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“Modern decor with very friendly staff”

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SpringHill Suites Dallas Richardson/Plano
Ranked #7 of 17 Hotels in Richardson
Certificate of Excellence
Clinton, Tennessee
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Modern decor with very friendly staff”
Reviewed June 22, 2013

We stayed in a king suite. The room was very clean and the bed was comfortable. The staff acknowledged us literally every time we walked in or out of the lobby. They were very friendly which always makes you feel like your business is appreciated. The complimentary breakfast was very nice and had a variety of food choices.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DebbieRHT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerry3251, General Manager at SpringHill Suites Dallas Richardson/Plano, responded to this review, June 24, 2013
Thank you for your recent review on Tripadvisor; we're pleased you enjoyed the comfort of the king suite. Please allow the Springhill Suites by Marriott Dallas Richardson/Plano hotel to make your room reservations the next time you're in Richardson, Texas.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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123 reviews from our community

Traveler rating
    75
    39
    1
    7
    1
See reviews for
41
11
2
54
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Jacksonville, Texas
Level Contributor
57 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed June 9, 2013

Nice modern vibe to hotel. We stayed in a Studio with 2 queen beds and sofa/sleeper which was nice with 2 teenagers of the opposite sex. I was a little concerned about the separated bathroom that another reviewer had mentioned but it really worked out quite nice. While one family member was taking a shower or brushing teeth, someone else could use the potty room--both in privacy. This set-up would work great for several women/teenage girls getting ready at the same time since there were several areas available to do hair and makeup. The closet door also had a full-length mirror. The shower was great and it had 2 small sprayers at about 42" inches that you could adjust pressure or turn off completely. Breakfast had many choices in the morning and the only thing I missing was chocolate milk. The pool area looked quite nice. The fire pit in the front area surrounded by chairs and benches looked very inviting. The front staff was very friendly. The location wasn't really convenient for our doctor appt. but we would do it again to stay here!

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank txmom95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerry3251, General Manager at SpringHill Suites Dallas Richardson/Plano, responded to this review, June 10, 2013
Thank you for your review on Tripadvisor, we're pleased you enjoyed the split bathrooms in your guest room and enjoyed an appetizing breakfast. Our breakfast food quality rankings are in the top 5 percent for the Springhill Suites brand, I'll be sure to read your comments to our breakfast ambassadors. I hope to see you back at the Springhill Suites Dallas Richardson/Plano hotel the next time your travel takes you to Richardson.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Modiin, Israel
Level Contributor
196 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
Reviewed June 7, 2013

Probably one of the warmest welcomes i have had to hotel in a while.
The front desk staff were awesome.
Rooms are very nice and everything works.
Breakfast was nice, good variety and lots of sitting area.
Pool and Gym are good.
This will be my new home-away-from-home in Richardson.

Room Tip: My room was facing the parking lot so I had a big light in the window, Next time I will ask for a ro...
See more room tips
  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ohad B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerry3251, General Manager at SpringHill Suites Dallas Richardson/Plano, responded to this review, June 10, 2013
Thank you for your review on Tripadvisor, I'm pleased you found our hotel to be your "new home-away-from-home in Richardson". It will be my pleasure to share your comments with our ambssadors and I hope to see you back at the Springhill Suites Dallas Richardson/Plano hotel the next time your in Richardson.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed May 11, 2013

I stayed for 5 nights and could not have been happier from the moment I checked in. All associates were genuinely warm and helpful. No fake smiles. Very accommodating to all my tedious needs.
I stayed in the standard king room It was clean and modern! Nice tv and the way the shower/bathroom is set up is so nice!!!
Speaking of shower---WOW so cool. Awesome water pressure and it had the dual optional wall spouts that feel so great. I needed
that!
Breakfast was good too! And the bar was open at 5 everyday.
Super nice. Chill atmosphere. Quiet. Modern. Good people.
Also I got a great rate off Priceline for the 1st 2 days and the hotel extended my stay for the same price. Way cool.
I'll stay there again when needed.
Cheers!

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hidee79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerry3251, General Manager at SpringHill Suites Dallas Richardson/Plano, responded to this review, May 13, 2013
Thank you for your review and we're pleased you enjoyed your stay. Let us know the next time your in Richardson needing room accommodations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Snyder, Texas
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed May 10, 2013

Quite new Springhill Suites with a very efficient and friendly staff. Room has a big shower and sink area in one room with a toilet and sink in another room. Colors in the room were lovely. Breakfast has a large variety from which to choose. We have stayed on two different occasions and would definitely return if in the area.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Inthemoment71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerry3251, General Manager at SpringHill Suites Dallas Richardson/Plano, responded to this review, May 13, 2013
Thank you for your review and we're pleased you enjoyed your accommodations. Thank you for your business, we appreciate it!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oklahoma City
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed May 9, 2013

I was in Plano for a business trip and earned enough points to stay at SpringHill Suites for two free nights. Typically, I like a trendy and modern looking hotel with a bit of luxury thrown into the mix. I didn’t really know what to expect, but I haven’t had bad luck with Marriot in the past, so I figured it would be fine. When I arrived, I was pleasantly surprised that it looked recently renovated. However, none of the decor matters so long as the place is clean. The lobby and rooms were modern and decorated well, but the hotel room floors and faux glass divider in the in room were in need of attention. When I pulled the fabric shade to let more light into the room, handprints covered the faux glass divider for the computer area and there were straw wrappers, hair, bobby pins, and food crumbs on the floor.

When I went to take a shower, I unfolded a towel and a wad of black hair fell out onto the floor. I was so grossed out that I went to Kohl's and bought new towels. When I returned, I didn’t see anyone at the front desk but there was an employee having a pretty tacky and graphic conversation in the marketplace. I will not stay at this hotel again. The location is iffy and it can be difficult to get to from the highway. Most importantly, it was not well maintained and the service was lackluster.

Pros:
-The bed was comfortable
-Parking was free

Cons:
-Room and bathroom was dirty
-Location isn’t close to anything worth seeing or doing
-Weird room layout
-Service was lacking

  • Stayed April 2013, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Laura H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerry3251, General Manager at SpringHill Suites Dallas Richardson/Plano, responded to this review, May 13, 2013
Thank you for your review, I apologize that your accommodations did not meet your expectations and am embarrassed on the cleanliness issues in your guest room. We pride ourselves in delivering first class service at Marriott Hotels and Resorts and wil investigate why your room did not meet htese standards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madison, Alabama
Level Contributor
277 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
Reviewed April 8, 2013

Just spent one night at the Springhill Suites Dallas Richardson / Plano to review the property. The only negative I found was the directions to the hotel. The map on the Marriott site was completely off, so don't go by the map if you are trying to locate the place. It is actually on Shiloh Road, and backs up to George Bush, east of Renner Road. When I walked in, Leslie, the front desk clerk was very helpful, and apologetic about the directions. The lobby area was new and refreshing, and very open. When I got to my room it was the first time I saw a lock where you simply swipe your card past the sensor to gain access. Once inside, you must insert one of your keycards in a box on the wall which activates the power in the room so you can turn on the lights and TV. I thought that was pretty neat. The rooms looked very European, and had a separate toilet area with sliding frosted glass door and sink, and another room with a frosted sliding glass door where there was a nice walk in shower which in addition to the shower head, had jets at the mid level as well. There was a sink in the shower room with very neat lighting. The bed was very comfortable, and there was a nice workstation, Sofa, chair, refrigerator, and microwave. This a great place for the business person since there are plenty of companies in the area. You can't go wrong if you stay there. They serve a nice breakfast, evening bar.

  • Stayed April 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bill925
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Dallas Richardson/Plano

Property: SpringHill Suites Dallas Richardson/Plano
Address: 3251 E George Bush Turnpike, Richardson, TX 75082
Phone Number:
Location: United States > Texas > Richardson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Hotel Style:
Ranked #7 of 17 Hotels in Richardson
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — SpringHill Suites Dallas Richardson/Plano 2.5*
Number of rooms: 100
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