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“Foam beds hurt back.”

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Hilton Garden Inn Houston/Pearland
Ranked #1 of 11 Hotels in Pearland
Certificate of Excellence
Machesney Park, Illinois
Level 1 Contributor
3 reviews
“Foam beds hurt back.”
Reviewed March 25, 2013

Foam beds hurt our backs, Breakfast was not included in room rate, the breakfast was over priced, and the breakfast was only average at best. Would not stay again unless other none foam beds were available.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Greg K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PearlandHGI, Director of Sales at Hilton Garden Inn Houston/Pearland, responded to this review, March 26, 2013
Were sorry that our self-adjusting Garden Sleep System beds didn't give you a good night sleep. When guest check in we try to familiarized the system with all of our guest as how you have to adjust both sides and then wait a few minutes so the bed can adjust to the level of firmness that you set it to. Our hot made to order breakfast is like going to your favorite breakfast dinner where you can enjoy made to order omelets, french toast, pancakes, waffles, crispy bacon and country sausage and biscuits. Of course, we also have fresh fruit, muffins, and a variety of cereals for those wishing something lighter for breakfast. Hope you had a chance to visit our Precor workout facility, it is hugely popular among our guest! Our 24 hour Pavilion Pantry is sure to have something in it for everyone!

Safe travel and we hope to see you soon!
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490 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (42)
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English first
Atlanta, Georgia
Level 5 Contributor
52 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed March 23, 2013 via mobile

I am a Hilton elite member, but often frequent other properties because Hilton always seems to drop the ball, even when it's rated 4-5 stars. That's not the case with this property, I absolutely loved this hotel. Upon entrance I was greeted by the very friendly service desk agent who immediately contacted housekeeping upon my arrival in order to honor my early check-in request at 10 AM. The location is excellent, just 15 minutes from the airport, the lobby Decor is amazing, the actual room was nice and fresh smelling, clean and large and the nicest touches are free wifi and a fridge/microwave. The bathroom was very nice with faux granite counters and a nice glass bathtub instead of a mildewy shower curtain, which I hate. The bed was very comfortable and had the ability to modify firmness to suit my sleeping needs. The only two exceptions that would keep this property from being five stars are the flimsy pillows and the very thin walls, you can hear your neighbors and the elevator from the actual room. I did not actually eat in the restaurant, but from the frequent crowd the food must've been very good. I can't say enough great things about the staff or the managers on duty and look forward to visiting again soon.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ladeep0110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PearlandHGI, Director of Sales at Hilton Garden Inn Houston/Pearland, responded to this review, March 25, 2013
Thank you for your kind words regarding our Hotel. Each team member tries very hard to assure that each visit meets or exceeds the guest's expectations. Hope you had a chance to sit by the fireplace in the lobby and just take a few minutes to relax after a long day. Just 10 minutes away from downtown Houston and the Texas Medical Center or Relaint Stadium we are the perfect location to everything! Enjoy shopping at the Pearland Town Center less than 5 minutes away and then come back and enjoy a great meal from our Restaurant or take advantage of the evening room service.

Safe Travel and we hope to see you soon!
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Chicago, Illinois
1 review
Reviewed March 11, 2013

I really enjoyed my stay at the Hilton Garden Inn Pearland. I came to town for a friend's wedding and I had a great stay. The decor was awesome and the staff was very friendly and helpful. The rooms are very cozy and comfortable. my breakfast was delicious. I recommend their services.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChanterPud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PearlandHGI, Director of Sales at Hilton Garden Inn Houston/Pearland, responded to this review, March 13, 2013
Thank you for your kind words regarding the Hotel, we appreciate them very much. It is always our goal to greet everyone with a warm friendly hello and hope they consider us their "home away from home". We have recentlyswitched cable providers for our 26" flat screen TV's and now have a wide variety of HD channels. We hope you enjoyed eating in our Restaurant or took advantage of our evening room service that serves our guest daily. Just minutes from great shopping and a variety of restaurants and downtown Houston we are in a great location for anything you might need.

Safe travel and we hope to see you soon!
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Clinton TN
Level 6 Contributor
134 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed March 5, 2013

The location was good for the work i was there to do. The dial a matic bed can go. The adjustment dial did very little and the bed was not very comfortable. These beds work ok when new, but I don’t see the point once they are a 1 year old. Prefer Hampton inn beds. Breakfast is very good if you’re an HH member with Gold or above status. Then it is complementary, otherwise it's $12.95 and for the average person that’s a bit steep. I saw a Hampton inn not fare away, will probably go there next time for the better bed. The Hilton Garden inn would be better if i went with family.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bart2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PearlandHGI, Director of Sales at Hilton Garden Inn Houston/Pearland, responded to this review, March 6, 2013
We are so happy that you found the Hotel to be friendly and welcoming! Our self-adjusting Garden Sleep System provides a choice for everyone and just takes 5 minutes to adjust to your settings once you make your selection. Our hot made to order breakfast is a real treat with made to order omlettes, waffles, pancakes and yummy french toast and of course a huge selelction of fresh muffins, breads and fresh fruit. Just minutes away from a wide variety of restaurants and great shopping were the perfect location for your next trip. Don't forget to take advantage of our Great American Grill Restaurant and Bar, evening room service and free wireless high-speed internet.

Safe Travel!
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Hawthorne, New York
Level 4 Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed February 26, 2013

What can I say. This hotel is up to Hilton's standards. The rooms are spotless, the food is excellent - Everyone is happy with it. There are lots of food options on the menu and the best thing is the staff is super. If you are up to it, I would stay a bit further from the Methodist Medical Center to receive the stellar service and amenities you don't get from the Marriott's in the Medical Center area. I am always happy with The Hilton.

Room Tip: I always choose a room on a higher floor away from the elevator.
See more room tips
  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank merishore25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PearlandHGI, Director of Sales at Hilton Garden Inn Houston/Pearland, responded to this review, February 27, 2013
Thank you for your recent response. Just being 10 minutes from the world renowned Texas Medical Center we are in a great location for no mater what your needs are. So glad you enjoyed the great food from the Great American Grill as they have a wonderful selection and our hot made to order breakfast is a huge crowd pleaser. Wheather you are meeting friends or clients at the bar or enjoying a nice relaxing meal in the restaurant, we think you will find what you are looking for. We take great pride in always providing our guest with the cleanest possible rooms when they stay with us and we guarantee you will always be welcomed with a warm hello.

Safe Travel and we hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Valparaiso, Indiana
Level 6 Contributor
70 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed February 24, 2013

I recently joined my husband on a business trip to Houston Texas. Upon a recommendation of some friends, we stayed in Pearland. The Hilton Garden Inn is new, clean and a great location! It's located 25 mins. outside of Houston and not far from the airport. Making travel days hassle free! I'm an avid runner, so I was able to leave the Hilton, cross the street into beautiful a subdivision and run. There are restaurants, grocery stores and shopping areas nearby.

I was pleased with this Hilton, the service was great, rooms are new and nicely decorated, the beds are extremely comfortable and the hotel itself was quiet. Our only complaint was that the bathroom did not have an exhaust fan. Other than that, I give this hotel two thumbs up. They also have a salt water pool which we did not have time to take advantage of. The lobby area was clean and inviting. We'd stay here again, no doubt and we are picky when it comes to hotels.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank boilerbabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PearlandHGI, Director of Sales at Hilton Garden Inn Houston/Pearland, responded to this review, February 25, 2013
Thank you for your kind words regarding our Hotel. The entire team works really hard to assure that every guest has a great experience during their stay. Being perfectly located, we are close to everything! Just 10 miles from downtown Houston or Reliant Stadium, 15 miles from the Galleria and less than 5 minutes to Pearland Town Center, we have it all. I hope you had the chance to eat in our Restaurant or take advantage of our room service during your stay with us as well.

We wish you safe travel and hope to see you again really soon.
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Houston, Texas
1 review
Reviewed February 24, 2013

Stayed a few days. The property is very nicely kept clean and the staff is extremely friendly and courteous specially at the Front Desk. Located in a newly developed area of the growing Pearland suburb just south of the medical center and downtown Houston areas. Best value for price for a Hilton property.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank esjayou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PearlandHGI, Director of Sales at Hilton Garden Inn Houston/Pearland, responded to this review, February 25, 2013
Thank you for your recent comments, we are delighted you enjoyed your stay with us. The entire team works hard to guarantee that every guest is greeted with a smile and a warm Texas hello. We are just minutes away from great shopping and dozens of great restaurants with a huge variety to choose from.

Hope to see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Houston/Pearland

Property: Hilton Garden Inn Houston/Pearland
Address: 12101 Shadow Creek Pkwy, Pearland, TX 77584-7288
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Pearland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 11 Hotels in Pearland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Houston/Pearland 3*
Number of rooms: 137
Official Description (provided by the hotel):
The Hilton Garden Inn Houston-Pearland is a hotel and conference center. Each hotel room and suite features an adjustable bed, microwave, refrigerator, and free WiFi. There is 6000 sq. ft. of meeting space, AV equipment rental, catering services, and a 24-hour business center. Enjoy breakfast and dinner in the onsite restaurant, The Great American Grill. Evening room service is also available. Other premium amenities include a saltwater pool, 24-hour fitness center, and 24-hour convenience store onsite. ... more   less 
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Also Known As:
Hilton Garden Inn Houston/Pearland Hotel Pearland

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