Instead of the usual fare
available from a continental breakfast, there were no fruits, yogurt,
toast or orange juice. There were only danishes, rice crispie and corn
flake cereals, milk and coffee. Not quite the "continental breakfast"
available at other comparable hotels. Luckily there was a Denny's right
next door.

Checkout was painless and there were no problems with the bill.

If we ever need to stay in Rio Grande City again, we will probably
return to the Garden Inn and Suites, due to the lack of other
alternatives.

Via Con Dios.

16  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 21, 2013
Google Translation

  • Stayed: July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Jose C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Quality Inn & Suites

Address: 4758 E US Highway 83, Rio Grande City, TX 78582-6309 (Formerly Garden Inn & Suites)
Phone Number:
Location: United States > Texas > Rio Grande City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 3 Hotels in Rio Grande City
Price Range: $67 - $95 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 58
Official Description (provided by the hotel):
Quality Inn & Suites Hotel provides great amenties and accommodations. In the heart of city. Walking distsnce to 10 restaurants and 10 shopping outlets ... more   less 
Reservation Options:
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Also Known As:
Rio Grande City Best Western
Best Western Rio Grande City

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