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“Hilton”

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Hilton Garden Inn Dallas / Richardson
Ranked #1 of 18 Hotels in Richardson
Certificate of Excellence
Reviewed June 9, 2013

Good place to stay near Dell, Food was good, and Pool was nice. Lack places to eat near by but I am sure that if asked the staff would give directions. Rooms clean and neat, wall in shower was wonderful.

  • Stayed: May 2013, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank BURKE R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MagnoliaLodging, General Manager at Hilton Garden Inn Dallas / Richardson, responded to this reviewResponded June 11, 2013

Thank you for the great review, and we're glad to hear you enjoyed your stay. We would be happy to provide directions to local shopping, restaurants and entertainment, and we also offer a complimentary guest shuttle to destinations within a 5-mile radius of the hotel. Additionally, our restaurant serves a cooked-to-order breakfast, dinner, late night and room service seven days a week.

Thanks again, and we hope to see you again soon!

Sincerely,
Terry Martinez
General Manager, Hilton Garden Inn Dallas/Richardson

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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579 - 585 of 712 reviews

Reviewed June 9, 2013

My experience with Hilton has always been great. I truly love the Hilton Garden Inn experience, both professionally and personally. The accommodations are superb, affordable, and meet all aspects from business or leisure. Recommend this property in Dallas/Richardson area. The staff is superb!

  • Stayed: June 2013, traveled on business
    • Value
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Review collected in partnership with Hilton Garden Inn
Thank Tia W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MagnoliaLodging, General Manager at Hilton Garden Inn Dallas / Richardson, responded to this reviewResponded June 11, 2013

Thank you very much for the wonderful feedback, and on behalf of my team, we appreciate you choosing our hotel and the Hilton brand. I've forwarded your comments to my team, as we all work hard to ensure every guest has a great experience - they will certainly enjoy reading your review.

Thanks again, and we look forward to welcoming you back!

Sincerely,
Terry Martinez
General Manager, Hilton Garden Inn Dallas/Richardson

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 5, 2013

Took our son up to U T Dallas for orientation. Great location and very near to campus. Hotel could not have been better except for noisy people up very late in the next room on one night. I would recommend this hotel.

  • Stayed: June 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn
Thank Roger B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MagnoliaLodging, General Manager at Hilton Garden Inn Dallas / Richardson, responded to this reviewResponded June 10, 2013

So glad you enjoyed your stay, and we're delighted to have another UT Dallas family come through! While I'm glad you enjoyed your stay, I do apologize for the noise you experienced from neighboring guests. Should there be anything we can do to make future stays more enjoyable, please do not hesitate to ask. We will always do our best to accommodate you.

Many thanks again, and we look forward to seeing you soon!

Sincerely,
Terry Martinez
General Manager, Hilton Garden Inn Dallas/Richardson

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 3, 2013

Very nice hotel, but it was extremely noisy. The guests above my room brought their pet elephant and arriving guests insisted on loudly announcing their arrival until the wee hours of the morning. It was all I could do to keep myself from getting up to "greet" them.

  • Stayed: May 2013, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MagnoliaLodging, General Manager at Hilton Garden Inn Dallas / Richardson, responded to this reviewResponded June 6, 2013

Thank you very much for the review, and while my team and I are glad you enjoyed our hotel, I am very sorry to hear that you experienced noise from the guests upstairs. I realize how frustrating that was, and understand that greatly impacted the quality of your stay - and a good night's sleep. This is not the kind of experience we want our guests to have, and we all work hard to provide the highest level of service possible. If there is anything we can do to make future stays more enjoyable, please do not hesitate to ask. We will always do our best to accommodate you.

Should your travels bring you back to the Richardson area, I hope you will give our hotel another chance.

Thank you again for the review.

Sincerely,
Terry Martinez
General Manager, Hilton Garden Inn Dallas/Richardson

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 30, 2013

This hotel is very quiet even though our room faced the tollway, we didn't hear it. Staff was friendly and helpful. Good parking. Easy to get to from our Richardson destination.

We didn't eat here, not a fan of spending so much on hotel food, so don't know anything about the restaurant. Rooms have refrigerators, microwaves and coffee makers - we brought our own snacks and breakfast bars. Water and candy bars are left for travelers - nice touch.

It was a good, comfortable stay and we'll stay there again.

Room Tip: Looked on internet for their price, then called hotel direct and were given the same deal. Price wa...
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  • Stayed: May 2013, traveled with family
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    • Cleanliness
Thank TigerHeart25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MagnoliaLodging, General Manager at Hilton Garden Inn Dallas / Richardson, responded to this reviewResponded June 3, 2013

Many thanks for the great review, and my team and I appreciate you choosing our hotel. We're glad you enjoyed your stay - even the complimentary chocolate bar welcome amenity! Next time you're in the area, I hope you'll have an opportunity to enjoy either our cooked-to-order breakfast, or our dinner. Our chef and culinary team source local and organic ingredients whenever possible, and we offer a monthly dinner specials menu that features seasonal, regional fare.

Thanks again, and we hope to see you soon!

Sincerely,
Terry Martinez
General Manager, Hilton Garden Inn Dallas/Richardson

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 30, 2013

We could look out onto the George W. Bush Tollway, but did not hear it in our room. Didn't hear hallway noise - very quiet hotel.

We needed an additional room, unexpectedly, and they accommodated us quickly and for the same special price as our original room reservation.

Fairly easy to get to from our Richardson destination - will stay there again - recommend it to others:) We didn't eat at the hotel, just took our own breakfast foods as that was the only time we were there at a meal time and didn't want to spend any extra money at the restaurant. A TOM THUMB grocery store is just around the corner on Renner - can pick up any snacks for the room there to put in the refrigerator - also has microwave and coffee maker in the room.

  • Stayed: May 2013, traveled with family
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Thank jthoma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MagnoliaLodging, General Manager at Hilton Garden Inn Dallas / Richardson, responded to this reviewResponded June 3, 2013

Thanks for the great review, and glad to hear you enjoyed your stay with us. Next time you're in the area, we hope you'll save time to enjoy our cooked-to-order breakfast, or dinner. Our chef and culinary team incorporate local, organic ingredients into the menu whenever possible. We also have a dinner specials menu that updates monthly, and is a great way to enjoy some local, seasonal fare.

Thanks again, and we look forward to seeing you soon!

Sincerely,
Terry Martinez
General Manager, Hilton Garden Inn Dallas/Richardson

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 30, 2013

Its a nice hotel. The rooms are clean. The staff is helpful. It is good value for the money. We were visiting some friends at UT Dallas campus and the location was perfect for that. The breakfast was not included in the rent but is pretty affordable (5 bucks or so).

  • Stayed: May 2013, traveled as a couple
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Thank dibg86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MagnoliaLodging, General Manager at Hilton Garden Inn Dallas / Richardson, responded to this reviewResponded June 3, 2013

We're so glad to hear you enjoyed your stay, and hope you enjoyed your visit to UT Dallas. Next time you're in the area, we hope you'll have an opportunity to enjoy our cooked-to-order breakfast, including our applewood-smoked bacon, and a variety of hot and cold items - and of course, Starbucks coffee.

Thanks again for the great feedback, and we'll look forward to welcoming you back!

Sincerely,
Terry Martinez
General Manager, Hilton Garden Inn Dallas/Richardson

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Dallas / Richardson

Address: 1001 W President George Bush Hwy, Richardson, TX 75080-1147
Phone Number:
Location: United States > Texas > Richardson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Richardson
#2 Business Hotel in Richardson
Price Range: $100 - $196 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Dallas / Richardson 3*
Number of rooms: 125
Official Description (provided by the hotel):
Hilton Garden Inn Dallas/Richardson offers a full-service experience in a boutique, artistic setting. With easy access to US-75, TX-190 and the DART light rail, the hotel is minutes from the Telecom Corridor, shopping, and dining. Enjoy a drink in our Pavilion Lounge, a relaxing swim in our pool, an invigorating workout in our gym, or a delicious meal at The Great American Grill. If work beckons, enjoy free Wi-Fi and remote printing, or make use of our business center and meeting rooms. ... more   less 
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Also Known As:
Hilton Garden Inn Dallas / Richardson Hotel Richardson
Hilton Garden Inn Richardson

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