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Express Inn & Suites
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Reviewed December 3, 2012
Polar Express Trip

Spent Saturday night, December 1 in Palestine and stayed at the Express Inn and Suites. Jeremy was the person at the desk that day and night. He was so friendly and helpful. We had two small children and he went and got them milk and was so good to everyone during our pizza party before we boarded the Polar Express. He made the stay most enjoyable.

Date of stay: December 2012
  • Trip type: Traveled with friends
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Ask Debbie S about Express Inn & Suites
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EXPRESSINN, Owner at Express Inn & Suites, responded to this reviewResponded December 5, 2012

Jeremy was very pleased when i showed him this positive review that you posted. Being in the hospitality business, Express Inn & Suites strives to go above and beyond what is expected. The employees are always willing and helpfull when it comes to special requests from our valued guests. Thank you for taking the time to review our hotel and giving us a five star rating.

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Reviewed December 3, 2012
Excellent service and value!

My family and I stayed in Palestine to ride the Polar Express. We had never been to Palestine and had fairly low expectations, but we were pleasantly surprised at the cleanliness of the rooms and quality if service we received at the Express Inn & Suites. Jeremy checked us in quickly and even invited us to meet in the lobby before going to the Polar Express for a free pizza party! We were aware of the free breakfast, but dinner was a convenient bonus! We will definitely stay there next year a we are planning to make the Polar Express an annual tradition.

Date of stay: December 2012
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Ask Michellereneneill about Express Inn & Suites
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EXPRESSINN, Owner at Express Inn & Suites, responded to this reviewResponded December 5, 2012

Many of the Polar Express visitors at our hotel are repeat guests. We look forward to seeing you next year as you make both the Polar Express and Express Inn & Suites part of your family tradition during the holiday season.

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Reviewed December 3, 2012
A new experience.

We have never stopped here before, but the other reviewers persuaded us. And we were not disappointed. Our room was clean, the bathroom spotless, though obviously older - some damaged tiles, etc. Huge old TV, but it worked. Wi-Fi had a problem, not their fault, and it cleared in time for us to do some urgent e mails.
Breakfast next morning was good - hot scrambled eggs, sausage, cereal and toast, and all for the price of a Continental Breakfast Only place.
Staff were very friendly, and helpful. Recommended to budget travellers like us.

Date of stay: November 2012
  • Trip type: Traveled as a couple
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Ask WinTexan about Express Inn & Suites
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EXPRESSINN, Owner at Express Inn & Suites, responded to this reviewResponded December 5, 2012

Century Link is our hotels internet provider. Unfortunately on the day of your stay, Nov 28th, Century Link had a state wide outage which lasted six hours. Outages a rare, but when they happen we are at the mercy of the service provider. As the hotel owner i personally spent two hours on the phone that evening with Century Link trying my best to get the service up and going quickly.

Thank you for choosing our hotel, and leaving positive feedback on tripadvisor.

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Reviewed November 27, 2012
Best deal for your money

We took our kids to the Polar Express and found this hotel. They have a pizza & cookie party every night before the Polar Express and a hot breakfast the next morning. All for a very low price. The rooms were clean & Jeremy was very friendly & helpful.

Date of stay: November 2012
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Ask Kellie M about Express Inn & Suites
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EXPRESSINN, Owner at Express Inn & Suites, responded to this reviewResponded November 28, 2012

Our hotel is very well known for the HOT breakfast which includes items such as: scrambled eggs, omelettes, sausage, bacon, turkey links, gravey (the egg and meat items are rotated daily), french toast, pancakes and Texas shaped fresh waffles. We have recently began putting out cut strawberries and whipped cream so that guests can put it ontop of their piping hot waffles!!!!

Thank you for recommending our hotel on tripadvisor. We hope to see you next year for the Polar Express. If you come during the month of December, Palestine has a lot of family oriented activities which tie in well with the Polar Express.

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Reviewed November 26, 2012
Polar Express

I went with my family to ride the Polar Express with the little ones in my family. Jeremy was extremely curteous, friendly, and helped in every possible way. He is an EXCELLENT employee. The rooms were very nice and clean and quiet. I would definitely stay there again.

Date of stay: November 2012
  • Trip type: Traveled with family
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Ask Erica M about Express Inn & Suites
Thank Erica M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EXPRESSINN, Owner at Express Inn & Suites, responded to this reviewResponded November 27, 2012

Jeremy has been with the hotel for over six years. He works five days a week and he is generally the person who sets up and manages the Pajama Party. All of our desk clerks have a minimum of six years hospitality experience. We are glad that you have shared your experience at our hotel on tripadvisor.

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