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“Good value for the money”

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Holiday Inn Express Pearland
Ranked #9 of 11 Hotels in Pearland
Dallas
Level 4 Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Good value for the money”
Reviewed July 8, 2013

Stayed there on business for a couple of nights. Got a corporate rate of $84. The hotel staff was very friendly. Three people in my group all had issues with hot water. You had to know the "trick" to get hot water in the shower. It was plumed backwards, but simply turning the handle the other way was not sufficient. You had to turn the handle to hot (but on the cold side) then pull to turn on... The lady at the front desk made it sound like this was a common problem and she knew exactly what I was talking about.

The hotel was clean and well kept. The pool area looked nice, however I did not go outside to visit the area. My room was clean and nice. The temperature never got below 73 degrees, though I set it for much lower.

Breakfast was just ok. Had the usual assortment of cereals, bagels, bisquets. The eggs were very strange looking, I did hear that the waffels were good. There was plenty to choose from with each selection, just the basics...For the price it was a good selection.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank planopearl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Pearland, responded to this review, July 24, 2013
Dear planopearl,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our staff and breakfast.

However, We’re sorry we fell below your expectation regarding the shower experience. We will look into this point. We are confident the necessary adjustments will be made, in order to ensure complete guest satisfaction. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
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76 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
San Antonio, Texas
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 23, 2013

The one-star rating is only for the superb service under pressure by Dashawnti Cloud. All other aspects deserve negative ratings. We are Priority Club members because our select basketball team travels and stays in this chain. At this location, there was lack of staff and supplies. No towels to distribute Friday, no pull-out sofa bedding and no cinnamon rolls. Broken doors, light fixtures and drawers were also issues shared by us and fellow travelers. The breakfast was extremely limited. The rooms felt a little dirty. Also, no turtle food! We wanted to ask for money back but Dashawnti had done most all she could this stay. We are executing a refund and club points.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Baylorgirl90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Pearland, responded to this review, July 9, 2013
Dear Baylorgirl90,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
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Level 4 Contributor
45 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 7, 2013

What stands out the most to me was that the staff of this hotel was very helpful and accommodating at every turn. A lot of restaurants not to far away. Good rooms good breakfast. Nothing to complain about.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Perk1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim V, Manager at Holiday Inn Express Pearland, responded to this review, January 21, 2014
Thank you for staying at the Holiday Inn Express in Pearland, TX on N Main Street. We appreciate your positive feedback and value your opinion. I hope you will stay with us again on your next visit.
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Pasadena, Texas
2 reviews
Reviewed May 31, 2013

Very friendly and helpful staff members and managment. Ashley Mendoza when above and beyond her duties to make sure my family and I were well taking care of. Hotel rooms were clean and very spacious. Everytime something was need the staff was more than happy to help.
And the breakfast excellent choices for kids. Our stay couldnt have been any better thank you Holiday Inn and Suties Pearland cant wait to vist again soon.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rick r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim V, Manager at Holiday Inn Express Pearland, responded to this review, January 21, 2014
It was a pleasure to hear your stay with us was a pleasant one. We appreciate your positive feedback and hope you will visit us again on your next visit to the Pearland area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level 5 Contributor
54 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed May 28, 2013

The motto of this hotel appears to be, "If its broke, don't bother to fix it" Stayed twice for location convienience. The staff were friendly but seemed shocked when I asked for my laundry to be done (using the laundry bags and tickets from the room) Laundry then took 3 days plus to get back on more than one occasion. Varying reasons given, although I suspect that it was left in the back office for two days before being actioned, I would then have to chase it up twice a day to get it done.
The first time I visited the ice machine and running machine was out of order. The second time I visted a couple of months later, still out of order. Pool out of action and dirty.

There is also a dirty pool in front of the hotel, with rubbish and tortoises in it.

Rooms were fine and cleaned ok.

Average accomodation, for business use. Dont go on Holiday here!!!!!!!!!!!

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank stuartnufc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Pearland, responded to this review, June 12, 2013
Dear stuartnufc,

Thank you very much for taking the time to share your comments online. I'm sorry your stay was negatively affected by the service that you received from our staff and the condition of the pool was sub standard. This is definitely not up to our standards and we are constantly working on improving the quality of service provided. We will use your comments to improve on our efforts.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Pam G
Case Manager
IHGCare
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Lanaken, Belgium
Level 4 Contributor
33 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed April 17, 2013 via mobile

Stayed only for one night in this hotel. The room was clean and nice, no compaints there. I was on the ground floor and the noise of others coming in and going out through the side entrance was a bit loud in the room, but I could sleep well.
The staff is nice and helpful.
The hotel is about 25 mins drive from Houston downtown. There is nothing nearby, and unfortunately no bar in the hotel either.
Therefore 130$(inc. tax) is a bit high for it in my opinion.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Voltunkegyparan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim V, Manager at Holiday Inn Express Pearland, responded to this review, January 21, 2014
Thank you for your feedback. The next time you are in the area please allow us to recommend some of our local pubs or sports bars. We are pleased to hear your stay was a pleasant one and hope you will visit us again the next time you are in Pearland.
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Level 3 Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 11, 2013

Stay here on business,really nice staff!! They really handled my every need whatever the need was. The hotel was never unorganized at any point of my stays!! Thanks for making me stay comfortable! I will try me best to make reservation at this location again if my work brings me back to Pearland area again..........

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ricowash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim V, General Manager at Holiday Inn Express Pearland, responded to this review, January 21, 2014
We appreciate your positive feedback. We pride our self on providing outstanding customer service and I am glad all of our efforts met all your expectations. I hope you will visit us again!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Pearland

Property: Holiday Inn Express Pearland
Address: 1702 N Main St, Pearland, TX 77581-2806
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Pearland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 11 Hotels in Pearland
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Pearland 2.5*
Number of rooms: 58
Official Description (provided by the hotel):
Welcome to theHoliday Inn Express Hotel & Suites. Located just five minutes from the Houston Hobby Airport, the Holiday Inn Express Hotel & Suites is your best choice in Pearland. You ll find the things that are important to weather you re here for business or pleasure. Corporations located within 10 miles are Aggreko, Turbo Care, Cap Rock Communications, Weatherford, Baker Hughes,Rowan Companies Inc. and Profax. Reliant Stadium, MD Anderson Texas Medical Center. We are 20 minutes from downtown Houston, Toyota Center, George R. Brown Convention Center, and Houston night life. The Holiday Inn Express Hotel & Suites is the ideal destination. Imagine having all the space and tools you need for business, high speed internet, a specialized work area in your room, and plenty of electrical outlets. The Business Center is there for copies, faxing and support. And, if you re here for pleasure you are just minutes away from outstanding shopping, dining, entertainment and all the adventures that Pearland has in store. No matter what brings you to the Holiday Inn Express Hotel & Suites your room is your personal retreat. The Key word is comfort with luxurious bedding, modern décor and all the cable, sports and movies channels you need.The Holiday Inn Express Hotel & Suites is a favorite for business and leisure visitors to Pearland and we want to become your favorite too. ... more   less 
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Also Known As:
Holiday Inn Express Pearland Hotel Pearland
Holiday Inn Pearland
Pearland Holiday Inn

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