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Reviewed October 26, 2013

We were driving from Phoenix to Dallas and stopped in Pecos for the night. The hotel was undergoing major remodeling. We asked the girl at the front desk if she could show us a room with two double beds, so we could determine if this would accomodate us. She was very busy talking (flirting with) to what looked like one of the workers on the remodel. She gave us a key and room number to go look at. The room had one king size bed - not doubles. Everyone makes mistakes, so we went back to the front desk where she was still flirting with the guy and told her what happened. She apologized and gave us another key to a different room. When we arrived at this room, we found that it was occupied by another party. Back to the front desk. Third time's a charm, right? Wrong. She gave us yet another key to another room, and upon checking that room, it was also occupied. That is when we went back to the front desk (where she was STILL engaged in conversation) and said we were going to the Holiday Inn Express down the street. She just shrugged and said OK. The Holiday Inn was a little more expensive, but well worth it.

Room Tip: Don't stay here.
  • Stayed: October 2013, traveled with family
    • Cleanliness
    • Service
Thank Greg S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan G, General Manager at Quality Inn, responded to this reviewResponded March 26, 2014

I apologize for your stay, we have changed management and staff, we are completly renovated, we would love to have your business back..

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Reviewed October 16, 2013

I went to Pecos, Tx on a business trip.. The hotel is getting a makeover. The Staff and The General Manager were very friendly and helpful. I would recommend this Hotel to anyone that visits Pecos,TX. This Hotel has a restaurant and a bar. It is located right off interstate 20.

  • Stayed: September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Karla R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan G, General Manager at Quality Inn, responded to this reviewResponded March 26, 2014

Thank you for the great comments, we are getting better and we are completly renovated, hope to see you so..

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Reviewed August 14, 2013

Traveling alone with my daughter and it was too late to go any further. Well past midnight. No other place had rooms available. The room had several stains on the ceiling. One can of paint would have been more than enough to repaint the entire ceiling. The carpet worn and stained. Doors with major chunks out of them. Very run down in all aspects. In the morning, although we didn't use the pool, we did look it over. Very obviously in need of some repair. Huge chunks missing along the edges. As far as pool furniture, there was ONE chair which didn't appear to be in decent shape. The breakfast selections were good. Eggs, sausage, waffles, biscuits and gravy, along with the cold cereals and pastries. On our way back to our room, we past a "gentleman" who appeared to be the manager. We received no greeting from him even after we said good morning. He gave the impression that he did not care that he had guests. No smile, more of a scowl. Upon returning to the room to shower and check out, we found a nearly two inch roach all the wall in the shower. We couldn't get out of this place fast enough. While taking our things to the car, I saw that housekeeping had set clean sheets outside the door of one of the rooms, and the hall carpet was filthy. Housekeeping was two rooms down cleaning another room. The only decent thing was the breakfast and a few of the staff. If the guests have to put up with this lack of quality, I can understand why the staff is not friendlier. Without taking the roach into consideration, this place is far overpriced. $139?? This place isn't even worth $50!! I stayed in a much newer La Quinta in another town on this trip and didn't pay this price. This place robs it's guests in all aspects. We took a picture of the roach and will be sending a complaint to their corporate office. If I could give negative ratings on this place I would!

  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Santeebratsmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan G, General Manager at Quality Inn, responded to this reviewResponded March 26, 2014

I apologize for the bad stay you had here, we are under new mangement and also we are completly renovated, hope you give us another chance, and i will be here to help you

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Reviewed August 9, 2013

We stayed here more or less out of necessity. It was late and other hotels were full. We found a room at Quality Inn - it was $139.00 a night. This place is a unbelievably run-down and dirty. The room smelled, was old, not clean etc., etc. Had we not been so tired would have gone on to Fort Stockton. To ask $139.00 a night is incredible. I think they fill their rooms with folks working in the oil fields. DO NOT STAY here!!!! Would have been bad even for $49.00 a night. You have been warned.

Room Tip: There is NOT a good room!
  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Gary L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan G, General Manager at Quality Inn, responded to this reviewResponded March 26, 2014

I apologize for your stay here, we are under new management and we have completly rennovated our property, hope you give us another chance.. hope to see you soon

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Reviewed November 14, 2017 via mobile
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Stayed: November 2017, traveled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan G, General Manager at Quality Inn, responded to this reviewResponded December 27, 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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