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Hampton Inn & Suites Palestine
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Reviews (1,054)
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All reviewsthe polar expressfront deskgreat hotelthe loopplace to stayindoor poolhome away from homebusiness tripclean roomsthe entire staffthe hotel staffthe texas state railroadthe breakfast areaexcellent stayhot breakfastdefinitely stay here againbed was very comfortable
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Reviewed December 12, 2013

The check in and check out was very simple and fast. The employees never act as if you are bothering them with questions. Lindsey who works at the front desk was very friendly and answered all of our questions. Definitely would stay at this hotel again.

  • Stayed: December 2013, traveled with family
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Review collected in partnership with Hampton
Thank Mike N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlexPatel1, General Manager at Hampton Inn & Suites Palestine, responded to this reviewResponded December 13, 2013

Thank you for recently being our guest and for the review!

What a tremendous compliment it is that Lindsey made you feel right at home. We are truly grateful to have great team members that enjoy being of service to our guests and make you feel comfortable while staying with us. We are glad that you enjoyed your trip to Palestine, Texas and it was a privilege to be your hotel of choice.

Thanks again for staying at the Hampton Inn & Suites Palestine, Texas.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 11, 2013

We were in Palestine for a funeral and after driving all day needed a place to change clothes and get ready for the service. Not only did they allow us to do so, they provided us with a room to change in, a nice and very clean room, and refused to accept any payment for the service. We have stayed at other Hampton Inns before and have always been pleased but this hotel and particularly the front desk staff went above and beyond and we will absolutely stay there if we are ever in the Palestine area again.

  • Stayed: December 2013, traveled with family
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Thank Elise M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlexPatel1, General Manager at Hampton Inn & Suites Palestine, responded to this reviewResponded December 13, 2013

We understand how difficult times can be during the passing of a beloved family member. At one point in time, we have been there and we realize how stressful it can be. We value you as a guest, and I do want you to know that your concerns are our concerns.

Being supportive and providing excellent hospitality to you and your family members was our pleasure. I appreciate you taking the time to write such a great review about our hotel.

We are truly grateful to have hotel team members that enjoy being of service to our hotel guests and make you feel comfortable while staying with us. We know that you have many choices for hotel accommodations when staying in the Palestine area and we appreciate you giving us the opportunity to host your accommodations.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 11, 2013

We went to Palestine Texas to ride the Polar Express. We chose Hampton because of the indoor pool. As always, this hotel was very nice and comfortable. They really cater to families with small children.

  • Stayed: December 2013, traveled with family
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Review collected in partnership with Hampton
Thank Susan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlexPatel1, General Manager at Hampton Inn & Suites Palestine, responded to this reviewResponded December 13, 2013

We appreciate all the kind words you had to say about our hotel! We are proud to be The Polar Express Headquarters and enjoy serving all the families every year.

Thank you again for the great comments about our hotel, and we hope to see you again next year when the Polar Express rides again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 10, 2013

I have stayed in Palestine for a few trips, but never at the Hampton Inn. I was amazed at how well-appointed the rooms were. This hotel looks brand new with all of the things I would normally expect in a larger luxury hotel. The staff made sure that we knew of all the Christmas activities going on in town and gladly assisted us with directions and recommendations. Lindsey could tell you just about everything there was to do. They even showed Polar Express on their large screen TV for all of the kids coming from and going to the Polar Express train ride just outside of town. We are coming back again next Christmas and DEFINITELY staying at the Hampton.

Room Tip: Upgrade to one of the suites if you can. HUGE room with a gorgeous view if you ask for that side of the hotel on the 4th floor.
  • Stayed: December 2013, traveled with family
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Thank Jennifer C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlexPatel1, General Manager at Hampton Inn & Suites Palestine, responded to this reviewResponded December 13, 2013

We appreciate all the kind words you had to say about our hotel.! We are proud to be The Polar Express Headquarters and enjoy serving all the families every year. Our goal as a team is to make a good lasting impression with each of our guests, ensure that our hotel exceeds pristine conditions, and maintian cleanliness throughout the hotel We are glad that we were able to meet that goal with you. We are truly grateful to have hotel team members like Lindsey that enjoy being of service to our hotel guests and make you feel comfortable while staying with us.

We hope to see you next year when the Polar Express rides again.

Great tip on the room upgrade, the suites are awesome! It's one of my favorite rooms, there is so much more room than our standard rooms. I have to say though, the desk layout is my favorite in the king suite.

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Reviewed December 10, 2013

We stayed at the Hampton Inn and Suites Palestine, TX this past weekend to take our son to the Polar Express. We booked a King Suite, and it was very roomy and clean. The hotel was very festive...in good holiday spirits, and the staff was outstanding. Lindsey was full of great information for the weekend events, and everyone else was very courteous. The hotel had hot cocoa and Polar Express movie viewings, and good breakfast service too. We stayed here the past two years in a row for the Polar Express train, and I hope to stay here next year as well.

Room Tip: Corner Suites are spacious and great for families.
  • Stayed: December 2013, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank T0Shep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlexPatel1, General Manager at Hampton Inn & Suites Palestine, responded to this reviewResponded December 13, 2013

Thank you for recently being our guest and for the kind review!

Thank you for your comments regarding your recent stay with us. We are truly grateful to have hotel team members like Lindsey that enjoy being of service to our hotel guests and make you feel comfortable while staying with us. We are proud to be The Polar Express Headquarters and enjoy serving all the families every year. Thank you again for the great comments about our hotel, and we hope to see you again next year when the Polar Express rides again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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