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“Terrific stay for the Traveler”

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Comfort Suites Plano
Ranked #21 of 44 Hotels in Plano
Wichita
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Terrific stay for the Traveler”
5 of 5 bubbles Reviewed August 8, 2013

Loved the rooms and convenience to restaurants. Clean and extra comfy beds here. As a business traveler this meets the needs and the price is very reasonable. Breakfast was homemade sausage gravy and biscuits one morning, not out of a can!

Room Tip: Second and Fourth floors were the same noise level. Quiet.
See more room tips
  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MSMOOT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuitesPlano, Public Relations Manager at Comfort Suites Plano, responded to this review, August 17, 2013
Thank you for your compliments in the review. Your comments will help the other tripadvisor members choose nice hotels like the comfort suites in plano.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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80 reviews from our community

Traveler rating
    37
    32
    5
    4
    2
See reviews for
26
13
4
22
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Sachse, Texas
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed July 21, 2013 via mobile

Clean rooms, good service. Nice indoor pool and hot tub... Full hot breakfast. Must stay if you are in the plano Richardson area. Also you will not go wrong since there are done nice restaurants across the highway.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank darac77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuitesPlano, Public Relations Manager at Comfort Suites Plano, responded to this review, August 17, 2013
Thank you staying with us, and the staff is always glad to hear the you enjoyed the hotel and the surrounding businesses. We hope to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
49 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed July 2, 2013

This was a last minute attempt to get out of the house locally. It was very late, and had tried several other local hotels. All prices were too much $$ considering the room stay would be less than 10 hours. Did a quick drive-by this locale, as had never stayed there. Greeted by a nice gentleman at the front desk. They had a room meeting my request, for a reasonable cost.

Our priority was a bed and some sleep. The beds were heavenly. They were comfortable and dreamy. The pillows were excellent, a variety to choose from. The sheets were soft and heavenly as well. Even if everything else has gone bad, the bed would of been worth the stay!

My only initial complaint was there was no ice machine on the floor we were on. I guess these days, for a 4 story hotel, they only put ice machines on 2 of the 4 floors. Aggravating when you just want to run down the hall quick to grab ice, but instead have to go to another floor.

This is a fairly new hotel, so was surprised at the level of noise in the hall floors, creeking, squeaking. Had no affect on our ability to sleep though, so no biggie. Floor must be wood vs concrete.

We slept thru breakfast due to our late arrival, so no comment there. We tried out the pool. It is a small indoor pool with hot tub. The pool water was too cold for swimming. The hot tub was ok, but not very hot.

Ran by the front desk upon checkout, just to make sure all ok. The desk clerk indicated the internet was down, so they could not print receipts or anything. Seems they should have a backup way to check folks out.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank linda g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuitesPlano, Public Relations Manager at Comfort Suites Plano, responded to this review, August 17, 2013
Thank you for comments and your experience at the hotel. We are gload to hear the bed and bedding were extremely comfortable and to your liking. However, I am sorry that the ice machines are not on the floors, and I will definitely find out why the the water was not heated in the pool. Please come back and visit us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Little Rock, Arkansas
Level Contributor
49 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed June 18, 2013

TL;DR: Room: A-, Facilities: A-, Service: B-

In town for a business trip for a few days, I booked a room at this hotel because the Homewood Suites across the street was full. I had booked the room for Monday and Tuesday night and made sure that I put that we would be arriving late Monday. Unfortunately, late Monday turned into early Tuesday and we didn't get in until around 4am.

After burning the midnight oil, we arrived to find out that they had cancelled our reservation because we hadn't shown up before midnight. While I understand the need to run audits and close out any rooms that aren't claimed, at the very least, they could have called and asked if we were indeed on the way. After a brief conversation with the night clerk, we were told that they had one room available for that night only and that they wouldn't be able to honor our original reservation. We said sure and decided to find a new place after we woke up.

Fast forward 4 hours and we start heading out to our meeting and to check out. While checking out, the morning clerk asked if we were checking out early and wanted to give up our room. Of course, we said no and were told we could keep our room. All is well, right? Well, not so much.

Fast forward a few hours and we are done with our meeting and returned to the hotel. Settling down, our group splits up with my co-worker going over to see a friend at Homewood. A few minutes later, I find myself with water rapidly rising from the toilet (i only used 3 pieces of paper!!!) so I call the front desk to ask maintenance to come up and take care of it. I was told to come down and get a plunger and that he/they wouldn't assist. Now, I'm not asking for them to come up and plunge a nasty toilet, but they could have at least sent someone up with the plunger. After picking up the plunger, I ask "should I just leave it in the room for housekeeping?" to which the clerk replied "no, just bring it back down here". Again, not a major inconvenience, but when you pay for service, you should get service -- even if its just someone dropping off a plunger.

As for the room itself, the beds were comfortable, the AC worked well and the unit was clean. My ONLY complaint about the room was the weak water pressure in the shower. The wifi was slow, but at least it was stable -- not fast enough for netflix however...so if you don't want to watch their TV, it may be a good idea to load your device with a few videos before you head this way.

Room Tip: Wifi is decent, but slow. if you watch netflix or other streaming video, may be a good idea to load...
See more room tips
  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dietrichmd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joel L, Manager at Comfort Suites Plano, responded to this review, June 30, 2014
Thank You for taking the time to go online an taking our survey an leaving a great comment. Your satisfaction is very important to us. We look forward to having you stay with us again in the future.

Kind Regards

Operations Manager
Comfort Suites
Plano, Texas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, DC
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed April 8, 2013

This location seems to have been recently renovated. The breakfast was surprisingly good and most of the staff was pleasant (although a few were new and untrained). The pool is a little small and while the location makes reaching dallas easy, the location is noisy since it is adjacent to a highway.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pkeafer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
College Station, Texas
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed March 22, 2013

Fellow Travelers, you'll really enjoy your stay. We checked in on Sat. afternoon. Our room had two very comfortable queen beds, a nice sitting area, a large bathroom, and a desk/work area. Everything looked new. The room was clean and comfy. The location is great, too, with restaurants in the vicinity. For the price, this was really a good deal.

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AggieAbroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dalton, Georgia
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed March 22, 2013

We stayed for 5 nights. Room was clean and spacious. Housekeeping was good. Had everything we needed. We had a great stay until the last night. 2 tour buses full of young adults came in. They all must have been booked on our floor. It was a nightmare. Some was hollering and beating on doors. Loud partying all night. As senior citizens, I was horrified. Called the front desk and desk clerk said he would check it out, but noise never let up. With no sleep, we left at 3:30 am to start home to Georgia. As walking by the front desk, no desk clerk to be found. Because of this, we'll never go back to this particular hotel.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cricket64_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Plano

Property: Comfort Suites Plano
Address: 2301 E President George Bush Hwy, Plano, TX 75074
Phone Number:
Location: United States > Texas > Plano
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #21 of 44 Hotels in Plano
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Plano 2.5*
Number of rooms: 76
Official Description (provided by the hotel):
The beautifully decorated Comfort Suites hotel, just off the President George Bush Turnpike, is centrally located in Plano, Texas. Our spacious, clean and decorated rooms feature microwaves, refrigerators, sofa sleepers, coffee makers, and more. ... more   less 
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