We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Comfort despite the chaos”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Comfort Inn & Suites Plano East
Ranked #31 of 46 Hotels in Plano
Reviewed October 26, 2011

I booked three hotel rooms at this hotel due to it's proximity to the metro/rail station on UT v. OU weekend -- which I knew would be hectic. I was extremely surprised with the excellent service despite the rush from the UT/OU game and some sort of convention they were having at the hotel. The rooms were impeccable, the breakfast buffet was extensive (much better than I expected) and employees were extremely attentive and polite (even when I called at 3am for extra pillows and blankets). I'm DEFINITELY staying here again when I come back!

  • Stayed: October 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank shansen7889
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexa831, General Manager at Comfort Inn & Suites Plano East, responded to this reviewResponded October 27, 2011

Hi SHansen,

Thank you for the wonderful feedback. I'm glad to hear you enjoyed our proximity to the DART train/bus station, our breakfast and our service. I will gladly share your comments with my staff. We look forward to housing you and your friends on your next visit to the Plano/Dallas Area.

Best,

Marisol

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (138)
Traveler rating
Traveler type
Time of year
Language
  • More languages

108 - 114 of 138 reviews

Reviewed October 8, 2011

I would never recommend this hotel. I booked 11 rooms for a wedding, but 10 days
before the wedding, the reservation was cancelled due to a credit card not being asked for by them.
A courtesy call from the hotel before cancelling the reservation would have eradicated this awful problem. I assume that as they are now full they really don't care about my dilema.

Room Tip: ALWAYS get a confirmation number and have them take your cc details.
See more room tips
  • Stayed: October 2011, traveled with family
    • Service
1  Thank Harry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexa831, General Manager at Comfort Inn & Suites Plano East, responded to this reviewResponded October 26, 2011

Hi Harry,

I'm sorry your group didn't get to experience the great service we offer at our hotel. We do courtesy group blocks for weddings and reservations must be booked before the cut-off date (3 weeks before arrival date) since a special rate is offered to the group. Courtesy group blocks aren't considered reservations unless you book within the cut-off date and receive a confirmation number. We're usually able to extend cut off dates upon availability but we were sold out by the time you contacted us. If any additional questions please feel free to contact me directly at the hotel.

Best,

Marisol Lozada

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 25, 2011

We stayed at this hotel for 2 weeks this past summer. The staff sets this hotel aside from the rest! They were so nice and friendly and went out of their way for their guests. The hotel room was very clean and the breakfast was awesome. We enjoyed relaxing at the pool and jacuzzi in the evenings.The location was perfect for us since it was within walking distance to the DART train and the rates were reasonable, as well. We had a great experience and I highly recommend this hotel to anyone visiting the Plano/Dallas area!

  • Stayed: August 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank TrishandJamie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexa831, General Manager at Comfort Inn & Suites Plano East, responded to this reviewResponded October 26, 2011

Hi,

Thank you for the wonderful feedback. I'll make sure I share this comment with the staff since we strive for customer service and to make everyone feel welcome. We look forward to welcoming you on your next visit to the Plano/Dallas Area.

Thanks,

Marisol

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 7, 2011

We had 2 children (3 and 4) and 2 adults. T------city booked us for a smoking room. When I got to the hotel, they said they were booked up and that they would send up an air ionizer and move us the next day . They did neither. There was a silverfish (bug) running around on the wall of the restroom (I guess the welcoming comittee) that I had to kill. Hotel is older and the rooms are smaller. Took the kids to swim and there were no towels at the pool. Had to go to the front desk to get towels. Next day, house cleaning cleaned the room (and did a good job), but only left 2 towels (we had 4 the day before) remember we had 2 kids with us. We were out and did not realize that we didn't have enough towels until later in the evening. I went downstairs and spoke with Nicole at the front desk. She told me they did not have any extra towels and that house keeping had already gone home. She said we could come down in the morning when housecleaning got in and pick up some. I was very disappointed. I would not stay here again.

  • Stayed: September 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank SAJTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexa831, General Manager at Comfort Inn & Suites Plano East, responded to this reviewResponded October 26, 2011

Hello,

I'm sorry we didn;t deliver the service you expected. Give us another chance when you're back in the Plano Area.

Best,

Marisol

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 22, 2011

We reserved this hotel at a surprisingly low rate which made me slightly suspicious but, after reading positive reviews here on TA, we stuck with it anyway. I was so pleasantly surprised when we arrived there. Sure, the building seems to be older and could certainly use a bit of an update but this was really only evident in the hallways. Our room must have been updated not too long ago and had all the conveniences we were looking for, also, it was perfectly clean. The lady who checked us in was so friendly and gave us a bottle of water and our choice of a snack item for being a gold priority club member which used to be quite normal, however these days it does not seem to be so, so it was an appreciated gesture.
The hotel is located close to a freeway which makes it convenient for travel but we did not hear any traffic noise at all. The beds were comfortable as all HI hotels seem to be these days and the breakfast bar was good and plentiful. Also, there is a clean Denny's within easy walking distance and the area looked ok to walk in even at dinner time.

  • Stayed: August 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank justtourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marisol2008, General Manager at Comfort Inn & Suites Plano East, responded to this reviewResponded August 26, 2011

Thank you very much for taking the time to give us your wonderful feedback. I'm very glad to hear you had a good night sleep and enjoyed our customer service since we strive for it. We look forward to welcoming you back at the Holiday Inn Express & Suites Plano East next time you're in the Dallas Area.

Best,

Marisol

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 17, 2011

My family visits the Dallas area on a fairly regular basis, so I've tried a few different hotels over the past 6 months. I've had no complaints about any of them, but neither did I have an extraordinary experience with them. It wasn't until staying here that my expectations were completely surpassed. Not only was it a well-kept/clean hotel at a very reasonable price, but there was exceptional service from every employee I met. I was very impressed with the professionalism & sincere friendliness.

My three young children (all under age four) & I stayed for two nights. The staff was very friendly & personable towards the children. Additionally, the staff was very accommodating & helpful to me. One way they assisted was to help get the children’s breakfast (spoons/milk/napkins). I appreciated this as it allowed me more time to sit & enjoy my breakfast. Those working at the desk registration worked quickly & efficiently without making you feel rushed. They took the time to answer any questions and even offered us complimentary water bottles. I noticed when checking-in that a couple of people came in soon after me. They were greeted and it didn’t take long before they were able to check-in as well.

The lobby/dining area were clean & inviting. There were fresh apples on a table (which were the perfect snack after a long drive). The location is quiet and near major highways. Though we didn’t swim, we had a view of the pool from our room. It was clean.

The personal touch that housekeeping gave was very sweet. My children were thrilled to return to the room our second night to find their beds neatly made with their dolls leaning comfortably against the pillows. Their special afghans that had been left on the beds were spread out neatly on top of the beds.

I highly recommend this hotel!

  • Stayed: August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank Mary H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marisol2008, General Manager at Comfort Inn & Suites Plano East, responded to this reviewResponded August 18, 2011

Hi Mary,

Thank you for taking the time to give us your wonderful comments. I'm very pleased to hear you enjoyed your stay with us since we strive for customer service. I will make sure to pass this on to all staff members. We look forward to welcoming you and your kids back at the Holiday Inn Express * Suites Plano on your next visit to the Dallas Area.

Best,

Marisol

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 15, 2011

This hotel needs an update. The beds were just OK and the air conditioner didnt work properly. You really have to walk a long way from front desk to some rooms. The way the hotel is set up is strange. The breakfast in the morning was good. Brett at the front desk could have been nicer. He and this hotel do not offer platinum members upgrades or even notice that I am a platinum member.

  • Stayed: August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank jmia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marisol2008, General Manager at Comfort Inn & Suites Plano East, responded to this reviewResponded August 18, 2011

Hi Jmia,

Thank you for choosing our hotel and I'm sorry we didn't wow you during your stay. This hotel used to be a full service hotel before 2004 and that's why the set up is a little different, we also try to always recognize our Platinum members with a welcome bag, upgrades (when available) and newspaper delivery. I was informed that during your stay our hotel was completely sold out and that's why we were unable to provide you with an upgrade. I hope that on your next visit to Plano you can give us another chance to wow you.

Best,

Marisol

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Plano hotels
0.1 mi away
Magnuson Hotel Park Suites
2.1 mi away
Comfort Suites Plano
Comfort Suites Plano
#25 of 46 in Plano
85 reviews
5.1 mi away
La Quinta Inn & Suites Dallas Plano West
Show Prices
Show Prices
Show Prices
5 mi away
Extended Stay America - Dallas - Plano Parkway
7.7 mi away
La Quinta Inn & Suites Plano Legacy Frisco
5.1 mi away
Courtyard Dallas Plano Parkway at Preston Road
Show Prices
Show Prices
Show Prices

Been to Comfort Inn & Suites Plano East? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Comfort Inn & Suites Plano East

Address: 700 Central Pkwy E, Plano, TX 75074-5534 (Formerly Holiday Inn Express & Suites Plano East)
Phone Number:
Location: United States > Texas > Plano
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #31 of 46 Hotels in Plano
Price Range: $69 - $102 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn & Suites Plano East 2.5*
Number of rooms: 137
Official Description (provided by the hotel):
Pack your bags and prepare for a Texas-sized vacation by booking with our Comfort Inn(R) hotel near the Plano Convention Center in Plano. Only a half mile away from the DART train station in Plano, this pet-friendly leisure hotel in Plano is perfect for guests visiting this beloved suburb, with downtown Dallas just 18 miles away. If you prefer to stay local, indulge in some retail therapy in over 100 stores at Allen Premium Outlets and visit other nearby attractions like: - Eisemann Center - Southfork Ranch - Dallas Galleria Mall - Hawaiian Falls Water Park - Firewheel Town Center. It's also easy to host your own event at one of the hotel's meeting rooms and ballrooms. After a busy day, you can relax in the gorgeous outdoor pool and whirlpool or enjoy the amenities at our smoke-free Plano hotel like: - Free breakfast - Free WiFi - Free weekday newspaper - Fitness center Room features include flat-screen HDTVs, coffee makers, desks, microwaves, refrigerators, kitchen facilities, sofa sleepers and living rooms. Keep your electronic devices charged with the recharge device including AC and USB outlets provided in all guest rooms. Whether you're traveling for leisure or business, alone or with your kids, our Comfort Inn hotel offers accommodations for every type of travel. Plano hotels like ours are proud to offer hotel rooms to relax and unwind no matter what reason you travel. Book Now! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Priceline, Hotwire, getaroom.com, Travelocity, Cancelon and TripOnline SA so you can book your Comfort Inn & Suites Plano East reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express & Suites Plano East Hotel Plano
Holiday Inn Express And Suites Plano East
Holiday Inn Plano
Plano Holiday Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing