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“Convenient and quiet”

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Hilton Garden Inn Dallas / Richardson
Ranked #1 of 18 Hotels in Richardson
Certificate of Excellence
Reviewed March 3, 2014

I stayed here 2 nights while in town for work. The hotel was convenient to work and convenient to places I went (gym, shopping, eating,etc.). I did not eat any meals there-front staff was friendly. Parking is plentiful in front and back.

THe only issue I had was a connecting door (which I HATE) but I placed towels around the door and it blocked most of the sound. Room was clean and I would stay here again if in the area.

Stayed: February 2014, traveled on business
1  Thank DavidandKim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MagnoliaLodging, General Manager at Hilton Garden Inn Dallas / Richardson, responded to this reviewResponded March 4, 2014

Thank you very much for the great review, and we so appreciate you choosing our hotel! Glad to hear our accommodations and services met your needs; however, should you wish to stay in a specific room type during your next stay (a room without a connecting door), please just ask the front desk - we will always do our best to accommodate you.

Also, I hope next time you will have an opportunity to try breakfast or lunch in our restaurant. Our chef uses local and organic ingredients whenever possible and regularly updates the dinner specials. We also offer room service!

Thanks again, and we look forward to welcoming you back.

Sincerely,
Terry Martinez
General Manager, Hilton Garden Inn Dallas/Richardson

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451 - 457 of 677 reviews

Reviewed March 1, 2014

This is the second time I have been to this hotel. Both times the rooms were clean and the hotel staff was very nice and helpful. The hotel has a nice indoor pool and whirlpool. The lobby is clean and inviting. Recommend this hotel to anyone needing to stay in the area.

  • Stayed: February 2014, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank Chas W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MagnoliaLodging, General Manager at Hilton Garden Inn Dallas / Richardson, responded to this reviewResponded March 3, 2014

What a great review, and we're thrilled that you've enjoyed both your stays with us! The indoor pool and hot tub are indeed nice, especially during these unpredictable cold snaps we've had all winter. I encourage you to visit our restaurant if you've not already; our chef is constantly adding new dinner specials to the menu that incorporate local, organic ingredients whenever possible.

Thanks again, and we look forward to welcoming you back.

Sincerely,
Terry Martinez
General Manager, Hilton Garden Inn Dallas/Richardson

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 25, 2014

I have stayed at this hotel many times and each time the experience gets better. It was never bad, but they keep upgrading the customer experience with excellence. The staff work hard to create a great customer experience.

  • Stayed: February 2014, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank Dan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MagnoliaLodging, General Manager at Hilton Garden Inn Dallas / Richardson, responded to this reviewResponded February 26, 2014

Hard to ask for a better review, and we're so pleased you've continued to enjoy your stays with us! Thanks very much for the great feedback, as that's exactly what we all work so hard to hear. We appreciate you choosing our hotel when in the Richardson area, and you're right that we continuously try to improve our overall service - so we're glad to hear we're on the right track!

Thanks again, and we look forward to welcoming you back.

Sincerely,
Terry Martinez
General Manager, Hilton Garden Inn Dallas/Richardson

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 20, 2014

Very close to many restaurants and shopping areas with easy access to highways. Staff is friendly and room was always very clean. Convenient and plentiful parking. Painless check-in and check-out. Overall no complaints and a great hotel for business trips. Would stay here again.

  • Stayed: February 2014, traveled on business
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Thank dr_j_now
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MagnoliaLodging, General Manager at Hilton Garden Inn Dallas / Richardson, responded to this reviewResponded February 21, 2014

Thanks very much for the kind remarks, and my team and I appreciate you choosing our hotel. Glad to hear our accommodations were comfortable and my team was friendly and welcoming. Next time, I invite you to visit our on-site restaurant for breakfast or dinner; our chef has a dinner specials menu he updates regularly with seasonal and local ingredients.

It's our pleasure having you as our guest, and we look forward to welcoming you back!

Sincerely,
Terry Martinez
General Manager, Hilton Garden Inn Dallas/Richardson

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 19, 2014

Fantastic service and excellent accommodations. Very friendly and capable staff. Convenient parking, nice looking, and very clean. Would definitely stay here again and would probably go out of my way to make reservations here. Very nice!

  • Stayed: February 2014, traveled with family
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Review collected in partnership with Hilton Garden Inn
Thank Lori C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MagnoliaLodging, General Manager at Hilton Garden Inn Dallas / Richardson, responded to this reviewResponded February 20, 2014

What great feedback - and we appreciate you choosing our hotel. When a guest says they'd go out of their way to stay with us, that tells me my team and I are on the right track with providing a comfortable, welcoming experience. We're delighted you enjoyed your stay, and look forward to welcoming you back!

Sincerely,
Terry Martinez
General Manager, Hilton Garden Inn Dallas/Richardson

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed February 16, 2014

room servile food was not fresh lettuce, tomatoes and onions were old and wilted meat was tough and not cooked to order. Bes wee not level one had a hump and not level and the other was ok. Service staff was all Hispanic and were helpful although the reservation desk personnel was less than enthusiastic.

  • Stayed: February 2014, traveled with family
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Review collected in partnership with Hilton Garden Inn
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MagnoliaLodging, General Manager at Hilton Garden Inn Dallas / Richardson, responded to this reviewResponded February 18, 2014

On behalf of my entire team, I do apologize that your stay was not a memorable one. We pride ourselves on providing an award-winning experience and it seems we missed the mark during your stay. I have forwarded your comments to everyone, including the culinary team, to look for opportunities to improve our service.

In sincerely hope that should your travels bring you back to the Richardson area, you will return to our hotel to experience our hospitality.

Sincerely,
Terry Martinez
General Manager, Hilton Garden Inn Dallas/Richardson
Award-winning Hilton Garden Inn Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 10, 2014

Breakfast is fabulous - you want it, they've got it and nothing is too much trouble. Everything is spotlessly clean! The gym is good, although not much equipment - might be a squeeze when busy. The hot-tub/whirpool is a dream after a hard shift in the office and a real bonus. The pool itself is not very big but kids will love it. There's free local transport within 5 miles, and there are some nice eateries and bars within that radius so you can enjoy a drink or two out and not worry about driving. There's wi-fi throughout the hotel and wired internet in the room as well. I would strongly recommend this hotel for business use; possible only drawback is that the view out of the front is pretty dismal (just the Turnpike and highway) and it wouldn't be a pleasant walk to anywhere on foot...but this is America remember, where nobody would dream of walking anywhere...right?

  • Stayed: February 2014, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank Rob W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MagnoliaLodging, General Manager at Hilton Garden Inn Dallas / Richardson, responded to this reviewResponded February 11, 2014

Thank you very much for the great review, and welcome to Texas! Sounds like you were able to take advantage of much of what our hotel has to offer, and I'm glad to hear your stay was a pleasant one. I've forwarded your comments to my team, as everyone will enjoy reading them. I do encourage you to come back and try one of our dinner specials - our chef updates the menu regularly, and incorporates seasonal and local ingredients whenever possible. Makes for a more authentic dining experience.

Many thanks again, and we look forward to welcoming you back!

Sincerely,
Terry Martinez
General Manager, Hilton Garden Inn Dallas/Richardson
Award-winning Hilton Garden Inn hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Dallas / Richardson

Address: 1001 W President George Bush Hwy, Richardson, TX 75080-1147
Phone Number:
Location: United States > Texas > Richardson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Richardson
#2 Business Hotel in Richardson
Price Range: $96 - $232 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Dallas / Richardson 3*
Number of rooms: 125
Official Description (provided by the hotel):
Hilton Garden Inn Dallas/Richardson offers a full-service experience in a boutique, artistic setting. With easy access to US-75, TX-190 and the DART light rail, the hotel is minutes from the Telecom Corridor, shopping, and dining. Enjoy a drink in our Pavilion Lounge, a relaxing swim in our pool, an invigorating workout in our gym, or a delicious meal at The Great American Grill. If work beckons, enjoy free Wi-Fi and remote printing, or make use of our business center and meeting rooms. ... more   less 
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Also Known As:
Hilton Garden Inn Dallas / Richardson Hotel Richardson
Hilton Garden Inn Richardson

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