We prepaid a reservation two months prior on Kayak.com for this property after researching it on Trip Advisor. We are also Hilton Honors members. I mention that because when we arrived, after a 4+ hour car trip with three young children, the manager said, "oh sorry, we're all booked up and couldn't bother trying to contact you because we didn't have your phone number." Well, I left my phone number with Kayak when I made the reservation, as well as my email, and my Hilton Honors member information has both of those things as well. They wanted to transfer us to a Hilton Garden Inn, which isn't the same level of room. We refused. They put us - after we requested - in another Hilton Homewood Suites 45 minutes away, but they could only accomodate us for one of the two nights of our trip, so we again had to move to another hotel. They initally offered us 10,000 points (which gets you nothing). We lobbied for two nights' worth of points, which they finally approved. When we arrived at the Homewood Suites in Frisco, they gave us a "gift bag" of snacks, basically rading the pantry, but sorry Hilton, that doesn't make up for having to pack up three kids, a travel crib, and move, not to mention staying farther away from our destination that weekend. All in all, this was a customer service disaster.
- Official Description (provided by the hotel):
- Homewood Suites by Hilton Plano/Richardson is an all-suite property conveniently located in the Plano Technology Crossroads area. 108 suites, including 24 two-bedroom suites, the Homewood Suites features fully-equipped kitchens, LCD HD TVs with premium channels, Herman Miller desk chairs, Neutrogena bath products, granite countertops, rich wood accents, property-wide complimentary high-speed internet access, laundry facility, business center, event space accommodating up to 60 guests, Fitness Center, and outdoor Sports Court, pool and spa. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Hilton Hotels Direct, Expedia, Priceline, Booking.com, Travelocity, Hotwire, HotelQuickly and getaroom.com so you can book your Homewood Suites by Hilton Plano-Richardson reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Homewood Suites By Hilton Plano-Richardson Hotel Plano
- Homewood Suites Plano
- Homewood Plano
- Plano Homewood Suites