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“Hopefully a fluke”
3 of 5 bubbles Review of Steak 'n Shake

Steak 'n Shake
Ranked #167 of 229 Restaurants in Pearland
Cuisines: American, Fast Food
More restaurant details
Restaurant details
Good for: Dining on a budget, Families with children
Dining options: Late Night, Dinner, Lunch, Seating, Takeout, Waitstaff, Wheelchair Accessible
Description: Steak ‘n Shake is a classic American brand famous for the Original Steakburger™ and hand-dipped Milk Shakes. Stop in today for breakfast, lunch, dinner or late night. Dine in, drive thru or carryout.
Houston, Texas
Level Contributor
49 reviews
27 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
“Hopefully a fluke”
3 of 5 bubbles Reviewed July 11, 2013 via mobile

Have been here with good results, this time service was bad. they took our drink orders and forgot my daughters shake. then came back and took our orders and everyone got their food but me. When I asked I was told they never made it and would get it, yeah after everyone else was done eating and brought it to me and it was not as tasty as it was in the past

The restaurant was not busy when we were there so not sure why they had problems that day

  • Visited July 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank scouter96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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39 reviews from our community

Visitor rating
    4
    6
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    12
    7
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Lufkin, Texas, United States
Level Contributor
57 reviews
37 restaurant reviews
common_n_restaurant_reviews_1bd8 28 helpful votes
“45 minutes for a $4 burger!”
1 of 5 bubbles Reviewed May 25, 2013 via mobile

We came here thinking it would be fast. We were seated quickly and they got our drinks and our orders were taken. Then we didn't see our waitress for 30 minutes at which point she fly by, asked if we needed anything and and left before we could answer. 15 minutes later our food came out. And it wasnt that busy!! The burger was good, but nowhere near good enough to wait 45 minutes for. Won't be back to that location!

  • Visited May 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank green_eyed_mommy_79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
47 reviews
33 restaurant reviews
common_n_restaurant_reviews_1bd8 37 helpful votes
“Need Supervision”
2 of 5 bubbles Reviewed May 10, 2013 via mobile

This restaurant was like a circus! At least 15 people working and not a single person working the dining room. Every employee was in the kitchen. There were 3 girls supposed to be waitresses but all they did was stand behind the heat lamps for the plates to come out to place. As I waited for some service, I sat here and watched this cook stuffing his face with French fries as both managers were in the back. This kid would look around and see if the managers were back yet nod go for another bite! I love those steak burgers but refuse to sit here and watch the madness. Needs to be more accountability and management needs to step up before this place becomes a ghost town due to poor management.

  • Visited May 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Jeremy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
97 reviews
66 restaurant reviews
common_n_restaurant_reviews_1bd8 31 helpful votes
“Real Disappointment”
2 of 5 bubbles Reviewed March 24, 2013

I grew up eating S&S and loving it. The Pearland location is dirty and poorly operated. Seems like there are 15 people in the back cooking and only 1 persons serving. And, it does not appear that anyone is cleaning. Waited 20 minutes for a table, with 3-4 dirty tables waiting to be cleaned. Have sent pretty much the same review to the corporate office.

Visited February 2013
Helpful?
Thank Garry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
49 reviews
27 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
“great burger place”
4 of 5 bubbles Reviewed January 25, 2013

visited here a few weeks after it opened during lunch...... standing room only and able to find bar seats. manager came over and spoke to us and that was a plus. food and shakes were great and will be back again

Visited November 2012
Helpful?
Thank scouter96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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