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“Service Excellence”

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Hyatt Regency North Dallas/Richardson
Ranked #8 of 18 Hotels in Richardson
Reviewed September 12, 2013

From guest services (Andrew, Rhodessa, Chaena) to the restaurant staff (Toy, Jamie) to the banquet servers, Hyatt Regency North Dallas shines with hospitality. Rooms were well accommodated and comfortable. An enjoyable stay!

Thank Family-o-Six
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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533 - 539 of 682 reviews

Reviewed September 10, 2013

We have stayed here twice in the past 3 years to attend family weddings and both experiences were well above average and at a vey good price. Friendly staff, free parking! Very clean, nice sized pool and convenient to N. Dallas / US 75 corridor. 3 meal restaurant is a bit pricey but room rate made up for that!

Room Tip: Corner King is the best room choice for a couple.
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  • Stayed: October 2012, traveled with family
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Thank Paco A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 8, 2013

There are many restaurants and shopping areas within walking distance. The closest is the one across the road, literally [when you come out of the front entrance, walk towards Campbell, cross the light, and you will in a shopping complex with many restaurants and a fountain]. The hotel and room were standard Hyatt. The attached restaurant was good. Breakfast was good, with the option of buffet and menu. It is in a safe area.
The only issue I had was with the taste of water. It tasted of fertilizer. Turned out that's how it was coming from the city and there was nothing they could do.

  • Stayed: July 2013, traveled on business
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Thank kishores
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 3, 2013

I attended a small two day conference here in April with around 200 people. The hotel staff did a nice job with organizing the conference and the food was pretty good as well. The rooms were clean and comfortable and my few dealings with the staff were pleasant. There is a small outdoor pool and hot tub but it was too cold to use them when I was there. The fitness center was good sized but could use a few more pieces of equipment. Breakfast in the hotel restaurant was your typical buffet, quite good but overpriced.

My only complaint with my stay was the lack of hot water each evening between 6-8 pm for three nights in a row. I notified the front desk the first two times but never heard anything more. Fortunately there was hot water in the mornings.

I'm not familiar with the Dallas area but the hotel is about 25-min from the airport located in a business park just off the interstate and about a half mile walk to the DART. There's a small new shopping area across the street with a few restaurants and a 7-11. Other than that there's really nothing around but office buildings.

  • Stayed: April 2013, traveled on business
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Thank Bluepaws
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 3, 2013

I found this hotel on the Hyatt website as I was using GoldPassport points. The hotel looked good and, on checking in, I was received by friendly front desk staff who put me on the "club level". Most hotel chains have special benefits for those staying on the club level. None at this hotel! In fact, perhaps it was punishment as there were hundreds of kids and families staying during Labor Day weekend for some kind of soccer tournament. They were running the halls and lobby throughout the day and night which didn't help with a quiet sleep. And, they invaded the exercise room unsupervised. Trying to workout was a challenge. On top of all this, housekeeping sucked! On the first day, the room wasn't cleaned until 3 pm -- even after front desk personnel committed that it would happen one hour earlier. And during that cleaning, there was no replenishment of coffee or bathroom accessories -- which, of course, we didn't realize until the next morning. All in all, I would not recommend this hotel until management gets their act together, provides some benefits if they are putting people on the "club level", warns guests about lots of kids staying at the property and does a complete overhaul of their housekeeping department. A letter to Hyatt will be forthcoming following this post.

  • Stayed: September 2013, traveled as a couple
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Thank Lee W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 6, 2013

We held a 75th bday weekend get together for my father and it was wonderful! Taylor Dixon helped me plan the event down to the last detail! Staff was so friendly! Food was great! Rooms were so clean! Great place to stay or host an event!

  • Stayed: August 2013, traveled with friends
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Thank kim s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattFOM, Guest Relations Manager at Hyatt Regency North Dallas/Richardson, responded to this reviewResponded August 10, 2013

Hyatt Regency North Dallas thanks you for taking the time to leave a response. We are glad things went well and look forward to your future stays. Please don't hesitate to let us know if there is anything at all that you need in the future. Thanks, Andrew Beeman 972-619-1234

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Reviewed July 25, 2013

First of all, let me say that the staff here is wonderful! Great service, attitude and just nice people.

Unfortunately, the decor is dated, and the pool area needs serious repair.

The rooms have paper-thin walls, and rock hard pillows. I finally was able to sleep around 1:30 when things calmed down (and after the Advil PM kicked in).

Room Tip: Bring earplugs and ask for a corner room.
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  • Stayed: July 2013, traveled on business
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1  Thank Robin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattFOM, Guest Relations Manager at Hyatt Regency North Dallas/Richardson, responded to this reviewResponded July 26, 2013

Hyatt Regency North Dallas thanks you for your response. We understand how busy your life is and value the time put into letting us know how we did. I have passed on the positive words to the staff to let them know of the compliments. Next time you book a room get ahold of me directly and I will make sure everything is taken care of for you.

Thanks,

Andrew Beeman
972-619-1234

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency North Dallas/Richardson

Address: 701 E Campbell Rd, Richardson, TX 75081-6748 (Formerly The Richardson Hotel)
Location: United States > Texas > Richardson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Richardson
#5 Family Hotel in Richardson
Price Range: $90 - $179 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hyatt Regency North Dallas/Richardson 4*
Number of rooms: 342
Official Description (provided by the hotel):
Located in the Richardson Telecom and Insurance corridor, at the heart of the area's high-tech district and minutes from UT Dallas. Relax in our oversized rooms, furnished with plush Hyatt Grand Beds, flat-panel TVs with 60 HD channels, or try our thoughtfully sourced and carefully served cuisine through In Room Dinning. Use our 24 hour fitness center at your leisure, or relax at our pool, hot tub and shaded deck area. Socialize and dine at one of our two restaurants. Our shuttle service will take you anywhere within a 5 mile radius of the hotel, including two golf courses. We're also located near some of the nation's best shopping. ... more   less 
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Also Known As:
Hyatt Regency North Dallas/Richardson Hotel Richardson
Hyatt Regency Richardson
Hyatt Richardson
Richardson Hyatt

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