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“Great Hotel, Excellent Staff”

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Holiday Inn Express Dallas North Tollway (N Plano)
Ranked #26 of 44 Hotels in Plano
New York
Level Contributor
3 reviews
3 hotel reviews
“Great Hotel, Excellent Staff”
5 of 5 bubbles Reviewed June 18, 2009

My brief stay in Plano, TX was very pleasent and comfortable at the Holiday Inn Express on Tollway and Parker. The hotel location was great. They offered Shuttle service to and from Presby Hospital and area restaurants. There were plenty of Restaurants to choose from. The hotel was located close to the Shops of Willow Bend. The rooms were very comfortable and the free breakfast was fantastic. The staff was very friendly and caring. Whenever I am in the area I will be back to this hotel.

Stayed May 2009, traveled on business
Helpful?
Thank worldtravellerusa1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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119 reviews from our community

Traveler rating
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    20
    10
    7
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • Japanese first
  • Polish first
  • Any
English first
Dallas, Texas
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed September 13, 2008

This Holiday Inn Express is in a very upscale neighborhood, and convient to shopping, restuarants, and highways. We stayed here for one night in September 2008. Check in was quick and efficient. Our requests of room type/location had been met. The room was about average for size/ammenities. We stayed in a king bedroom. The bathroom was a bit small, but okay for one night. The room had a small chair, and desk w/a chair. Overall it was very clean, and nice.

We did not make it down for breakfast, but it was the usual breakfast items you can find at all Holiday inn expresses.

Overall we felt safe and the room was nice and clean. There was a bit of noise from a group of High schoolers staying there, but other than that no complaints.

Highly recommend for a weekend stay!

  • Liked — Safe area, and clean
  • Disliked — Nothing!
  • Stayed September 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Business service (e.g., internet access)
Helpful?
Thank wrkout4life
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tulsa, Oklahoma
Level Contributor
72 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
1 of 5 bubbles Reviewed June 25, 2008

My family stayed in this hotel for a weekend in June. Its in the 3100 block of the North Dallas Tollway. The decor in this hotel is old and dated and the rooms and hallways smell like cigarette smoke. We had many minor problems during our stay. The first was when we arrived we ordered pizza to our room and when we went to buy soda at the vending machine in the hallway there wasn't any. All the machines were out on other floors too. It was this way for our entire stay. Another thing they were out of was coffee in the lobby. We ran out in our room, so we went downstairs. The desk clerk said they would make some more. Several hours passed and no coffee and none until the next morning when they made some. How hard is it to make coffee or give me another bag for the maker in my room? The lobby is also supposed to have cookies made daily, not here. They were old and stale and when I asked when they would make more the help at the front desk said they didn't know. I should have known something was up when I called for reservations to this hotel and the woman who answered couldn't speak English. Don't pay more than $40 for this place a night as you can do much better for a two star on priceline. We were forced to stay here based on a family gathering and it was a complete waste of our money.

  • Liked — The free breakfast
  • Disliked — The customer service was awful
  • Stayed June 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wdharrington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
3101_HIEPlano, Front Office Manager at Holiday Inn Express Dallas North Tollway (N Plano), responded to this review, December 13, 2010
As part of the new updated Holiday Inn Express & Suites in Plano, we would like to offer our apologies for your last stay with us back in 2008. However, you will be happy to know that since you stayed with us, we have updated our hotel with a $1 million dollar renovation including updating guest rooms, our lobby, and our great room which offers an outstanding breakfast. Awarded the IHG Best Renovation Award for 2010, we feel that our staff and our hotel have exceeded many expectations. We hope the next time you visit Plano, you stop by, we'll even greet you with a fresh cup of coffee and a warm chocolate chip cookie when you arrive.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Dallas North Tollway (N Plano)

Property: Holiday Inn Express Dallas North Tollway (N Plano)
Address: 3101 Dallas Pkwy, Plano, TX 75093-4714
Phone Number:
Location: United States > Texas > Plano
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #26 of 44 Hotels in Plano
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Dallas North Tollway (N Plano) 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
Recently the winner of the 2010 IHG Renovation Award, Holiday Inn Express and Suites N. Plano is pleased to offer guests a hotel that has undergone a $1 million dollar renovation and has updated its team with a renowned group of individuals that prides themselves in service, guest appreciation and above all, building relationships. With exceptional attention to detail in every room, in every amenity and in every conversation, you will feel like you are home at Holiday Inn Express & Suites N. Plano. ... more   less 
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Also Known As:
Holiday Inn Express n. Plano Hotel Plano
Plano Holiday Inn

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