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“Awesome service!!”

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Holiday Inn Express Palestine
Ranked #3 of 10 Hotels in Palestine
Certificate of Excellence
GreenLeadersBronze level
1 review
“Awesome service!!”
5 of 5 bubbles Reviewed July 11, 2013

We stayed at Holiday Inn Express in Palestine, TX and it was a great experience. We were there for our State 8U baseball tourney and the hotel manager was at every game cheering us on and went to great lengths to find us activities to keep the boys busy. We would definitely stay again!!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cardinalmom6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
holidayexp, General Manager at Holiday Inn Express Palestine, responded to this review, July 13, 2013
Thank you so much for your great review. I have shared it with my front desk and they will use your review to reinforce the good service required to show everyone great service. We pride ourselves in being the top destination lodging location inPalestine, Texas. Please visit us again and let's win another State Tournament Title! We loved hosting your team. They were great guests. Thank you.
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264 reviews from our community

Traveler rating
    217
    34
    10
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    3
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • Any
English first
Houston TX
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed June 22, 2013

I was en route to East Texas and simply needed a play to stay overnight that was clean, comfortable and convenient to the highway. This Holiday Inn Express fit the bill perfectly. Every single staff member I encountered was extremely kind and extremely helpful. The hotel is in a great location; I was able to get back on the highway in the morning and be on my way to my destination. The beds were comfortable and the rooms were yery clean. Even the breakfast was delicious.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank space_mom2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
holidayexp, General Manager at Holiday Inn Express Palestine, responded to this review, June 25, 2013
Thank you so much for your gvreat review. I will review it with my staff and they will certainly enjoy the praise. We pride ourselves in our East Texas Hospitality. Please feel free to return and enjoy more of the same treatment you received....Thank you again. Carroll Sigman
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Mabank, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed June 9, 2013

hotel was clean and staff at hotel was very helpful and friendly. breakfast was wonderful. it was a full breakfast and freshly cooked. hotel is conviently located near attractions, as well as restaurants. only thing missing was bathtub stopper, but still would reccomend anyone to stay there.

Room Tip: third floor was quiet!
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank melinda g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
holidayexp, General Manager at Holiday Inn Express Palestine, responded to this review, June 11, 2013
Thank you for your wonderful review. I will review it with my staff. They always like to hear the words of encouragement from our guests. Please visit us again and take advantage of other opportunities you may have missed when here before. Thank you for your business and review. Carroll Sigman, General Manager
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Shropshire, England
Level Contributor
335 reviews
173 hotel reviews
common_n_hotel_reviews_1bd8 212 helpful votes
5 of 5 bubbles Reviewed May 24, 2013

After a 10 hour flight to Dallas from the UK, and a major delay at DFW, we arrived here at midnight 5 hours later than we had anticipated. Needless to say we were exhausted, but were greeted and treated most kindly by Gwen & Mike on the desk, they also gave us fresh water and snacks, wonderful service. We were only there for one night as we had to be in Carthage the next day, but we would return in a heartbeat. Our room was clean, fresh, comfortable and very quiet. Breakfast which is included in the price was plentiful with hot and cold choices. Excellent all round.

Room Tip: We asked for aquiet room and it was.
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stokersam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
holidayexp, General Manager at Holiday Inn Express Palestine, responded to this review, May 28, 2013
Thank you so much for your wonderful review. We always strive to accomodate our guests when unforseen circumstances arise. You can be assured that we will always be here for you. Please return and schedule your stay with us so you can experience true East Texas Hospitality.

I will review your comments with my staff and please continue your wonderful feelings for their services. Thank you again. Carroll Sigman
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1 review
5 of 5 bubbles Reviewed April 27, 2013

It was great night employees were very helpful and breakfast was good food. I will be sure to recon dement it again. Hot tub was nice. Palistine was a nice pretty little town to take a nice mini get away.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Demmi13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
holidayexp, General Manager at Holiday Inn Express Palestine, responded to this review, April 29, 2013
Thank you for your wonderful review. I am pleased that you discovered how nice Palestine Texas is and how relaxing and enjoyable your stay could be. We have a variety of activities that will please all types of guests. Thank you for staying with us and we hope to see you again soon!
Carroll Sigman, General Manager
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Brookshire, Texas
1 review
5 of 5 bubbles Reviewed April 15, 2013

The hotel was clean and well laid out. The desk clerk was very sweet. The breakfast was perfect for something fast. Couldn't believe how many pillows were on the bed and the comfort of the bed - wonderful! Overall, I'd recommend this hotel to anyone visiting Palestine, TX

  • Stayed April 2013, traveled with friends
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Elaine L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
holidayexp, General Manager at Holiday Inn Express Palestine, responded to this review, April 16, 2013
THank you for taking the time to respond to the survey. I really appreciate your praise and will share it with our staff. Responses like yours help us stay sharp with furnishing all our guests the very best in East Texas Hospitality. Thank you again for your visit and please return soon. Carroll Sigman, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Giddings, Texas
Level Contributor
133 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 bubbles Reviewed April 12, 2013

Our room was great, and the bed was amazing. We actually had four pillows on a king bed. The bathroom had the standard amenities. The breakfast was the standard Holiday Inn breakfast that could use improvement.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JMT62662
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
holidayexp, General Manager at Holiday Inn Express Palestine, responded to this review, April 16, 2013
Thank you so much for your wonderful review. I appreciate that you have taken the time and effort to respond. We will strive to make your stay as pleasant as possible and hope to see you again soon. I will share your review with my staff and use it to shapen our approach to Great East Texas Hospitality. Thanks again...Carroll Sigman, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Palestine

Property: Holiday Inn Express Palestine
Address: 1030 E Palestine Ave, Palestine, TX 75801-7312
Phone Number:
Location: United States > Texas > Palestine
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Palestine
#2 Family Hotel in Palestine
#2 Business Hotel in Palestine
#3 Romantic Hotel in Palestine
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Palestine 2.5*
Number of rooms: 59
Official Description (provided by the hotel):
Our house is your house is a tagline most applicable to Holiday Inn Express Hotel Palestine, a luxurious 62-room hotel rated among the most elite Express brand hotels in North Texas. Set among the beautiful pines and dogwood trees, Palestine is considered the Gateway to Texas. Come enjoy the 1800 historic sites that grace Palestine while staying with us. Our hotel offers modern luxury with impeccable service. Our hotel honors include five Reader s Choice Awards for Best Hotel and Excellent Quality Performer rating for unbeatable guest satisfaction. With an outstanding reputation we offer a fresh, clean and comfortable stay. Come and enjoy our newly renovated contemporary hotel guest rooms, equipped with free high-speed Internet, luxurious beds covered in triple-sheeted bedding and upgraded bathrooms with granite counters. Start your day with our hot complimentary breakfast, keep up your workout routine in our well-equipped fitness center and relax in our outdoor pool, heated whirlpool and brand new sauna. For business travelers we offer the convenience of on-site meetings with our personable meeting room and 24 hour business center. Enjoy our spacious guest king rooms, with in-room work desk, easy chair and high-speed internet for all of your business needs. Treat yourself to one of our spacious Jacuzzi suites. We will show you a new level of sophistication, only found at Holiday Inn Express Palestine. ... more   less 
Reservation Options:
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Also Known As:
Holiday Inn Express Palestine Hotel Palestine
Holiday Inn Palestine
Palestine Holiday Inn

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