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“Good service, comfortable bed, tricky hot water”

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Hyatt Regency North Dallas/Richardson
Ranked #3 of 17 Hotels in Richardson
Pflugerville, Texas
1 review
“Good service, comfortable bed, tricky hot water”
Reviewed December 23, 2011

Very good service and comfortable room, but it's showing its age. I took a cold shower the first morning as did a few coworkers. Figured out the next morning that you have to turn the knob back off the stop to get hot water.

  • Stayed December 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ed W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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621 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (86)
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English first
Tampa, Florida
Level Contributor
39 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed December 18, 2011

For people who know the Hyatt brand, this one is what you'd expect. Clean, quiet, great night's sleep. The rooms are updated, the front desk staff is attentive and helpful. We were in town for a family event so we didn't take advantage of what the hotel has to offer. It was just a place to sleep for the night. But it didn't disappoint and it was the perfect location for us.

  • Stayed May 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chknndumplins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Level Contributor
157 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed December 15, 2011

This hotel is ina prime spot for doing business in North Dallas. The staff are very helpful from the front desk to the restaurant team. Rooms are modern and have all the comforts one might need (even a Yoga mat!)

The highspeed internet access worked very wekk from my room
Easy access to I-75 and there are a lot of restaurants in the area

Breakfast buffet is great and the restaurnat bar area is decent.

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tea_Meister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kilgore
Level Contributor
75 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed November 26, 2011

We booked this hotel through Hotwire and got it for 92.00 and we were pleased with the selection. We got a spacious room with double full beds, LCD TV, ipod docking radio and a awesome view. My one compliant is that there is no free wi-fi. It is $9.95 for 24 hrs. I still don't understand this since moderate priced hotels offer it for free.

  • Stayed November 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AlanAN70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lompoc, California
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 31, 2011

I have stayed twice for 4-day training bootcamps at this hotel and found it a great choice! From the buffett breakfasts and lunches to pick up the phone and have delivered an extension cord for the laptop. Their shuttle takes you anywhere in a 5-mile radius for your dinner or entertainment pleasure. Beautiful and spotless in and out! Their customer service is always there to please.

  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank T K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattFOM, Front Office Manager at Hyatt Regency North Dallas/Richardson, responded to this review, November 4, 2011
TK,

Thank you for your comments! We really enjoyed having you. I hope your bootcamps went well. We hope to be able to serve you again!

Thanks again!

Jim Smith-Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frisco, Texas
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed October 19, 2011

The staff is great and very well trained. When I walked in I felt like this was going to be a great stay and I was excited to get to my room.
Once I got there with my wife and daughter I found private hairs on the bathmat and dust all over the magazines on the bottom shelf.
In my opinion this should be something that should not be an issue when you rate a hotel 4 stars. When you are a parent we all know the floor is the dirtiest thing in any house or room but to give our child a bath and then hear Daddy what are these things makes me sick.
I understand everyone is busy getting the rooms ready and the hotel is full with the Fair, but you seriously think that this type of uncleanliness is acceptable.
On a positive note the dart rail is close and you can take that into Downtown or the West End.
Please make sure to bring some bleach a broom and maybe a vaccum during your next stay.
You can ask management to use the freight elevator :)

  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank techskills02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattFOM, Front Office Manager at Hyatt Regency North Dallas/Richardson, responded to this review, November 1, 2011
techskills02,

Thank you so much for your response. Without feedback such as yours, it is difficult to improve upon our mistakes. It is certainly our goal to satisfy each and every guest to the best of our abilities, and we absolutely missed the mark during your stay with us. At your convenience, please give me a call so that we may further discuss the issue and work towards a resolution. My direct contact information is: 972-619-1234 Ext. 2097 or jim.smith@hyattnorthdallas.com.

On behalf of the Hyatt Regency North Dallas, I would like to thank you for your response.
I look forward to hearing from you!

Jim Smith-Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed October 16, 2011

We stayed here for a weekend to go to the state fair. The beds were comfortable but the walls were thin and our neighbors kept slamming their door all night. That's not really the hotels fault. Free coffee in the room but downstairs it cost like 2.00 at their coffee stations. I know marriotts tend to have this free for guests downstairs. The lobby is beautiful and there are lots of cool places to eat. All in all we had a positive experience!

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pilotwife23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattFOM, Front Office Manager at Hyatt Regency North Dallas/Richardson, responded to this review, October 17, 2011
Thank you so much for your feedback! We really appreciate the positive comments. We hope you enjoyed your time at the State Fair, and we look forward to seeing you again!

Best Regards,

Jim Smith
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency North Dallas/Richardson

Property: Hyatt Regency North Dallas/Richardson
Address: 701 E Campbell Rd, Richardson, TX 75081-6748 (Formerly The Richardson Hotel)
Location: United States > Texas > Richardson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Richardson
#5 Family Hotel in Richardson
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hyatt Regency North Dallas/Richardson 4*
Number of rooms: 342
Official Description (provided by the hotel):
Located in the Richardson Telecom and Insurance corridor, at the heart of the area's high-tech district and minutes from UT Dallas. Relax in our oversized rooms, furnished with plush Hyatt Grand Beds, flat-panel TVs with 60 HD channels, or try our thoughtfully sourced and carefully served cuisine through In Room Dinning. Use our 24 hour fitness center at your leisure, or relax at our pool, hot tub and shaded deck area. Socialize and dine at one of our two restaurants. Our shuttle service will take you anywhere within a 5 mile radius of the hotel, including two golf courses. We're also located near some of the nation's best shopping. ... more   less 
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Also Known As:
Hyatt Regency North Dallas/Richardson Hotel Richardson
Hyatt Regency Richardson
Hyatt Richardson
Richardson Hyatt

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