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Homewood Suites by Hilton Plano-Richardson
Ranked #2 of 47 Hotels in Plano
Certificate of Excellence
Reviewed January 23, 2013

What a wonderful experience. We stayed here 3 nights while in Texas for a sporting event. We are a family of 6 and had plenty of room in our suite. We also paid less than $100 a night which is amazing for such a well appointed hotel. We took advantage of the nightly reception which was wonderful as was the breakfast each morning. I would recommend this hotel to anyone!

  • Stayed: January 2013, traveled with family
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1  Thank Coolerthanlegos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MagnoliaLodging, General Manager at Homewood Suites by Hilton Plano-Richardson, responded to this reviewResponded January 28, 2013

Thanks very much for the great review, and we always enjoy hearing from our guests! We're fortunate to be located in an area that sees a fair amount of sporting events, and I'm glad that you and your family enjoyed your stay with us. I've passed on your comments to my team, including the food and beverage team, as they'll all enjoy the feedback.

Thanks again for the review, and we hope to see you again soon!

Sincerely,
Jennifer Ross
General Manager, Homewood Suites Plano/Richardson

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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548 - 554 of 624 reviews

Reviewed January 18, 2013

I rated this hotel about a year ago. It continues to live up to my original rating. The staff at this hotel is as good as any Four Seasons I have stayed at. How a Homewood Suites maintains the quality of staff that this one does should be a lesson for anyone in the Hotel business. SERVICE SERVICE SERVICE. They have this ingrained in all their staff and it makes this a great place to stay.

  • Stayed: January 2013, traveled as a couple
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Thank Crafthill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MagnoliaLodging, General Manager at Homewood Suites by Hilton Plano-Richardson, responded to this reviewResponded January 22, 2013

Many, many thanks for the very complimentary review, and we are so glad you've enjoyed your stays with us! It is always nice to hear from repeat guests, especially when they've enjoyed their experiences with us. We all work very hard to accommodate our guests, and it's nice to hear when we've hit the mark.

Thanks again, and we look forward to welcoming you back!

Happy New Year,
Jennifer Ross
General Manager, Homewood Suites Plano/Richardson

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Reviewed December 23, 2012

stayed here for over a week recently and really enjoyed the hotel. nice,clean room,handy business centre with free computers to use. breakfast was simple and met my needs. the happy hour(s) were fun,beer was cold. staff were very helpful,especially when requesting a ride on the shuttle bus.nice restaurants across the freeway,within walking distance. i would stay here again when in the area.

Room Tip: i had a room at the back and it was very quiet.
See more room tips
  • Stayed: October 2012, traveled on business
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Thank bluestarVancouver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MagnoliaLodging, General Manager at Homewood Suites by Hilton Plano-Richardson, responded to this reviewResponded December 31, 2012

Many thanks for the great review, and my team and I are so glad you enjoyed your stay with us; we're especially pleased that you plan to stay with us again the next time you're in the area!

I've forwarded your comments to the rest of my team, as guest feedback is always appreciated. Thanks again, and we look forward to welcoming you back to the Homewood Suites Plano/Richardson.

Happy New Year,
Jennifer Ross
General Manager, Homewood Suites Plano/Richardson

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Reviewed November 26, 2012

Overall the hotel seemed like it was going to be a place we would be repeating. We believed our room was great until bed time. I pulled back the covers and discovered a bug under the pillow. We were then moved to a new room and the bed linens were covered in pen marks. Took two tries to receive clean bed linens that actually fit the bed (that we had to remake ourselves). With so many good reviews, I was very disappointed and will look elsewhere for our next visit.

  • Stayed: November 2012, traveled with family
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Thank nsjf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MagnoliaLodging, General Manager at Homewood Suites by Hilton Plano-Richardson, responded to this reviewResponded November 29, 2012

Thank you for posting your review on TripAdvisor, and on behalf of my team, I want to apologize for the inconvenience you experienced during your stay with us. I have addressed your situation with the housekeeping department, and we are using this as an opportunity to look for ways we can improve our service. I understand it was very frustrating to switch rooms twice, and I am very sorry you were not completely satisfied with our accommodations.

Should your travels bring you back to the area, I sincerely hope you will give us another chance so you can experience our award-winning hotel and service.

Thank you again for the review, and we hope to welcome you back to the Homewood Suites Plano/Richardson.

Sincerely,
Jennifer Ross
General Manager, Homewood Suites Plano/Richardson

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Reviewed November 13, 2012

Our large group booked 16 rooms and had no issues. The rooms were very clean and the hotel staff accommodated what ever we asked for. The breakfast was very good and we grilled on the gas grill for one dinner.

  • Stayed: November 2012, traveled with friends
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Thank RegularPerson78701
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MagnoliaLodging, General Manager at Homewood Suites by Hilton Plano-Richardson, responded to this reviewResponded November 20, 2012

Thanks for the great review, and we're always happy to hear from our guests. Glad your group enjoyed their stay with us, and how nice you were able to enjoy a dinner on our gas grill! With the fall weather upon us, our patio and gas grill are perfect for dining al fresco.

Many thanks again, and the next time your travels bring you to the area, we'll look forward to welcoming you back to the Homewood Suites Plano/Richardson.

Sincerely,
Jennifer Ross
General Manager, Homewood Suites Plano/Richardson

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 3, 2012

Stayed at this location for 3 nights, and it was a really pleasant experience. The suites are smallish, but nicely appointed and equipped with all the amenities needed. The bed was really comfortable and had many pillows! Hot and plentiful breakfast was included in the price, and the variety was a nice surprise. The lobby and sitting areas were contemporary in style and quite comfortable. The staff were courteous and helpful. The gym was small but adequate. Wi-Fi connection a bit wonky at times. The hotel was located close by the highway, but noise level was minimal in the room. Fast food restaurants right outside the hotel if desired. Overall, a most pleasant experience.

  • Stayed: August 2012, traveled with friends
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Thank msmew8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MagnoliaLodging, General Manager at Homewood Suites by Hilton Plano-Richardson, responded to this reviewResponded November 7, 2012

Thanks very much for the great review, and my team and I are glad you enjoyed your stay with us this past August. It sounds like you were able to experience much of what our hotel, and surrounding area, have to offer, and I’m glad our accommodations met your needs.

My team will enjoy reading your comments, too, as we always appreciate guest feedback. Thanks again, and we look forward to welcoming you back to the Homewood Suites Plano/Richardson.

Sincerely,
Jennifer Ross
General Manager, Homewood Suites Plano/Richardson

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 30, 2012

Pros:
Kitchen with everything you need.
Fridge with ice maker.
Kitchen was stocked with paper towel, dishwashing detergent, coffee, etc.
Iron, hair dryer, shampoo, soap, etc.
Bed is comfortable
Room is clean
Plenty of space
Free hot breakfast. Eggs, sausage, eggs, cereals, muffins, juices, coffee, etc. They also change it up a bit every day, so you don't get sick of it.
They even have free food and drinks (beer?) early evenings. Honestly, how great is that.
Plenty of parking
Friendly front desk and staff

Cons: minor ones though, will definitely be back!
The location. Someone mentioned it's kind off a toll road. But with a GPS and after the 3rd time, I got the hang of where it is.
Shower is weak

  • Stayed: October 2012, traveled on business
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Thank pmmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MagnoliaLodging, General Manager at Homewood Suites by Hilton Plano-Richardson, responded to this reviewResponded November 5, 2012

Thank you very much for the great review, and it’s always nice to hear when a guest has enjoyed their stay with us. I have touched base with the engineering team to look into the water pressure issue you mentioned, and appreciate you bringing that to our attention.

I’ve forwarded your comments to my entire team, as they will enjoy your comments. Thanks again and we look forward to welcoming you back to the Homewood Suites Plano/Richardson.

Sincerely,
Jennifer Ross
General Manager, Homewood Suites Plano/Richardson

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Plano-Richardson

Address: 2601 E President George Bush Hwy, (NE Corner of Jupiter Rd Intersection), Plano, TX 75074-8335
Phone Number:
Location: United States > Texas > Plano
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Plano
#1 Business Hotel in Plano
#1 Romantic Hotel in Plano
#4 Best Value Hotel in Plano
Price Range: $110 - $212 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Plano-Richardson 3*
Number of rooms: 108
Official Description (provided by the hotel):
Homewood Suites by Hilton Plano/Richardson is an all-suite property conveniently located in the Plano Technology Crossroads area. 108 suites, including 24 two-bedroom suites, the Homewood Suites features fully-equipped kitchens, LCD HD TVs with premium channels, Herman Miller desk chairs, Neutrogena bath products, granite countertops, rich wood accents, property-wide complimentary high-speed internet access, laundry facility, business center, event space accommodating up to 60 guests, Fitness Center, and outdoor Sports Court, pool and spa. ... more   less 
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Also Known As:
Homewood Suites By Hilton Plano-Richardson Hotel Plano
Homewood Suites Plano
Homewood Plano
Plano Homewood Suites

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