There was a mix up in the initial reservations and we, husband, son and grandchildren, were not able to stay at the hotel on the first night of our stay. The receptionist, Claudia, was very helpful and made sure we were taken care of at the Holiday Inn Hotel down the street. Upon checking in there I called the Express back and ask if they could accommodate us the following night and she took care of ensuring that we would be accommodated the following night. Upon returning the next day she remembered us and got us checked in with no problems. She also made sure that all of our party received rooms in close proximity of each other. Excellent customer service. As for the hotel it was very clean, next to mall, and good selection of places to eat. Easy access to US Hwy 69. The pool was small but met the needs for the kids. Breakfast was pretty good with a fair selection of hot foods. Would have loved to have waffles. Overall very good hotel and would definitely stay there again and recommend it.
- Official Description (provided by the hotel):
- Our hotel is designed for the business traveler, people that are attending events in our area and for anyone looking for a place that feels inviting. Our location, amenities and service is what will set us apart from everyone else. You will enjoy high quality rooms at a reasonable rate! Each room has a pillow top bed, microwaves, refrigerator and coffeemakers. We offer complementary hot breakfast every morning from 6am to 10am. Come experience what is truly a place you can feel right at home. ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites Port Arthur