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“Not great for the money”

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La Quinta Inn & Suites Fort Worth NE Mall
Ranked #1 of 2 Hotels in Richland Hills
Certificate of Excellence
Reviewed August 7, 2012

We paid $92 a night (weeknight) and feel that the quality we received for the value is not worth it. Here's the good and the bad.

The good:

The room is clean, updated, has a small fridge, microwave, granite counters in the bathroom, good shower, flat screen tv, good parking, nice lobby, clean carpet in room, nice couch in room, modern furniture, big guest room, nice clean bedding, free wi-fi, friendly front desk staff, and we also enjoyed that they had lots of differerent juices and make your own waffles offered in the morning, cleaning staff does a good job to make sure that animal smells do not linger.

The bad:

Woke up in night sweats last night due to the cycling of the A/C (both me and my husband woke up several times - we had it set on 71 degrees and finally turned it to 69 degrees before we weren't hot), the hallway doesn't feel air-conditioned and is dark, the breakfast was disappointing (usual assortment of breads and cereals but the personnel that were working the breakfast area did not speak English and were unable to assist us- they also were talking loudly amongst themselves and it was early - too early to be so loud in the morning) also the eggs tasted like powdered eggs and the biscuits were hard, the donuts were hard and tasted old.

The Manager's Special offered nightly (though free...) was terribly disappointing. It was offered at the Comfort Suites across the parking lot (owned by the same people). It had beer on tap (not sure what type), a sweet red wine in a decanter, carnival cheese in a bowl, tortilla chips in a bowl, picante sauce in a bowl and 2 types of warm appetizers (gummy breaded chicken nuggets and flautas- both were substandard in our opinion). The Manager's Special runs Monday through Thursday 5:30-6:30 pm. I would skip this in the future.

On a side note, apparently pets are allowed as we saw a woman check in with a chihuahua. Our room did not smell like animals.

Bottom line: This hotel is clean, nice and quiet but feels expensive since for $92/night as I would expect a better breakfast.

Room Tip: Ask for a room on the top floor to avoid noise pollution.
See more room tips
  • Stayed: August 2012, traveled as a couple
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Thank Karyn_D680
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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219 - 225 of 255 reviews

Reviewed July 26, 2012

One of the cleanest small hotels i've stayed in for years. The beds were very comfy, and the bathroom was so spacious and modern. Traveled to this area for a family funeral and was not familiar with the area at all and the desk clerk went out of her way with maps and directions and helped with the return trip boarding passes. Went down early next morniing before breakfast time and there was already fresh coffee. Would defintinely reccomend to other travelers.

  • Stayed: July 2012, traveled with family
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Thank patty d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 22, 2012

Every thing was fine.
Great hotel to stay while at the Bell Training Academy.

  • Stayed: February 2012, traveled on business
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Thank peixeBrasil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A La Quinta traveler
Spearman, Texas, USA
1
Reviewed July 17, 2012

  • Stayed: July 2012, traveled with family
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Review collected in partnership with La Quinta
Thank A La Quinta traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
A TripAdvisor Member
21
Reviewed July 17, 2012

Whole experience was very pleasant. Plenty of parking is available. Easy access from the Glenview Drive or the access road of 820. Lobby is very nice, check in was simple with prior arrangements having been made. We stayed in the 2 room king suite. It was very well taken care of and clean. The room is quiet, all appliances worked well, bed was very comfortable. The indoor pool was not heated and was quite cool, even in July. But the pool area was well maintained. Breakfast selection was very limited, the only complaint we had.

  • Stayed: July 2012, traveled with family
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Review collected in partnership with La Quinta
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 15, 2012

The elevator and areas to the pool were puddled with water. Very dangerous for people walking. No pool
Towels, we were told she had to get permission to go wash more! Really?? The breakfast area was not fresh and appealing.quality of food, powdered eggs!! Really??
We spent 2 nights, they gave us clean towels. Then the morning we were to leave, we took our bags down to car , came back up to wait for our family in another room, the maid service was already in our room , had loaded up our snacks on their cart! She couldn't speak English, so I showed her my keys
to room and watch! I said we have 2 hrs before checkout! She tried to give me back the snacks-- but I told her no to trash them, she put them under a towel!
So I think cleaning the rooms should be after the party has officially checked out!!
I'm glad I didn't leave anything of value in room , or it would have been on her cart under a towel!
We went to the local McDonalds for breakfast the 2nd morning. Much more appetizing !
Natalie at the front desk seemed very testy , not easy to talk to.
Also we found out that this hotel rents rooms to people that are out of a halfway house. We brought a team of9 yr old boys with siblings for a baseball tournament. There were2 of these men were making rude comments to the boys. I thing this was the most disturbingpart of this hotel stay. I would not recommend this hotel to anyone.

  • Stayed: July 2012
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1  Thank Backseatbumpkin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 15, 2012 via mobile

This hotel was really clean with nice lobby area. Breakfast consisted of old looking pastries and subpar typical breakfast items. Staff was extremely rude and started putting up breakfast before 930. Even plastic utensils and plates were put up! They unplugged the waffle maker in the middle of making a waffle. This hotel was sold out but still operated down to the minute. No going the extra mile on customer service! After saying something to front desk they said that they would take care of it for the next morning. We ended up eating elsewhere for a better breakfast.

  • Stayed: July 2012
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Thank Funthoms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about La Quinta Inn & Suites Fort Worth NE Mall

Address: 653 NE Loop 820, Richland Hills, TX 76118-5503 (Formerly La Quinta Inn & Suites Fort Worth-N/Richland Hills)
Phone Number:
Location: United States > Texas > Richland Hills
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Richland Hills
Price Range: $91 - $122 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — La Quinta Inn & Suites Fort Worth NE Mall 2.5*
Number of rooms: 74
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