We went to Palestine for a weekend trip and had reserved a room with Hotels.com. We specifically called the hotel property in advance to review their pet rules. We were assured it was a pet friendly hotel, and were set to go.
When we arrived the hostess was checking us in, but then her manager took over and started making a major issue about our dog. He took forever to review his inventory, and at the end we ended up walking out, since he was being so unreasonable. There was another major event in the city and most of the hotels were completely sold out. It was clear he wanted to resell the room at rack rate.
Luckily Hotels.com canceled this reservation for us, and we were able to find another place (after dozens of frantic calls).
I would never go back to this place nor recommend it. The manager was completely unreasonable and unethical.
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- Also Known As:
- Palestine Best Western