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“Handyman dream”

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Holiday Inn Express Palestine
Ranked #4 of 10 Hotels in Palestine
Certificate of Excellence
GreenLeadersBronze level
A TripAdvisor Member
Chicago, IL
27
Reviewed May 30, 2006

When I arrived with a business associate, the first thing I noticed was a sign posted at the entrance "park at your own risk". The lady at the front desk was apparently disturbed she had to put down her book to check in the 3 travellers who arrived at approximately 8 PM. She did not say a word other than to ask for my name, she processed my info and pushed the key at me without a word. She also treated the other 2 male guests the same way even though we had entered with a smile and a friendly "hello".

I checked into my room, turned on the bathroom sink to find my feet were getting damp due to the leaking pipes underneath the sink, the toilet also leaked. As I was climbing into bed, I pulled the sheets back on the bed and still can not figure out how the headboard fell off of the wall (along with screws and chunks of drywall). The phone did not work for me to call the front desk to get a wake up call or to notify the staff of the issues with my room.

  • Stayed: May 2006, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
6  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
holidayexp, General Manager at Holiday Inn Express Palestine, responded to this reviewResponded December 12, 2011

We try very diligently to monitor all the events in the hotel. These comments are not indicative of the general attitude and devotion to attention that our guests receive. The proper actions are expected and attempted at all times. I remain open to all comments and will strive to make each and every stay representative of proper "East Texas Hospitality". Look forward to hosting you in the future. Carroll Sigman, Ggenral Manager

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271 - 273 of 273 reviews

A TripAdvisor Member
Deer Park, Texas
24
Reviewed December 24, 2005

The staff is wonderful. The room was clean. The morning breakfast bar was fresh with ample choices to eat. No complaints here. This is the only place I will stay on my visits to Palestine.

1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Charleston, MO
15
Reviewed January 6, 2004

Upon our arrival into Palestine, I needed directions to the motel. I called them and Rick gave me precise, accurate directions. From there it only got better. The staff is outgoing, warm, and friendly. The room was immaculate. The breakfast bar was well stocked and tasty. Thanks for a wonderful stay!

5  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Palestine

Address: 1030 E Palestine Ave, Palestine, TX 75801-7312
Phone Number:
Location: United States > Texas > Palestine
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Palestine
#2 Business Hotel in Palestine
#2 Family Hotel in Palestine
#3 Romantic Hotel in Palestine
Price Range: $107 - $128 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Palestine 2.5*
Number of rooms: 59
Official Description (provided by the hotel):
Our house is your house is a tagline most applicable to Holiday Inn Express Hotel Palestine, a luxurious 62-room hotel rated among the most elite Express brand hotels in North Texas. Set among the beautiful pines and dogwood trees, Palestine is considered the Gateway to Texas. Come enjoy the 1800 historic sites that grace Palestine while staying with us. Our hotel offers modern luxury with impeccable service. Our hotel honors include five Reader s Choice Awards for Best Hotel and Excellent Quality Performer rating for unbeatable guest satisfaction. With an outstanding reputation we offer a fresh, clean and comfortable stay. Come and enjoy our newly renovated contemporary hotel guest rooms, equipped with free high-speed Internet, luxurious beds covered in triple-sheeted bedding and upgraded bathrooms with granite counters. Start your day with our hot complimentary breakfast, keep up your workout routine in our well-equipped fitness center and relax in our outdoor pool, heated whirlpool and brand new sauna. For business travelers we offer the convenience of on-site meetings with our personable meeting room and 24 hour business center. Enjoy our spacious guest king rooms, with in-room work desk, easy chair and high-speed internet for all of your business needs. Treat yourself to one of our spacious Jacuzzi suites. We will show you a new level of sophistication, only found at Holiday Inn Express Palestine. ... more   less 
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Also Known As:
Holiday Inn Express Palestine Hotel Palestine
Holiday Inn Palestine
Palestine Holiday Inn

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