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“Comfortable, Nice Lobby”

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Hyatt Place Dallas/Plano
Ranked #7 of 46 Hotels in Plano
Certificate of Excellence
Houston, Texas
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Comfortable, Nice Lobby”
Reviewed September 19, 2011

Nice spacious rooms with a living area with couch, desk, wet bar, and sleeping area. There were plenty of plugs for electronics around the room, but I could not find three prong plug by the bed for my laptop. I also could not watch TV while sitting at the desk because of where it was positioned. Otherwise, internet connection was very fast and worked all around the hotel. Their food cooked to order was surprising very good and available even in the middle of the night. Very convenient. Staff were quite friendly. Location is very good, near major roads. Bed wasn't the most comfortable, but it was good enough. There is free parking and internet which is great.

Room Tip: Higher floor.
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  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank tripasaurus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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355 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (50)
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English first
New York City, New York
Level 6 Contributor
101 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed May 22, 2011

The rooms are big and spacious. The gym is really lacking and the bar area downstairs is super small. I stopped staying here and started staying at Aloft down the tollway.

  • Stayed January 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yankeetravels27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maine
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 6, 2011

Hotel was fine apart from a heavily carb breakfast served. BEds and rooms were nice. The only other complaint was that the room was on the front and the spot lights lit up the room all night. I left an item in the room and called three times to find out if they had found the item. Each time I was told that someone would get back to me and they never did. I certainly understand that it is my problem that I left something, but in other hotels it has been so nice when they say they have found them and they will return them for the cost of postage.

  • Stayed April 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MaineHaley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albany, New York
1 review
Reviewed November 9, 2010

The room was spacious and the TV was good. But the mattress was bad, the entire bed shook with the slightest movement. The worst part though was the housekeeping, the lady cleaning the room cleaned the toilet with one glove on, cleaned the pot and then with the same glove and bare hands placed our drinking glasses and face towels in the room. It was disgusting. The front desk did not seem very concerned about this when I wife told them about this. Also the breakfast offering were very bare, almost like downmarket inn, that was fine with me since we did not eat a whole lot in the hotel.

  • Stayed November 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank p5harma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level 5 Contributor
90 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed October 4, 2010

Service was very good .Room clean and quiet. What more can you ask for? Oh yeah, a decent free breakfast. Definitely recommend.

  • Stayed September 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FLfromMN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 8, 2010

I booked this hotel via Expedia.com and had a horrible expierience with not only the hotel but also with Expedia when I called 4 times to complain after the hotel advised that they could not make any considerations (ie price reduction etc.) Due to the fact I booked via a third party (Expedia disputes this comment from the hotel as false stating the hotel can make considerations) at the end of the day both entities point the finger at eachother.
So here are the issues with the hotel:
1. The first night we check in when we return to the hotel after 1:30 AM we discover that the sliding mechanical doors that open from the street to the lobby are locked. A note is taped to each door stating that the doors are locked from 1:30 AM and reopen at 6:00 AM. A fact that was never shared with us at check in. So we try to use the key card reader in the lobby to gain enterance only to discover it does not work. We proceed to ring the bell in the lobby for 20 minutes and no- one comes to the door....after 20 minutes we begin to bang on the doors when finally a hotel employee let's us in. She states there is only one hotel employee on over night and that the key card reader in the vestabule is broken and has been for awhile. BUT the side and back door key card readers do work and we can get in that way.
NOTE: LADIES, FEEL FREE TO WANDER AROUND THE BACK AND SIDES OF THE HOTEL IN THE DARK TO GAIN ENTERANCE TO THIS HOTEL AFTER 1:30 AM.....THIS HYATT IS CLEARLY SAFETY FIRST!

2. That same night after we finally. Gain enterance to the hotel and go to our room we turn down the bed to find soiled linens. The bed had never been changed. We call the front desk and are advised that we either pack all of our belongings and switch rooms (this at 2:30 AM....because they have no staff) or wait until the next day. After a full day of traveling we sleep on the couch.
The room was cleaned the next day.

3. Day 4 room never cleaned. At 6:00 PM as I'm leaving for dinner I stop at the front desk and tell them the room was never cleaned,beds remained un made, wet towels remain on bathroom floor. I ask that we get clean towels at minimum. Weretun to hotel at 11:00 PM, clean towels are piled on sink, bed remain un made and wet towels remain on bathroom floor.
( Did I mention that now only one of the hotel's two elevators are working?)

4. Amen check out day arrives...and as we are showering and getting ready to leave...we have no electricity. Can't check out formally, can't obtain a receipt and in the general chaos we are unable to speak to a manager, but the front desk clerk promises to have noted all the issues we experienced during our stay to the manager.

And after all four calls to Expedia and reporting the issues directly to the hotel staff no price reduction or compensation was extended. My advise is do not stay at the Hyatt Place Plano Texas and do not book travel with Expedia. Both deliver sub standard customer service.

  • Stayed September 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NewYorker10001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, Texas
Level 1 Contributor
4 reviews
3 hotel reviews
Reviewed August 22, 2010

Booked this via a discount website, the one you book then you find out the place; what a nice surprise. This place was great, nice clean room, great fitness area and pool. Walking distance to grocery store and nice restaurant. Breakfast was adequate and coffee was good. Try to get a deal on this place, this is a $145 night place.

  • Stayed August 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ncpllc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Place Dallas/Plano

Property: Hyatt Place Dallas/Plano
Address: 3100 Dallas Pkwy, Plano, TX 75093-4713 (Formerly AmeriSuites Dallas/Plano)
Location: United States > Texas > Plano
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Plano
#7 Family Hotel in Plano
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place Dallas/Plano 3*
Number of rooms: 127
Reservation Options:
TripAdvisor is proud to partner with Hyatt Hotels Corporation, Booking.com, Travelocity, Hotels.com, Orbitz, Priceline, Expedia, Cancelon, Hotwire, getaroom.com and HotelQuickly so you can book your Hyatt Place Dallas/Plano reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Amerisuites Hyatt Place Plano Hotel Plano
Hyatt Place Plano
Amerisuites Plano
Hyatt Plano
Plano Hyatt
Plano Amerisuites

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