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“Homewood Suites in Plano”

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Homewood Suites by Hilton Plano-Richardson
Ranked #2 of 44 Hotels in Plano
Certificate of Excellence
North Richland Hills, United States
1 review
“Homewood Suites in Plano”
5 of 5 bubbles Reviewed May 1, 2013

The hotel lobby and room were both very clean and kept up. We walked into a lobby with a fun, modern look, which was very nice to see it's an updated kind of place. The staff was very nice, and our room was in great condition. The bedroom even had a ceiling fan - imagine that, a ceiling fan in a bedroom at a hotel!! :) They even left a couple of freebie surpises in our kitchenette area.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Ashley B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MagnoliaLodging, General Manager at Homewood Suites by Hilton Plano-Richardson, responded to this review, May 15, 2013
Many thanks for the great feedback, and we appreciate you choosing our hotel! We all work hard to maintain our award-winning hotel for our guests, and we're so glad you enjoyed our decor, accommodations and service - including the ceiling fans (an especially nice amenity during the warmer weather!).

Thanks again, and we hope to see you soon.

Sincerely,
Jennifer Ross
General Manager, Homewood Suites Plano/Richardson
2012 Connie Pride Award of Merit Homewood Suites hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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554 reviews from our community

Traveler rating
    442
    82
    12
    9
    9
See reviews for
236
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196
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
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English first
San Jose, California
Level Contributor
54 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed April 21, 2013

Full Time Business Traveler: The Homewood Suites Plano is a good hotel. It is located right off the freeway (no issue with freeway noise), there is amply parking, it is literally right next to a Burger King, McDonalds, and a gas station/convenience store (all within a couple minute walk), The building itself is a standard homewood suites that is kept well. The lobby is very nice (better than the average Homewood) and staff was friendly and helpful. The room's decor is in good condition, kitchen was in excellent condition, bed was comfortable. Environmental controls were very good, shower water pressure ok to decent, good audio/video (though it has the a smaller list of channel options), lighting was good, internet speed ok. I would rate the quality of the free dinner as slightly above average for a Homewood.
The one complaint I have is the elevator and this keeps it from getting a higher 4+ mark (I give it 3.75 out of 5). There is only one elevator location (2 elevators) and it is at the opposite side of the building from the lobby as well as not near any entrance. This might be the most inconvenient location for an elevator that I have encountered at a hotel of this type. It isn't a major deal (except when checking in with heavy luggage) and does not keep me from staying here again if business requires another visit to Plano. And it does not keep me from recommending the hotel.

Stayed April 2013, traveled on business
Helpful?
Thank All-Fifty-2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MagnoliaLodging, General Manager at Homewood Suites by Hilton Plano-Richardson, responded to this review, April 23, 2013
Thanks for taking the time to review your stay, and we appreciate the feedback. We're glad to hear that overall, you enjoyed your stay with us.

I understand your comments regarding our elevator location, and apologize for any inconvenience. If you would like a suite closer to the elevator, or in a particular area of the hotel (near the lobby or an entrance), please feel free to ask the front desk. We will always do our best to accommodate you.

Thank you again, and we all look forward to welcoming you back!

Sincerely,
Jennifer Ross
General Manager, Homewood Suites Plano/Richardson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oklahoma City, Oklahoma, United States
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed April 10, 2013

We had an outstanding experience at Homewood Suites! We selected this hotel mainly because it was close to IKEA and Frys, but it turned out to be an excellent choice! Extremely comfortable accommodations, very helpful staff and a lovely breakfast. We will definitely choose this hotel again!

Room Tip: The 2 BR suites are very spacious and a great value for a family!
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Anita D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MagnoliaLodging, General Manager at Homewood Suites by Hilton Plano-Richardson, responded to this review, April 15, 2013
Thanks for the kind words, and I'm so glad you and your family enjoyed your stay with us! It is a real plus having Frys so close by, and IKEA just a short drive away, in addition to lots of other great shopping (Collin Creek, Watters Creek, Allen Premium Outlets) all nearby. Always glad to hear you found our service and accommodations up to par, as we work hard to ensure all of our guests have a great experience at our hotel.

Thanks again, and we hope to see you again soon!

Sincerely,
Jennifer Ross
General Manager, Homewood Suites Plano/Richardson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 bubbles Reviewed April 7, 2013

I enjoyed my time at this hotel everything was good for the most part, the only issue was the breakfast was not much of a verity other than that everything was good. If opportunity presents itself I will have no problem staying at this hotel again

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Terren D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MagnoliaLodging, General Manager at Homewood Suites by Hilton Plano-Richardson, responded to this review, April 10, 2013
Thank you for sharing your review with us, and we're so glad you chose our hotel during Easter weekend. I've forwarded your comments about the lack of variety at breakfast to my food and beverage team so they can look for opportunities to improve our service.

Thanks again, and we look forward to welcoming you back.

Sincerely,
Jennifer Ross
General Manager, Homewood Suites Plano/Richardson
2012 Merit Award for Top 10 percent ranking within the Homewood Suites brand (319 hotels)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oklahoma City, Oklahoma, United States
1 review
5 of 5 bubbles Reviewed April 3, 2013

My family travels a lot watching our daughter play Volleyball all over the US. This was one of the nicest room and facilities we have stayed at, especially for the price. We would highly recommend Homewood Suites to everyone.

Room Tip: Two bedroom suites are excellent for additional privacy as they are completely separate from each ot...
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carrie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MagnoliaLodging, General Manager at Homewood Suites by Hilton Plano-Richardson, responded to this review, April 5, 2013
We are so glad to hear you enjoyed our hotel, and especially that we are one of the nicest facilities you've experienced! I know that traveling on the road with a sports team can be very tiring, so I'm glad our service and accommodations were a nice break from your hectic schedule.

Best of luck to the team, and we hope to see you again soon!

Sincerely,
Jennifer Ross
General Manager, Homewood Suites Plano/Richardson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abilene, Texas
1 review
5 of 5 bubbles Reviewed March 26, 2013

I recommend this hotel to everyone. The manager was wonderful in working the group discount and the front desk staff displayed superb customer service in accomodating our room needs and setting our reservations.

The Housekeeping staff did an outstanding job taking care of our needs during the stay. The rooms were found to be very well maintained, extremely clean and presentable. I seen several times upon exiting our room, what I presumed to be the Housekeeping manager, walking the halls. Her hands on approach is a great display of true leadership.

And we were equally impressed with the staff preparing and maintaining the dining area; the food was delicious and the area was well kept. The tables, as well as the food and beverage areas were kept clean. And while we missed the opportunity to partake in the complimentary evening meal; from what I seen on the menu it is quite the variety. Not the normal nachos, popcorn and hot dog menus found at most hotels.

In closing, please allow me to add that the employees of a company say a lot of the management; they did a stand-up job all around.

Room Tip: Not sure on the rooms, as I have only stayed there twice and had the same type of guest room. But t...
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  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shelly R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MagnoliaLodging, General Manager at Homewood Suites by Hilton Plano-Richardson, responded to this review, March 28, 2013
Many thanks for the fantastic review, and it sounds like you enjoyed every aspect of your stay with us! My team and I take great pride in running an award-winning hotel, and it is always rewarding to hear feedback such as yours. I've let everyone read your comments, as they'll appreciate the positive feedback, too.

Thanks again, and we look forward to welcoming you back!

Sincerely,
Jennifer Ross
General Manager, Homewood Suites Plano/Richardson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rosenberg, Texas, United States
1 review
5 of 5 bubbles Reviewed March 26, 2013

I love how big and nice the room is.
we feel at home when we stay here.
Staff is wonderful.
We stay here every time we come to Dallas to see my son play Baseball at one of the Local colleges.
This place is not real close to his college, but I will drive a little in order to stay here.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eric J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MagnoliaLodging, General Manager at Homewood Suites by Hilton Plano-Richardson, responded to this review, March 28, 2013
What a wonderful review, and we're so glad you choose our hotel whenever you're in town, even if we're not the most convenient to your son's game locations. Above all else, we are delighted that you feel at home during your stays with us, as that's out ultimate goal for all of our guests.

Thanks again, and we hope to see you again soon!

Sincerely,
Jennifer Ross
General Manager, Homewood Suites Plano/Richardson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Plano-Richardson

Property: Homewood Suites by Hilton Plano-Richardson
Address: 2601 E President George Bush Hwy, (NE Corner of Jupiter Rd Intersection), Plano, TX 75074-8335
Phone Number:
Location: United States > Texas > Plano
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Plano
#1 Family Hotel in Plano
#1 Business Hotel in Plano
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Plano-Richardson 3*
Number of rooms: 108
Official Description (provided by the hotel):
Homewood Suites by Hilton Plano/Richardson is an all-suite property conveniently located in the Plano Technology Crossroads area. 108 suites, including 24 two-bedroom suites, the Homewood Suites features fully-equipped kitchens, LCD HD TVs with premium channels, Herman Miller desk chairs, Neutrogena bath products, granite countertops, rich wood accents, property-wide complimentary high-speed internet access, laundry facility, business center, event space accommodating up to 60 guests, Fitness Center, and outdoor Sports Court, pool and spa. ... more   less 
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Also Known As:
Homewood Suites By Hilton Plano-Richardson Hotel Plano
Homewood Suites Plano
Homewood Plano
Plano Homewood Suites

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