This was my first stay at this facility and definetly my last. I usually end up booking a decent room through Priceline but this is the worst experience I've ever had. I stayed here the weekend of march 8th 2013. We checked in at 6:15 p.m and a room was not clean yet we had to wait. Once the room was done we were given the key and I asked the cleaning lady exiting the room at the time if the linens were changed on the bed. She said no,that they are only changed every 7 days not when there is a new guest. I informed the front desk and requested new linens. We were leaving but would be back in a couple of hours to give the, time to do this. When we came back at 9 p.m. It was still not done. The linens, and only the sheets, not the mattress pad, blankets or pillowcases were finally changed at 10 p.m.
At this time a new night crew was coming so the request from the previous employee were not provided to the new crew. The door would not lock when we left the room and we were told a maintenance man would come on Sunday to repair the lock. Every time we left the room we had to take all of our belongings so they wouldn't be stolen. Neither our safety or personal comforts were a priority to this facility. I truly believe we got what we paid for and am so disappointed that Priceline saw this a a 2 star rating. It should not even be a hotel they send customers too.
Is you are ok with flea infested, dirty facilities at a cheap price, then this is the place for you.
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- Also Known As:
- Extended Stay Plano
- Plano Extended Stay