During the recent ice storm December 6th in Dallas Texas we were forced to find alternative shelter since our power was out. Being a long time (Gold Level) HHonors member I chose this property. The property was sold out due to the weather so I know demands were placed on the property that do not normaly happen. The restaurant hostess was surly and angry that I asked for two cups of decaf coffee to take back to the bar for Bailey's Irish Cream. She said she would make a fresh pot and bring it to us while we waited. She never came back. As we left the bar to return our room, I asked the front desk clerk about the operation of the bed controls since ours were not working. He said, "call us and let us know the issue." I am standing in front of him at the desk asking about a problem and he wanted me to call him and tell him about the problem. Unbelievable!!! The next moring I asked the front desk to change a $20 bill. They did not have any change (again unbelivable) but go and ask the gift shop. The gift shop said i needed to buy something in order to get change.
I don't understand why the staff was so unprepared for this weather condition. OK, a large crowd can be demanding but to have the attitude and lack of customer service is beyond the pale. I can not recommed this property.
- Official Description (provided by the hotel):
- Our hotel in Richardson, TX boasts a prime north Dallas location in the Richardson Telecom Corridor just minutes from University of Texas at Dallas (UTD). Enjoy fast and easy access to nearby DART stations, which can take you to Plano or downtown Dallas, including the Dallas Convention Center. Relax in a comfortable Texas-size guest room or suite. Enjoy a swim in the outdoor pool or retire to your comfortable guest room that has a 32-inch flat-screen TV and room service. 24-Hour business center. Ample complimentary parking available and we offer transportation around Richardson within a 5-mile radius, based on availability. Keep fit in our 24-hour modern fitness facility. Host a Richardson meeting or event for up to 500 people in our 13,000 sq. Ft. Of meeting space. ... more less
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- Also Known As:
- Doubletree Dallas / Richardson Hotel Richardson
- Radisson Hotel Dallas North
- Radisson Richardson
- Richardson Radisson