We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A little disappointed...”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
NYLO Plano at Legacy
Ranked #15 of 47 Hotels in Plano
Reviewed October 9, 2013

A great overall experience, and I was excited to have stayed here with my Groupon, but I stayed on the 3rd floor above an event that was going on during my stay and the music was resonating pretty loudly until 10:30-11 pm at night. I considered asking for a room on the other side because I wanted to get to bed fairly early that night, but it stopped before I went downstairs.

The amenities in the actual room were great, albeit a little weathered in some areas including stains on my couch and a bathmat that looked like it had seen better days, but also had a very comfortable king bed to sleep in, with crisp sheets and lots of pillows.

Had it not been for the water leaking in from the ceiling the next morning onto my air-conditioning unit behind my bed, I might have slept soundly through the morning, but it was not fun being woken up at 7 am to the sound of constant dripping and water that splashed onto my face. I woke up and placed a towel on the unit to soak up the water, and by the time I came back from breakfast it was drenched. I might try out another location in Dallas or Irving, but I know I won't be staying in room #350 at this location again.

  • Stayed: October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Jennifer C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYLOManagement, General Manager at NYLO Plano at Legacy, responded to this reviewResponded October 15, 2013

Greetings,

Thank you for choosing NYLO for your most recent stay and for taking the time to share your feedback with us on TripAdvisor. The guest feedback on our NYLO NYTE bedding has been fantastic and I am pleased to hear that you enjoyed the amenities during your visit. I would like to sincerely apologize for the noise and the water leak that you experienced, please be assured that our engineering team has been notified about the leak and has been corrected since.

We hope to see you again in the near future!

Stay Unique,
Joe Massar

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (718)
Traveler rating
Traveler type
Time of year
Language
  • More languages

392 - 398 of 718 reviews

Reviewed October 8, 2013

quite the unusual hotel for this region, NYLO stands for New York Loft.. the whole building has a lofty feel to it, including the rooms. Quite nice a change from your garden variety hotel in the in the Plano area... te gym is OK, with good machines and it's just as well as the area does not appear to lend itself very well for an outdoor run.. The bar is good with some outdoor seating, overall a very pleasant business hotel..

  • Stayed: October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank DouweMik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 7, 2013

Ron helped us get a great deal on our wedding here. It was fun having indoor and outdoor space. It's a unique and fun property. We were thankful our guests could enjoy a $70 rate and our suite was free! Thanks Ron!

  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
Thank Rachelcarlene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 5, 2013

Ron and his staff exceeded my expectations for my event that was held at Nylo in Plano. The food, ambiance, and attentive staff were wonderful and made my night very memorable. I highly recommend this hotel.

  • Stayed: July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank nylo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 4, 2013

If you are coming to Plano, TX for work or pleasure, stay at the NYLO. This boutique hotel has a cool vibe that makes being in the lobby, pool, or where ever, a nice treat. The staff is great and the rooms very nice. You are also just 5 minutes away from great restaurants and the Frisco baseball, basketball and hockey venues.

  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Robert H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 4, 2013 via mobile

The hotel is a pretty enough property, but there is an unfortunate trend that's taking hold and NYLO is following it. We first saw designs that were minimalistic, to the point that the bathrooms are nearly exposed to the rest of the room, while in Asia. We then experienced the same thing in Europe. While it may seem "chic", it's a terrible design that leaves little to no privacy and doesn't allow anyone to continue sleeping if someone else has to leave early. The bathrooms have a sliding door that isn't closed off at the top and the design of the shower causes the entire room to be lighted.

The hotel design is urban in nature, with exposed concrete floors and walls. That said, it seems more like a facade, as we could hear everything that was going on in the adjoining rooms. There are no closet or dresser spaces and little seating. The beds are comfortable enough, but they've decided to go with extremely small pillows.

The air conditioning unit didn't cool well and was directly behind the headboard. That would've been fine if it provided a consistent "white noise", but it was annoyingly loud and intermittently vibrating.

The website indicated free water for drinking, but there was a single 8oz. bottle for our king size room. There was a Keurig coffee maker.

We had 2 rooms and the experience with the rooms was consistent. We would not stay at this hotel again.

Stayed: October 2013, traveled with friends
2  Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 2, 2013

The decor of the property is very avant-garde and gives the impression of a high-end boutique hotel. Staff was very nice and accommodating. I didn't get a chance to try the restaurant or bar, but both looked very promising. The rooms are not very big, but they are spacious due to the industrial/minimal style. As with other reviewers, my biggest complaint is the fact that there is no privacy in the bathroom... I would've expected at least the toilet to be enclosed in its own room. Also the air conditioner is a bit complicated, and not very efficient. The bed was probably the best feature of the room.

Room Tip: Choose a higher floor, unless you want the people in the parking lot to see everything you're do...
See more room tips
  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank eg450
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Plano hotels
1.7 mi away
aloft Plano
aloft Plano
#18 of 47 in Plano
290 reviews
2.3 mi away
La Quinta Inn & Suites Plano Legacy Frisco
1.4 mi away
Dallas/Plano Marriott at Legacy Town Center
Show Prices
Show Prices
Show Prices
0.8 mi away
Hilton Dallas Plano Granite Park
3.5 mi away
Hyatt Place Dallas/Plano
9.7 mi away
Hampton Inn & Suites Dallas / Plano-East
Show Prices
Show Prices
Show Prices

Been to NYLO Plano at Legacy? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about NYLO Plano at Legacy

Address: 8201 Preston Rd, Plano, TX 75024-2308
Phone Number:
Location: United States > Texas > Plano
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Plano
Price Range: $99 - $189 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — NYLO Plano at Legacy 3.5*
Number of rooms: 176
Official Description (provided by the hotel):
NYLO Plano--the original NYLO hotel--blends NYLO's signature urban, industrial design with classic Texas comfort to provide an unmatched and highly social hotel experience. Business and Leisure travelers alike will enjoy chic loft-style accommodations, NYLO's signature LOCL Bar & Restaurant, a heated outdoor pool, a state of the art gym, and 1,800 square feet of meeting and event space. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Travelocity, Hotwire, Priceline, Cancelon, getaroom.com and TripOnline SA so you can book your NYLO Plano at Legacy reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Nylo Plano At Legacy Hotel Plano
Nylo Hotel Plano

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing