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“My home away from home”

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Extended Stay America - Dallas - Plano Parkway
Ranked #27 of 47 Hotels in Plano
Reviewed April 15, 2010

The staff treats you like family , if there is a concern or problem the reaction and timing is swift . You always see a warm smile , a happy face and very attentive front desk . I definitely left a piece of my heart and soul behind when I had to leave . This was my home away from home , and the staff definitely my adopted family .

  • Stayed: August 2009, traveled on business
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2  Thank spartacus65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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82 - 85 of 85 reviews

Reviewed March 2, 2010

I will mention first that despite everything I opted not to approach management or anything since I was ONLY staying here for one night because I was moving back to the area and needed to stay somewhere for ONE night until I got moved into my apartment the very next morning.

It was disgusting, I found NUMEROUS insects and found it humorous that the print on the comforter was insects as well. There was an overwhelming scent of smoke in the room and I never really felt secure given the door seemed to be made of particle board. I decided to stay here because I was offered a discount when booking; however, upon arrival, I was told I needed to go across the street (another hotel) to use the internet and print out the "coupon"...there was no coupon. A slight difference of $10, so I let it go, along with every other complaint. So, I may not have complained enough or received any kind of compensation from this hotel BUT, my experience was enough to keep me from EVER staying in a Homestead Suites ever again and I will continue to recommend others find another place to stay.

  • Stayed: October 2009, traveled solo
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4  Thank klg0816
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 3, 2009

I stay in alot of hotels for business purposes. This hotel has made the top of my list for home away from home. The staff is very friendly and very helpful. I recommend this one to anybody and everybody.

  • Stayed: February 2009, traveled on business
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2  Thank wait4ever3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
19
Reviewed August 4, 2003

I had stayed multiple times at the Mainstay Suites in Plano, Texas and loved it. The staff was friendly, they had a quick and easy check-in process using a self-service kiosk, and the atmosphere was quite cozy.
It was more like a home than a hotel.

Apparently, in June 2003, Mainstay was sold to Homestead Suites. I thought nothing of the changeover, thinking it would be in name only.
Not only is the kiosk gone and the check-in process lengthy, the service has depleted (only some of the original staff remains), and they changed much of the decor of the hotel making it more of a traditional hotel. All the elements that I loved about Mainstay are gone now.

Still, overall, the hotel is still a much better value than many 3 star hotels out there.

9  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Dallas - Plano Parkway

Address: 4709 W Plano Pkwy, Plano, TX 75093-5308 (Formerly Homestead Studio Suites)
Phone Number:
Location: United States > Texas > Plano
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #27 of 47 Hotels in Plano
Price Range: $69 - $95 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Dallas - Plano Parkway 2.5*
Number of rooms: 96
Reservation Options:
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Also Known As:
Homestead Studio Hotel Plano
Homestead Suites Plano
Homestead Plano
Plano Homestead Suites

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