Our family of 4 (2 adults/2 kids) traveled to Dallas for a friend's party.
Upon checkin, the staff was very friendly and recommended (for a nominal fee) that we upgrade our room to a suite so would be more comfortable, so we did.
The suite was certainly more spacious than a standard room, however, it was equipped for 2 people. I had to call downstairs at every turn when I realized: there were no pillows or blankets for the pullout couch, there were only 2 glasses in the bathroom to have a glass of water, there were only 2 coffee cups, 1 micro bottle of shampoo etc. I didn't want to have to think about these details, nor did I want to pester the front desk but there was clearly a lack of details when equipping the room.
We left the room the next morning and returned later in the afternoon to find that the room had not been cleaned yet. On our way out that evening, we stopped by the front desk to inform them that the room had not been cleaned and we would be gone for a few more hours, so they would have plenty of time to take care of it. We returned after midnight to find that they had simply put the blankets on the bed and removed (not replaced) the dirty towels...the sheets were still dirty, the 2 glasses that the 4 of us shared the previous night were still there, no additional shampoo, no new paper coffee cups, no dry towels. If it hadn't been after midnight and my boys weren't exhausted, I certainly would have called housekeeping.
The front desk was helpful in arranging a taxi for us. We were on on own to get back to the hotel.
The next morning as we were checking out and about to have breakfast, I told the front desk that I had expected that the room would have been cleaned (it's not like we're were getting a discount on the 2nd night stay, as a matter of fact we were still paying the upgrade for the suite). The response from the front desk was FAR from adequate...I was told that they speak with housekeeping, and that housekeeping would call me directly. We were leaving that day....why would I want to speak with the housekeeping staff ? I certainly would have accepted an apology with an offer to knock something off the room charge, parking fee, bar tab or pay for breakfast or something. But all that was offered was that "housekeeping would call me". Unacceptable!
A few other words of warning: $12 to park the car across the street, quite surprising because it's not in the center of town, there is NOTHING around the hotel but vacant buildings. $12 daily internet access fee....only works in the room, not by the pool.
Other friends (family of 4) were also staying at the hotel. Both mornings we met at the restaurant for buffet breakfasts. It was a fixed price buffet, so the bill was the same for both families, but there was a 20% service charge tacked on each one. Quite a bit more than we would normally leave for a buffet, but since we shared a table and our party was more than 6 people, the gratuity was automatic.
- Official Description (provided by the hotel):
- Renaissance Dallas Richardson Hotel is located right off of Hwy 75 North bound at the Galatyn Park (DART rail) exit and next to The Eisemann Center. We are a top choice among hotels in Richardson, Texas, giving guests an ideal location in the center of the Richardson telecom corridor. Modern eclectic decor featuring hand-blown glass work by atrist Jim Bowman infuses its way into our Richardson hotel. We are a AAA Four Diamond Hotel with all of the expected amenities and services of a Renaissance hotel. Our staff welcomes you to stay with and experience our warm Texas hospitality through out our hotel. Let our expert Navigators help you to "Live Life To Discover." ... more less
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- Also Known As:
- Renaissance Richardson
- Richardson Renaissance