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“Jeremy made our stay very pleasant and comfortable.”

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Express Inn & Suites
Ranked #6 of 10 Hotels in Palestine
1 review
“Jeremy made our stay very pleasant and comfortable.”
Reviewed September 2, 2013

The staff was very helpful and we enjoyed our stay We didn't have to worry about anything at all. And the beds were very comfortable. The flat screen tv's were an added touched. We usually run out of towels at other hotels, but here that was not an issue at all. The facilities were really nice. All of our events went off without a hitch. The large kitchen was such a help considering it was our family reunion. We will definitely request to book these facilities next year for our family reunion. All we can say is thank you,thank you,and thank you for your generous hospitality. Their is nothing I can say or do to have asked for more regarding your service. Once again thank you very much.

  • Stayed August 2013
    • Value
    • Location
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Helpful?
Thank naturale28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EXPRESSINN, Owner at Express Inn & Suites, responded to this review, September 3, 2013
Thank you for choosing to have your family reunion at our hotel and banquet facilities. Our banquet facilities easily accommodated your 130 family members who attended the two day event. Our large staff was able to clean and maintain the banquet facilities for all three of your events this weekend. As the owner I pride myself in providing banquet facilities which are cleaned and ready for each event in a timely manner.

Most of the guests that came in for the reunion did stay at the hotel. The 42" LCD televisions are the newest room amenity we recently added. We look forward to being able to take care of your family next year.
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62 reviews from our community

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    4
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (11)
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English first
Boerne
Level 3 Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 17, 2013

This isn't a five star hotel but for the price it is a 5 star value. The rooms are spacious and clean. We had a sofa, microwave and mini refrigerator in our room which came in handy during our stay. Nice salt water pool. Breakfast was good with hot eggs, biscuits and gravy as well as fruit, cereal and waffles. The customer service was excellent and all requests were quickly handled. I will gladly stay there next time I return to Palestine

  • Stayed August 2013, traveled with family
    • Value
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Helpful?
Thank vdsmith85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EXPRESSINN, Owner at Express Inn & Suites, responded to this review, August 19, 2013
I am very happy to read all of the positive comments that you posted on Tripadvisor. Express Inn & Suites has recently installed 42 inch LCD televisions. The hotel offers the largest televisions, salt water pool and hot breakfast in Palestine. All of the employees look forward to seeing you when you come back to Palestine.
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Houston, Texas
1 review
Reviewed July 23, 2013

I've stayed here every time I come to Palestine. But this time my reservation was unpredictable but timed. We came for the arrival of my third grandson, Jeremy was great to work with me with a window of days on either side. As it turned out we arrived two days early and they had a room waiting for me and then on my scheduled arrival date they switched me to the original King room I reserved. Abel did a great job getting me all checked in the middle of the night after a very long unexpected drive. Both gentlemen and the owner do a wonderful job making sure their guests are well taken care of.

  • Stayed July 2013, traveled with family
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Helpful?
Thank bogus g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EXPRESSINN, Owner at Express Inn & Suites, responded to this review, July 26, 2013
All of the staff at Express Inn & Suites appreciate the repeat business that you bring to the hotel. When guests repeatedly choose to stay at my hotel, it shows that the employees are treating our valued guests with true Southern Hospitality.

Thank you for taking the time to share your experiences with Tripadvisor.
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1 review
Reviewed June 28, 2013

We held our school reunion in their banquet hall. They were so kind and helpful. Had over 200 people each night. They set up, cleaned up, kept it cool, and gave us a lot of value for our money . So glad we chose them as our reunion venue. Great free breakfast, pool, clean cool rooms, mini fridge and microwave in each room.
Perfect for our out of town reunion guest.

  • Stayed June 2013
    • Value
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Helpful?
Thank Allifruge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EXPRESSINN, Owner at Express Inn & Suites, responded to this review, July 1, 2013
The housekeeping and maintenance staff take great pride in keeping the hotel clean and accommodating. Maria has been the head housekeeper at the hotel for four years and she is the one who was cleaning and preparing the banquet room for your event. Maria was very happy to hear all of the positive remarks you left about her housekeeping department.
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Tyler, Texas, United States
1 review
Reviewed June 23, 2013

I recently spent the weekend here for a high school reunion and was impressed by the service of the staff. Special thanks to Jeremy the front desk clerk for going above and beyond to make our stay wonderful.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
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Helpful?
Thank Theresa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EXPRESSINN, Owner at Express Inn & Suites, responded to this review, June 24, 2013
I appreciate the Neches High School reunion for choosing our hotel and banquet facilities this past weekend. The banquet events went seamlessly both Friday and Saturday. Jeremy has been with the hotel a long time and worked the day shifts all weekend long. He checked in all of your 25 rooms and helped tremendously in fulfilling all of your needs for the banquet event. He was very happy to hear your positive comments and we all look forward to seeing you in the future.
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Palestine, Texas
1 review
Reviewed June 23, 2013

We had our school reunion in the ballroom and couldn't have asked for better accommodations or attention to detail. The owner Tim was very accommodating and Jeremy was our go to guy. All of the staff made sure that the room was perfect and helped us to trouble shoot when needed. I would definitely recommend the hotel to anyone for there event or for just an over night stay.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
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Helpful?
Thank ScherieJ13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EXPRESSINN, Owner at Express Inn & Suites, responded to this review, July 1, 2013
Thank you for leaving such positive feedback on your experience at our hotel. The hotel ballroom is the newest facility in Palestine. We offer the best option for those looking to have large events with guests coming from out of town who need a nice place to stay. The pictures that you posted show the ballroom with the full decoration package; linens, chair covers, sashes and table runners.
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Dallas, Texas
Level 4 Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed June 22, 2013

Actually okay for the price range. We stayed in a regular King non-smoking room with a mini fridge and microwave, which both worked find. If you are on the parking lot side, you can drive right up to your room.

Very comfortable bed (the pillow top mattress was very comfortable, and so was the bedding). Clean room ... some things were a little old and run down (an older TV that worked just fine) but overall, okay. The pool was good and the small-ish exercise room was okay. A little bit of a chemical smell (cleaning products, I assume), but not too bad, and we got used to it very quickly. Overall, a clean, comfortable place to stay.

The "hot" breakfast really was, including scrambled eggs and large sausages sliced into chunks.

My only complaint was that the free breakfast ends at 9 a.m., even on Sunday, and if you arrive towards the end (8:30 or after), they may be out of food. In fact, they started putting up the eggs and sausage a few minutes BEFORE 9.

They didn't have juice, they had some Tang-like drink, and they were already out of milk by 8:30, and said they didn't have any more. Since they store the leftover food in a refrigerator anyway, that just seemed like a very chinchy end to an otherwise uneventful stay.

  • Stayed June 2013, traveled as a couple
    • Value
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Helpful?
Thank Tee J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EXPRESSINN, Owner at Express Inn & Suites, responded to this review, June 24, 2013
I am glad to read that the hotel met your expectations. Every guest should receive five star hospitality from the employees at the hotel. The hotel was extremely busy this weekend and we did put out a huge breakfast buffet as you commented. As the owner of the hotel I set the standard that a guest coming down for breakfast at 8:55am should get the same level of service as the guest that came down at 6am. I am disappointed to hear that the attendant did not fulfill your request for milk; there is always lots of milk in the refrigerator. I have reprimanded the employee on duty that morning and have repeated the standards that I expect.
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Additional Information about Express Inn & Suites

Property: Express Inn & Suites
Address: 1100 E Palestine Ave, Palestine, TX 75801-7314
Location: United States > Texas > Palestine
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Palestine
#5 Business Hotel in Palestine
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Express Inn & Suites 2.5*
Number of rooms: 93
Official Description (provided by the hotel):
Real Southern hospitality can only be found at the Express Inn &Suites of Palestine. With 93 guest rooms, Express Inn & Suites is by far the largest hotel in Palestine. We have the very best rates in Palestine on both nightly and weekly stays. All of our guest room amenities are new and meet the demands of the modern customer. Our guests do not want to get out of bed in the morning having experienced the most comfortable pillowtop mattresses in Palestine. We offer a FREE HOT BREAKFAST every morning from 6:00am - 9:00am. You will find the convenience of a Guest Laundry in the hotel and FreeWIFI in all rooms. For added pleasure, we welcome you to enjoy Palestine's LARGEST outdoor salt water swimming pool. If you like to travel with your pet, we allow pets with an additional fee. Please contact hotel directly for available pet friendly rooms. Smoking and Non-Smoking rooms are provided in separate buildings for the comfort of all our guests. We offer special Rates for extended stay workers that are coming into the area, so give us a call today to find out our current specials. We can accommodate any size crew and have ample truck parking for you to bring all your equipment. Why pay more? You can get better quality for lower rates at the Express Inn & Suites. You will find the convenience of many attractions, restaurants and shopping close by, so take your time weather you are traveling on business or pleasure to enjoy the Palestine area. Express Inn and Suites offers the best value in town, with all the comforts of home. ... more   less 
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Also Known As:
Express Hotel Palestine

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