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“Excellent Stay. Wonderful Staff”

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Hilton Garden Inn Houston/Pearland
Ranked #1 of 11 Hotels in Pearland
Certificate of Excellence
Houston, Texas
1 review
“Excellent Stay. Wonderful Staff”
Reviewed February 24, 2013

Stayed a few days. The property is very nicely kept clean and the staff is extremely friendly and courteous specially at the Front Desk. Located in a newly developed area of the growing Pearland suburb just south of the medical center and downtown Houston areas. Best value for price for a Hilton property.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank esjayou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PearlandHGI, Director of Sales at Hilton Garden Inn Houston/Pearland, responded to this review, February 25, 2013
Thank you for your recent comments, we are delighted you enjoyed your stay with us. The entire team works hard to guarantee that every guest is greeted with a smile and a warm Texas hello. We are just minutes away from great shopping and dozens of great restaurants with a huge variety to choose from.

Hope to see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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499 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
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English first
jackson
Level 3 Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 24, 2013

For the most part the staff was quite helpful and cheerful. There was one person on the brealfast waite staff not so much. The room was clean and fresh smelling. The beds are different, and feel hard at first. But after you get situated, they are very nice.

Room Tip: Stay out of 516.
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  • Stayed February 2013, traveled on business
    • Value
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Helpful?
Thank klitfin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PearlandHGI, Director of Sales at Hilton Garden Inn Houston/Pearland, responded to this review, February 25, 2013
We are so glad you enjoyed your stay with us! Located inside the Master Planned community of Shadow Creek Ranch your visit is guaranteed to be quiet and relaxing. We hope you enjoyed our self-adjusting Garden Sleep System beds in all of our rooms where you are in control of how firm or soft you would like your bed. Just 10 minutes away from Downtown Houston or Reliant Staduim and less than 5 minutes away from Pearland Town Center, we are perfectly located to everything.

Safe Travel and we hope to see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
1 review
Reviewed February 20, 2013

When arriving to the hotel the carpet had food and crumbs all over it. The rooms were extremely small and the beds are suppose to adjust to your body but are extremely uncomfortable. When the room adjusted to the desired temperature the AC made loud noises waking me up at least five times that night. The staff at the hotel were very friendly however the staff that helped me over the phone were rather rude. I wanted to change the dates for my reservation and ended up paying twice for one night stay at this hotel putting the cherry on top for a horrible experience.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank FranciscaRS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PearlandHGI, Director of Sales at Hilton Garden Inn Houston/Pearland, responded to this review, February 22, 2013
We are so sorry that you had an unpleasant experience, as we really do try to make sure every guest feels like our hotel is there home away from home. We take great pride in making sure every room, every hallway and meeting space gets the white glove treatment several times a day. We hope that you will visit us again as we assure you we will go above and beyond, to make your stay is a great experience and stand by our 100% Satisfaction Guarantee .
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Fort Collins, Colorado
1 review
Reviewed February 18, 2013

The most outstanding part of our stay was the genuine friendliness of the staff at every level. The room was clean, pleasant and well maintained. We had a small amount of difficulty adjusting the temperature but probably operator error.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rupert H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PearlandHGI, Director of Sales at Hilton Garden Inn Houston/Pearland, responded to this review, February 22, 2013
We are so pleased that you found our team friendly and welcoming. We take great pride in that and always having our rooms clean and fresh. We look forward to your next visit and wish you safe travel!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bradenton, Florida
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 2, 2013

My Garmin GPS disappeared from my room while I was out and the only entry to my room besides me (according to their own records) was housekeeping. Hotel owners have refused to compensate me and will not even return my phone calls or emails. It’s a shame too because I’ve stayed here a number of times and it was a great hotel until now.

Room Tip: Lock your valuables in the safe as the someone on the housekeeping staff has sticky fingers.
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  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ray M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PearlandHGI, Director of Sales at Hilton Garden Inn Houston/Pearland, responded to this review, February 4, 2013
Ray,

We do apologize and continue to do so anytime our guest have an unpleasant experience at our Hotel. We take great strides to ensure that every guest have a wonderful and enjoyable experience while staying here. We have gone to great expense to make sure that in every guest room there is a complimentary safe available at all times for their valuables for safe keeping. We will continue to look into this matter as we try hard to make sure every guest is completely happy.

We wish you Safe Travel and hope to see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eagle, Idaho
Level 5 Contributor
65 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed January 28, 2013

I selected this hotel because of location first, away from the main Houston area but not too far away for what we wanted. The price was great, the service was incredible, and the rooms were superior. This property was clean and the staff was very helpful in every way. Consider staying here as the drive from either airport would be easy in a rental car!

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LarryG77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PearlandHGI, Director of Sales at Hilton Garden Inn Houston/Pearland, responded to this review, January 29, 2013
Thank you for your recent review of the Hotel, we are so glad you had an enjoyable visit. Yes, we do have the perfect location to anywhere you want or need to be! We are conveniently located to both airports in Houston, just 10 minutes away from downtown Houston and Reliant Stadium home of the Texans. We are surrounded by great restaurants as well as our restaurant in the Hotel and shopping that will fit anyone's taste.

We look forward to your next visit and wish you safe travel always.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlottesville, Virginia
Level 6 Contributor
296 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed January 27, 2013 via mobile

This property is a classic, new Hilton Garden Inn. The staff did a nice job and breakfast was good. The wine selection at the bar was poor and their cute pantry only had off ice cream types: no vanilla or chocolate. Room very clean and well kept, pillows comfy. Diamond member: no upgrades avail which is a pretty common line these days.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wtftraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PearlandHGI, Director of Sales at Hilton Garden Inn Houston/Pearland, responded to this review, February 4, 2013
We are so glad that you enjoyed your room while staying here. With our self-adjusting Garden Sleep System bed in all the rooms and our wonderful pillows you are assured of a good nights sleep. We typically have a wide variety of items to choose from in our Pantry and we try to always carry a large selection of wines at our Bar and Restaurant. With our great location we are just minutes away from dozens of restaurants and excellent shopping, there is sure to be something for everyone.

We look forward to your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Houston/Pearland

Property: Hilton Garden Inn Houston/Pearland
Address: 12101 Shadow Creek Pkwy, Pearland, TX 77584-7288
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Pearland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 11 Hotels in Pearland
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Houston/Pearland 3*
Number of rooms: 137
Official Description (provided by the hotel):
The Hilton Garden Inn Houston-Pearland is a hotel and conference center. Each hotel room and suite features an adjustable bed, microwave, refrigerator, and free WiFi. There is 6000 sq. ft. of meeting space, AV equipment rental, catering services, and a 24-hour business center. Enjoy breakfast and dinner in the onsite restaurant, The Great American Grill. Evening room service is also available. Other premium amenities include a saltwater pool, 24-hour fitness center, and 24-hour convenience store onsite. ... more   less 
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Also Known As:
Hilton Garden Inn Houston/Pearland Hotel Pearland

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