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“Wish it was Better” 3 of 5 bubbles
Review of Staybridge Suites Plano - Richardson Area

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Staybridge Suites Plano - Richardson Area
Ranked #15 of 43 Hotels in Plano
Certificate of Excellence
Lake Ozark
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Wish it was Better”
3 of 5 bubbles Reviewed May 7, 2013

We were to start, First my reservations were on the Brand Points exchange. Visiting for a wedding, as a traveling guy (over 160 nights a year) I have the "highest rating in the brand" I requested a king bed ( big guy 6"6" 310) and was told we will do our best, arrived to a queen. But was bumped up to a suite. Ok trade, but would have loved the King Bed for three nights.
I know that pet friendly is the "in with long stays", but the yapping dog next door was just a little much. The staff did all that seem to be in their power to help but still not a "super stay"

  • Stayed May 2013, traveled with family
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Staybridge Suites Plano - Richardson Area, responded to this review, May 28, 2013
Dear DAN G,

Thank you for taking the time to express your thoughts and concerns. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the level of service and the location of the hotel. I would also like to apologize for the dissatisfaction you had experienced. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually. Thank you for staying with us and we all hope to have an opportunity to serve you again.

Sincerely,

Janice A
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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311 reviews from our community

Traveler rating
    220
    56
    25
    6
    4
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
New York City, New York
Level Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed April 25, 2013

I really can't say enough good things about this property. Exceptionally clean and well appointed rooms, a hospitable and caring staff and a beautiful great room upon entry.

It is located steps away from an LA Fitness (that they provide free access to) and a 2 minute drive from a beautiful Central Market with a wide variety of healthy and lovely foods.

I have tried a number of hotel properties in this area and this is really the ONLY choice if you're staying in this area (especially for long stays! as I have been here almost a month now).
It feels like a modern little apartment and the service has exceeded my every expectation from day one and truly just keeps getting better and better.

This is the perfect home away from home.

Room Tip: Patrick at the front desk will make you feel right at home and ensure you get a perfect room for you...
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  • Stayed April 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank HotelDeeDee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed April 18, 2013

I won't go into the details here, but, when we arrived, there was an issue with our reservation and room. How these issues are handled are what make good hotels great. The Staybridge Suites, Plano, Tx manger came through. He needed to make some changes, do some things he did not originally want to do, but in the end, decided his customer WAS important, and fixed the situation. I can't say enough how we appreciated his solution and it made our stay work. Other than this, the rest of the stay was great. We were treated great. The breakfast was great. And... around the corner is this cool market where we could get healthy foods. This is the place to stay in Plano.

  • Stayed April 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Acudr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gaithersburg, Maryland
2 reviews
5 of 5 bubbles Reviewed April 7, 2013

Thankfully, we were put in touch with the Director of Sales, Kim Tanner, a few weeks before arriving. We needed a lot of flexibility with our arrival and departure since we were coming from Europe to adopt a baby. Kim had the foresight to hold a room for us 5 days before our intended arrival, which worked out well since our child arrived early.

Knowing we had a place to stay after flying for over 20 hours, with room to house a new baby, with free laundry service, with free breakfasts and some dinners, and being a walk a way from a store that sells essential baby necessities, gave us piece of mind. Also, their business center was very accommodating and they faxed just about everything we needed.

Thanks again Kim and the StayBridge team for supporting a happy new family!

  • Stayed March 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Aaron D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Noida, India
1 review
5 of 5 bubbles Reviewed March 27, 2013

This is my third stay at Staybridge, Plano and it continues to provide great service and all the benefits that come with the long stay brand of suites. I'm big fan of the spacious rooms and the attached amenities. The location works out for someone who enjoys walking to restaurants and other places of interest likeLA Fitness, Walmart, eateries and Gourmet Central Market. Till next time.

Room Tip: Ask of the king bed suite, has a separate sitting and bedroom
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  • Stayed March 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank samirbains
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Corrales, New Mexico, United States
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed March 27, 2013 via mobile

Brft and happy hour included. Staff was great. I arrived late and front desk person offered me a soda and a snack. Rooms are spacious with granite and kitchens. Would definitely stay here again. Christian at the front desk is the bomb!

  • Stayed March 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Steve B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Worth, Texas
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed March 25, 2013

This is a great place to stay every time I will be in Dallas Area. The staff to rooms and the breakfast bar. All was execellent. The evening happy hours was fun to sit and visit with people over a drink and have some finger food which was all on the house. Will definitely revist this place. They are all doing the right things for the hotel.

Room Tip: All the rooms are positioned good
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  • Stayed March 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sam S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Staybridge Suites Plano - Richardson Area

Property: Staybridge Suites Plano - Richardson Area
Address: 301 Silverglen Dr, Plano, TX 75075-5742
Phone Number:
Location: United States > Texas > Plano
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Plano
#8 Business Hotel in Plano
Price Range (Based on Average Rates): $
Hotel Class:3 star — Staybridge Suites Plano - Richardson Area 3*
Number of rooms: 112
Official Description (provided by the hotel):
Welcome to the Staybridge Suites Plano Richardson, conveniently located at the Coit Road exit off the George Bush Turnpike in North Dallas between Plano and Richardson. Staybridge Suites offers business travelers, families and groups, a comfortable and affordable place to stay. We are just minutes away from several companies including Alcatel Lucent, Tektronix, Atmos Energy, Lennox, Dell, Service Experts, AT&T, Tri Quint, State Farm, and The University of Texas at Dallas. If you prefer shopping at your favorite store, enjoying food courts and restaurants, or other entertainment options, Collin Creek and Willow Bend malls offer complete fun filled experiences for everyone. Whether you are in the Dallas area for a weekend or an extended stay, our suites offer a comfortable, safe and friendly atmosphere, with all the amenities for an enjoyable visit. At Staybridge Suites, we will provide you with everything you need for an extremely comfortable stay. From our spacious living quarters to our complimentary shuttle service and daily hot breakfast, our mission is to make Staybridge Suites your home away from home. When traveling to the Plano Richardson area, you want to be confident your accommodations will meet your every need. The Staybridge Suites has been meticulously created to do just that. No hassles. No mysteries. Just an extraordinary experience where we focus on you! *Fees apply per pet , non-refundable ... more   less 
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Also Known As:
Staybridge Suites Plano - Richardson Area Hotel Plano
Plano Staybridge Suites

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