Me and my boyfriend recently stayed here for a little getaway trip. I've always had great experiences at holiday inn express hotels in the past so I figured this would be no different. When we arrived we were greeted by a really nice employee at the front desk who was helpful and more friendly than most front desk clerks. Now I had booked this hotel using hiexpress.com which is the hotel Chain's personal website. I booked a king suite. When we got up to the room it was a double bed room. We had gotten their around 9pm so we were tired and didn't feel like trying to fix the situation that night because at least we had somewhere to sleep. Then I went to use the restroom and their was a golf-sized lint ball with hair included in the toilet just sitting there. That was probably the most disgusting thing I have ever experienced in a hotel. And just as a side note the carpet didn't appear to have been vacuumed at all. Now the beds were really comfortable and we did get a good night rest. The next morning I checked out and the hotel clerk asked how my stay was and I'm really not one to complain because I work in hospitality myself and understand how it is. However I felt that my stay was not up to par like it had been the numerous other times I have stayed at HI Express. I informed her about my problems and she seemed surprised but very understanding. She said they would be making adjustments to my credit card for my unpleasant stay. She said they would be in touch with me but I still haven't received a call and my credit card charge has not changed. And by the way they didn't have cinnamon rolls at breakfast! Which I always look forward to while staying at this hotel. The service was great though so I would maybe not stay at this hotel in particular again because it wasn't as clean as I would prefer and I didn't get the room I had booked but definitely with another HI express. However the price was a steal!
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- Also Known As:
- Holiday Inn Express Houston South - Pearland Hotel Pearland