Holiday In Express & Suites
3115 Central Mall Drive
Port Arthur , TX
What can I say that I did not already tell the staff about this fantastic place to stay after a long day of work? I stayed one week and it felt like home!
The amenities at this hotel are just unbelievable. Each room receives, shampoo, conditioner, soap, a vanity pack, mouth wash, hand lotion, coffee, tea and hot chocolate. Each evening when I came in from work there were hot cookies in the lobby. Keyera Duff at the front desk always greeted me with a smile. Keyera also knew where all the best restaurants were. I looked forward to seeing her after a long day. The breakfasts were great, whether you wanted a hot or cold breakfast. I even received a “to go bag” of fruit and a muffin or bagel. This hotel certainly goes the extra mile. I had broken a bottle of nail polish in the bathroom. I felt awful about it and called down at around 11 pm at night. The cleaning services were not available at that time. I cleaned up as much as I could, but was told that they would get to it in the morning. Well, Cheryl Matthews & Steven Morales cleaned the bathroom so well, you would not have known I had broken the bottle. And believe me there was a lot of nail polish to clean up, it was a brand new bottle. Fabian Jacko the Assistant Manager, said he would request acetone be kept on hand, because I certainly would not be the only person to do this. Fabian so understanding. Speaking of the bathroom, it had a European shower head, and the towels were so very soft. This hotel was one of the nicest rooms I have stayed in.
The rooms here are kept exceptionally clean, and they smelled clean. The AC filters were clean, there was a mini fridge and a microwave. The furniture was contemporary and the room was huge, it included a large flat screen TV’s which I loved. The first floor rooms have ceiling fans. I think that is a big plus, although I did change my room, because I did not want to be near a back entrance way. The grounds are kept meticulously. The area around the hotel is great. On a nice day you can walk to the mall.
All I can say is thank you for a wonderful stay. I will recommend this hotel and will be back again.
- Official Description (provided by the hotel):
- Our hotel is designed for the business traveler, people that are attending events in our area and for anyone looking for a place that feels inviting. Our location, amenities and service is what will set us apart from everyone else. You will enjoy high quality rooms at a reasonable rate! Each room has a pillow top bed, microwaves, refrigerator and coffeemakers. We offer complementary hot breakfast every morning from 6am to 10am. Come experience what is truly a place you can feel right at home. ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites Port Arthur