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“Stayed here with conference group”

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Holiday Inn Express Dallas North Tollway (N Plano)
Ranked #29 of 46 Hotels in Plano
Reviewed February 19, 2013

[Please know there are Holiday Inn Expresses in East Plano and West Plano! Learned this the hard way!]
Stayed on the third floor with a conference group. Rooms were comfortable. Pillows labeled "hard" and "soft" for your convenience - although one was mislabled :)
Found modern-updated sinks in bathroom to be awkward: No room for your stuff! Even the in-room coffee service was in the main room because of it...with no outlet close by!
No fridge. No microwave.
GOOD breakfast! Eggs were great!
Enjoyed meeting in breakfast area a couple different times with friends; quite comfortable.
Staff was superb!

  • Stayed: February 2013, traveled on business
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1  Thank barleymow56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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76 - 82 of 122 reviews

Reviewed January 15, 2013

When I'm travelling on business to Plano, where our US office is located, I always try to stay here. The staff is friendly (sometimes more, some other times less) and the overall experience has been good. I like the breakfast (standard US breakfast), the clean and comfortable rooms, the wi-fi and all the HD-channels. Location is ok close to the Parkway.

  • Stayed: October 2012, traveled on business
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2  Thank stefanh207
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
3101_HIEPlano, General Manager at Holiday Inn Express Dallas North Tollway (N Plano), responded to this reviewResponded January 18, 2013

Hello
Thank you for taking the time to post a review for my hotel. I defiantly hope that the staff is always friendly and helpful. Please feel free to contact me is we ever show a “less friendly” side.
Thanks
CDennis
gm@hiplano.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 13, 2013

Good breakfast, English muffin sandwich, waffles, oat meal with multiple toppings. Great staff, nice clean rooms. Easy check in, we love the ambiance and decor. Rooms large, big screen TV. Hyatt does it right. Writing this review over coffee, not crowded, peaceful and nice.

Stayed: January 2013, traveled with family
1  Thank macsteve1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 11, 2012 via mobile

Nice comfortable beds i slept very well bathrooms were spacious enough kind Of loud but that shouldn't be that big of a problemUnique deceration it was very modern looking some may like it some may not pearsonoaly I loved it Excellent breakfast nice choice tasted very good

  • Stayed: November 2012
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Thank Skinner0427
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 29, 2012

Our company had a business meeting at the Holiday Inn Express in Plano. I worked long distance with Shivani Jodhka. She was phenomenal! Very organized and efficient, and a pleasure to work with. The service overall at the hotel was top notch, and everyone at the hotel went over and above. I've planned a number of these events across the country, and this hotel was the only one my boss wanted to make sure I gave an excellent review.

  • Stayed: October 2012, traveled on business
    • Value
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1  Thank Michelle731
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 9, 2012

We arrived late in the evening and left early so we didn't get to try the breakfast. The check in was quick, the clerk was friendly and the room was very clean and comfortable. We would definitely stay again.

Stayed: October 2012, traveled as a couple
Thank CometoTexasYall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 7, 2012

The decor was pretty cool. Definitely something different than a standard hotel. We stayed 2 nights and housekeeping never left any towels for us. The breakfast in the morning was the worst. It was over at 10, but expect everything to be gone around 9:30.

  • Stayed: August 2012, traveled with family
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Thank JanieT665
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Dallas North Tollway (N Plano), responded to this reviewResponded October 22, 2012

Dear Janie T,

Thank you for taking the time to review our property. I am pleased that you liked our hotel decor. We are hospitality professionals who pride ourselves on delivering world class customer service and it is my regret that we fail to deliver an exemplary performance in this context. I'm sorry to see you received service that was less than satisfactory. Please accept our apologies for any inconvenience it may have caused you. Thank you for staying with us and we all hope to have an opportunity to serve you again.

Sincerely,

Lera M
Case Manager
IHGCare

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Additional Information about Holiday Inn Express Dallas North Tollway (N Plano)

Address: 3101 Dallas Pkwy, Plano, TX 75093-4714
Phone Number:
Location: United States > Texas > Plano
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #29 of 46 Hotels in Plano
Price Range: $91 - $141 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Dallas North Tollway (N Plano) 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
Recently the winner of the 2010 IHG Renovation Award, Holiday Inn Express and Suites N. Plano is pleased to offer guests a hotel that has undergone a $1 million dollar renovation and has updated its team with a renowned group of individuals that prides themselves in service, guest appreciation and above all, building relationships. With exceptional attention to detail in every room, in every amenity and in every conversation, you will feel like you are home at Holiday Inn Express & Suites N. Plano. ... more   less 
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Also Known As:
Holiday Inn Express n. Plano Hotel Plano
Plano Holiday Inn

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