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NYLO Plano at Legacy
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Reviews (730)
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632 - 637 of 730 reviews
Reviewed May 5, 2010

I had the pleasure of staying at the NYLO in Plano for 4 nights. I was there for business and had very long grueling days. I was impressed at the staff's eagerness to serve me and provide a great experience. After working 18-20 hr days, it was great to enjoy even a few hours sleep in the comfort of the bed and clean attmosphere. The breakfast was fanstastic and re-energized me for the day! Thanks for a wonderful experience.

  • Stayed: May 2010, traveled on business
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Thank galcon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYLOgmJET, General Manager at NYLO Plano at Legacy, responded to this reviewResponded May 6, 2010

Dear Weary Traveler, Thank you for the post! The team and I are delighted to learn we provided a most comfortable and productive environment during your recent stay. It was certainly our pleasure! We look forward to seeing you again soon. Best, Jason

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Reviewed May 2, 2010

after following the advice of reviewers that recommended we stay as far away from the bar as possible we could still hear EVERYTHING that was happening on our floor: conversations in the hall, doors closing, heels on the concrete floors from 6 rooms down the hall, toilets and showers from other rooms on other floors, every car that drove by, and so much more! we complained to the staff and were told that their noise wasnt unreasonably loud. the sad thing is that it wasnt... the hotel is just not designed to dampen any noise. after not sleeping for four hours we decided to pack it up. first time ive ever checked out of a hotel at 3:00 am. needless to say, we will not be returning.

  • Stayed: May 2010, traveled as a couple
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Thank hotelamore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYLOgmJET, General Manager at NYLO Plano at Legacy, responded to this reviewResponded May 6, 2010

Dear Hotelamore, I was sorry to learn of your experience with noise during your brief stay with us. There were some noisy neighbors surrounding your guest room that night and while the disturbance was ultimately addressed - I apologize for the inconvenience you experienced. I do hope we have the opportunity to make it up to you in the future and provide you with the experience we are known for. Best, Jason

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Reviewed May 2, 2010

This place is really cool. Rooms are nicely furnished and we liked them. The staff was very nice and responsive. We had a issue with the noise; our neighbors had a party that was very loud and the police were called. After talking with the front desk all was resolved . Amanda & Darrique were quick to respond and resolve our complaints. We may try again on a weeknight when it is not so busy/loud.

  • Stayed: May 2010, traveled as a couple
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Thank hotelcriticdfw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYLOgmJET, General Manager at NYLO Plano at Legacy, responded to this reviewResponded May 6, 2010

I was disappointed to learn of the shenanigans by your neighboring guests and thank you for calling down to Darrique and Amanda at our front desk. I'm very glad we were able to resolve the issue and that otherwise you enjoyed the decor and service at our hotel. The comfort of our guests is always our top priority and we look forward to welcoming you back to NYLO Plano at Legacy very soon. Best, Jason

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Reviewed April 27, 2010

I had an Awesome time at the NYLO again this trip. Amanda always goes above and beyond and makes my trips enjoyable. I ahd a small issue with an iorn that wasnt working but it was quickly taken care of and handled profesionally

  • Stayed: April 2010, traveled on business
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Thank traveltime96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYLOgmJET, General Manager at NYLO Plano at Legacy, responded to this reviewResponded May 6, 2010

It was great to have you back again and thank you for sharing your experience on Trip Advisor. Be sure to sign up for our frequent stayer program, CLUB NYLO, and we'll make your next stay even more special. Stay Unique, Jason

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Reviewed April 26, 2010

First time at a NYLO. I was pleasantly surprised by the facility - new, clean and lots of great ammenities. Pool, sauna, gym, great bar/restaurant. The outside pool area is beautiful. However to top it all off, the service was excellent. Very accomodating and friendly staff.

  • Stayed: March 2010, traveled on business
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Thank jsieg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYLOgmJET, General Manager at NYLO Plano at Legacy, responded to this reviewResponded May 6, 2010

Thank you for taking the time to share your experience with other traveler's! We're delighted we exceeded your expectations with our service and amenities. Our team's goal is to provide a similar experience for each and every guest. We hope to see you this summer as we have many exciting events planned. Best, Jason

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