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“Nice new hotel”

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Holiday Inn Express Hotel & Suites Port Arthur
Ranked #5 of 19 Hotels in Port Arthur
Reviewed April 5, 2010

Stayed here last weekend. Nice clean new hotel. Several other hotels just a block away but this one is off teh highway where the others face it directly. No problems encountered. We were here to visit a dying relative and asked for a late checkout. We were granted 2pm checkout and told if we needed more they would make arrangements. Nice decor - didn't get to eat free breakfast but facilitied looked good. Several restaraunts, Starbucks etc within a few blocks also a small Mall directly behind hotel.

  • Stayed: March 2010, traveled with family
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Thank chasematt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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57 - 60 of 60 reviews

Reviewed February 5, 2010

The hotel is brand new, and the rooms are comfortable and spacious as are the bathrooms. Nice walk-in showers, LCD screen TV, fridge and microwave. The breakfast is basic 'free breakfast' canned breakfast. Nothing special. And no fruit when I was there, so if you're trying to eat right, that isn't happening here. The workout room is two (or three) treadmills and a bike. No weights. It's RIGHT next to Target and the mall so you have plenty of dining, shopping options.

So great hotel. HORRIBLE staff. I checked in and inquired about extended stay and the gal didn't seem to know anything (including what day it was). I get my bill the next morning, and assume that's what my credit card will be billed. NO! Instead they bill me $30 more for no reason. (Obviously a keying in error.) I call and the gal says she's 'closing out the night' and can't look anything up and someone will call me back. They never do. Will be disputing the charge. And when I left the hotel some maintenance worker (who didn't look like he actually worked at the hotel) was behind the front desk and had no idea what he was doing.

I also call the hotel manager to find out about extended stay rates. NEVER called me back. The owners of this hotel need to watch their employees. I would have spent more money to stay at this hotel long term, but because the staff was so incompetent, I would stay away from this hotel. What you get in a nice clean new hotel, doesn't make up for the frustration later when you're trying to get money back they overbilled you.

Also you can hear the traffic from the highway, so if you are a light sleeper, stay away.

  • Stayed: February 2010, traveled on business
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Thank bizytrainer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXPRESSPATX, Director of Sales at Holiday Inn Express Hotel & Suites Port Arthur, responded to this reviewResponded April 9, 2010

Hi my name is Patricia E. Puma; I am the new Director of Sales at Holiday Inn Express & Suites in Port Arthur. I read your statement and I wanted to sincerely apologize. I guess from the sound of your comments it was a pretty awful experience with our staff. I truly hope you will understand that we opened our doors in January 2010 and being such a brand new hotel , the staff is new and learning the systems. However, you should have not had to deal with it. In addition to your concerns, we are offering fresh fruit at the breakfast - bananas & apples. I certainly would like to have a chance to make things right for you. Please feel free to contact me directly at 409-853-4114.

Respectfully,

Patricia E. Puma
Director of Sales
Holiday Inn Express & Suites
Port Arthur

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Reviewed March 27, 2016 via mobile
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Stayed: March 2016
Thank leon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tonya T, General Manager at Holiday Inn Express Hotel & Suites Port Arthur, responded to this reviewResponded April 7, 2016

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Reviewed September 25, 2010
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  • Stayed: May 2010, traveled with family
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Thank KleinesUrselchen
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471RyanH, General Manager at Holiday Inn Express Hotel & Suites Port Arthur, responded to this reviewResponded April 12, 2013

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Additional Information about Holiday Inn Express Hotel & Suites Port Arthur

Address: 3115 Central Mall Dr, Port Arthur, TX 77642-8040
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Port Arthur
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 19 Hotels in Port Arthur
Price Range: $149 - $204 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Port Arthur 2.5*
Number of rooms: 92
Official Description (provided by the hotel):
Our hotel is designed for the business traveler, people that are attending events in our area and for anyone looking for a place that feels inviting. Our location, amenities and service is what will set us apart from everyone else. You will enjoy high quality rooms at a reasonable rate! Each room has a pillow top bed, microwaves, refrigerator and coffeemakers. We offer complementary hot breakfast every morning from 6am to 10am. Come experience what is truly a place you can feel right at home. ... more   less 
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Holiday Inn Express Hotel And Suites Port Arthur

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