I've stayed here a couple of times before without any problems. When I called from San Antonio to make a reservation, the clerk told me I had given too many numbers for my credit card. When I showed up, I was told the charge would be $6 higher than the walk-in rate posted on the sign outside. My request for a non-smoking room got me a room with cigarette burns every inch around the edge of the bedside tables. When asked if rates had gone up, I got the run around from the same receptionist who had taken my reservation. She told me I had paid $43 in Sep when, in fact, I had paid $34 and took out the receipt to prove it. She then proceeded to tell me I was "disrespecting"
her. Clerks with attitude just make my day after a 900 mile drive! The owner didn't have the guts to talk with me about any of this. I left the next day and will dispute the additional charge with my credit card company as well as making a complaint to the chain's national headquarters.
- Official Description (provided by the hotel):
- This Texas Inn & Suites is located in the beautiful Rio Grande Valley city of Pharr, Texas, just 1 mile from the city of McAllen. Our charming facility offers spacious guest rooms and suites. All suites are equipped with sofa, some with jacuzzi. We also offer ADA compliant guest rooms. Whether you are traveling for business or pleasure our facility is conveniently located close to restaurants, businesses, and local landmarks. We are less than a mile away from Basilica of Our Lady of San Juan Del Valle-National Shrine. The McAllen Miller Airport is only five miles away. Tourists and day trippers will find dozens of interesting attractions. Shopping and dining in Mexico are less than five minutes away. Beach goers will enjoy the crystal blue ocean and the warm glistening sand of South Padre Island, only an hour and a half drive away. We serve a complimentary continental breakfast each morning. All guest rooms, suites and ADA compliant rooms are furnished with wired and wireless high-speed Internet access, microwave, mini-fridge, cable TV, hairdryer, iron, ironing board, complimentary local calls, international direct calls, and wake-up service. Our lobby and front desk are open 24 hours. Fax and copy service is available at the front desk. Relax in our outdoor pool. A fresh breeze is blowing through the Rio Grande Valley, bringing with it infinite opportunities. Come and stay at our facility, you are bound to find what you are looking for at the Texas Inn & Suites in Pharr, Texas. ... more less
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