A total D-.
This whole thing in three words: WHISKEY TANGO FOXTROT!!!!!!!!!!!
We didn't heed the warnings of past travelers who had written reviews here, and took a chance on the Mayan. Wow, we wish we had taken the advice and stayed away!! We hope this reviews helps you do the same!
On the plus side, the maintenance guy was great. He's about the only staffer I can say nice things about. He was in our room to change light bulbs within 10 minutes of our call. Also, the pools are really nice, and my kids enjoyed the kiddie pool which is 2'6" deep all the way around. The beach access seemed recently renovated and had an OK wash off station. That's it for the plus side.
If I could have given NO stars, I would have, and here's why:
First off, the condition of the complex doesn't justify price --- We had two units. #312 and #314. The price for each unit with taxes and fees for 5 nights was right at $2K - so we spent $4K total with our whole family, which was 11 people - (9 adults, 2 kids). We got ripped off... we know that... NOW. don't let the same thing happen to you!
Unit #312 wasn't horrible, but it needed a serious, serious cleaning and a few updates. But I do not blame the unit owners for the cleanliness. They are paying the Mayan managment team to clean this hell hole... and they're the ones doing a horrible job of it. As we were leaving, I figured out why.... see below.*
The condition of Unit #314 in the Mayan Princess was much worse - it was hands-down the nastiest place I've ever stayed in - ever! And I do blame the unit owners for the poor quality of it. It felt as though this unit belonged to people who have never been to stay in it, but rather keep it as an investment and have no clue of its current condition.
Here's an enlightenment:
- The furniture was dated and in need of cleaning and repairs. It was stained, musty, and worn out. Looked and smelled like something from Grannie's storage .. or dumpster... you pick. We never sat down or felt comfortable in the room for fear of catching some kind of dermititis from the upholstry.
- all of the patio furniture was broken so you couldn't sit in that either unless you liked being impaled by broken plastic. We sat on a storage box we had brought with us.
- The dining set was falling apart and was really cheap furniture. Again, it made it hard to feel comfortable in the unit.
- The bedding was filthy... stains!!! Seriously, stains on bedding is never a good sign. I think Motel 6 has nicer blankets and comforters. Ugh, it was so ratty!!!!!! Fortunately, I brought extra bedding for the kids' beds so they had nice clean linens from home to sleep in.
- The flooring was absolutely disgusting. You couldn't walk around barefoot in the living room without your feet turning BLACK from the grime. I was horrified when I noticed. We wore shoes at all times after that, and I never let my baby down to crawl.
- The window coverings were broken. That was fun. :( What good is a room with a view when you can't roll up the blinds! Seriously, this place was all around garbage.
- The bathrooms were so dated. All the marble was turned yellow. All the fixtures were tarnished and falling apart. The caulking was so gross - it just was full of dirt and hair, as if they didn't clean before they re-caulked, which must have been about 10 years ago, given the condition of the caulk. (I'm in construction, I would know.) Mold and Mildew were everywhere. It just looked soooo nasty. Again, we couldn't feel comfortable in a place that was just so disgusting. We didn't want to touch anything! It was like showering in a petri dish.
- There was no door on the garden tub/shower. So when you showered, water just sprayed out into the bathroom. The tile got wet and slippery, and I wasn't surprised to see the baseboards rotting away. Freaking ridiculous!
- The unit was painted dark grey and had dark brown furiture (further evidence of the owner's lack of beach-going). To make matters worse, a lot of the electrical outlets and light fixtures didn't work or had bad bulbs. So it felt like a cave.... a cave.... on the beach?! C'mon! The kitchen under cabinet lights were also broken, so cooking in there in the evenings was like cooking in the dark.
- There was NO WHERE TO HANG TOWELS! Seriously, this is the beach and there's no where to hang wet bathing suits or towels? The balcony wasn't an option since beach facing balconies are always too windy. (Again, the owners of this unit wouldn't have a stinking clue)
- the Dryer didn't work well - and it didn't turn off on its own. We were told by the front desk staff that we should just watch it. But who goes on vacation to watch a dryer run? Sorry, but for $2K for the unit, I expect it to have well-performing appliances.
- The drawer in the fridge was broken, so it kept the door from closing all the way. The fridge wouldn't cool because of it. Spoiled food! We went out to eat a lot more than we planned to.
- There was broken glass in the closet, which was off the master bath. Glad we adopted a policy of shoes on at all times in this dump!
The list continues.... but as for the Mayan itself:
- they provide towels to the units... but they were so nasty! I go to a very busy gym that has fluffier towels than this dump. You could opt to use toilet paper and they would be less gross and more absorbant than these reject towels they provide. Fortunately, I brought two from home.
- The layout of the hotel is bad. Narrow walkways, awkward doors, unsecured security doors... just bad all the way around.
- The setting is dated and sad... They're trying to pull off a Mayan theme here, but the place needs a paint job, some pest control, building needs repairs, and the landscaping is lack luster. We did get a laugh at the landscape beds... there's just large "rock beds" with red lava rock and undersized concrete statuettes everywhere. Again, for $2K for 5 days, I expect better surroundings.
- They made a big deal out of wearing a pool band on your wrist. But no one's enforcing pool rules or anything... One overly affectionate, non-band-wearing couple came down with their obnoxious Tejano boom box and started a PDA session right there in front of everyone in the middle of the afternoon while they blasted us all out with the latino music. No one on staff seemed to care that they were making a scene, or that they had an electonic device sitting by the waters edge with kids nearby. Fortunately, there's two other pools so we took our chance to not be electrocuted or grossed out in those.
- There's a swim-up pool bar on the main pool.... but no one ever manned it. the first few days we thought that was odd. By the time we were leaving, it was simply fitting.
* Now, on cleaning: I know why these units are so freaking filthy! They have teenage boys cleaning the units after you depart. I had gone back up to our rooms for a last-minute check to ensure we hadn't left anyting behind, and a scrawny white kid - couldn't have been older than 15 - was "cleaning." Let me tell you... 15 year old boys are about the LAST people you want doing a make-ready on a room. No wonder this dump was so mediocre. Tell me, do you want to stay in a room cleaned by a 15 year old boy? That's why our FEET WERE BLACK ON THE BOTTOM!!! Teenage Boys have no clue what cleaning is!!!! But it's not his fault... it's the MANAGEMENT's FAULT.
so... thinking of spending a week in Port A? Don't choose the Mayan. This whole place is a DUMP. Pass by.
- Official Description (provided by the hotel):
- The Mayan Princess is quite simply the best beachfront family vacation destination, on mustang island! With our very distinct architecture and 3 lagoon pools we are definitely one of a kind. The property is currently under new management as of November 2015. ... more less
- Also Known As:
- Mayan Princess Hotel Port Aransas